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Reserves Coodinator

Employer
Smith College
Location
Massachusetts, United States
Salary
Salary Not Specified
Date posted
May 24, 2022


If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu .

Libraries Job Description

The Reserves Supervisor is a key member of the Access Services staff and is responsible for coordination of reserves throughout Smith College Libraries. Communication is a critical component of this position as it will be working with faculty and staff to ensure that reserves are processed and updated in a timely manner. This position processes reserves in multiple formats and ensures that staff throughout the library are kept abreast of current reserves activities. The Reserves Coordinator’s shift is Sunday-Thursday 10:00am-6:00pm with the possibility of working nights or weekends if necessary.

Essential Functions

Service Point Coordinator: Reserve/E-reserve Service (65%)
  • Coordinate print and electronic reserves across Smith College Libraries.

  • Search course bibliographies to identify local holdings, submit library orders, create online reserves lists and associated records, collaborate and resolve problems with faculty, maintain the reserve stacks, and keep accurate records.

  • Receive and request electronic materials from faculty; scan, edit and save documents; link materials to library reserve system and the college’s course management system.

  • In collaboration with the Access Services Librarian, ensure that scanned resources meet accessibility standards.

  • Capture and link to streaming/video resources for reserve. Resolve service problems, issues and questions. Assist in training staff and students as needed.

  • Act as liaison with the Smith College School for Social Work (SSW) to process reserves needed for their Summer programs.

  • Coordinate with the SSW Faculty Support and Systems Specialist to secure course lists to process for reserves and let them know which resources will require copyright clearance.

  • Manage the SSW placement shipping program while students are on placement during Fall and Spring Semester.

  • Maintain, update and create policy and procedure documentation to process e-reserves and print reserves and train support staff as needed to support services.

  • Serves as the main point of contact to attend any reserves related questions, meetings or working groups with the College or Five Colleges.

Direct Customer Service: 35%
  • Maintain effective communications with staff in Public Services as well as Teaching Learning and Research and throughout the libraries.

  • Provide direct customer service at the central service point desk in accordance with service standards.

  • Service desk duties may include: Interpreting citations, checking library holdings, checking materials in and out, collecting fines and fees, answering patron questions in person or online, providing directions and referrals, resolving service problems, issues and questions, sorting, reshelving and re-filing materials.

  • Maintain a basic knowledge of related services (e.g., reference, interlibrary loan, acquisitions, cataloging, branches).

  • Contribute effectively to teamwork, communication, problem-solving and customer service. Participate in meetings, planning sessions, and committees.

  • Supervise student workers and serve as the main circulation supervisor on Sundays.

Other Functions
  • Provide back-up assistance for all other circulation functions across all branches of the Libraries.

  • Perform other duties as required.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

Associate's degree or equivalent; 3 years of related experience; or equivalent combination of education and/or experience; supervisory experience preferred.

Preferred Qualifications
  • Bachelor’s degree

  • Work experience in an academic or research library.

  • Proficiency with MS Office and/or Google Suite

  • Supervisory experience

Skills
  • Excellent communication and interpersonal skills; problem solving and analytical skills; accuracy and attention to detail; ability to organize and prioritize work effectively.

  • Ability to deal with people of all backgrounds and to work independently and as part of a team.

  • Proficiency with office technology and familiarity with library software.


Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

June 20, 2022

Compensation Grade:

Grade N Non-exempt

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu .

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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