Associate Director - Learner Experience, UVU Online

Associate Director - Learner Experience, UVU Online

Position Category: Staff - Full-Time

Summary:
Who We Are:
Utah Valley University is the largest public, comprehensive university in the state of Utah. UVU is an open-enrollment, dual-mission institution that serves as an integrated university and community college. At UVU, the administration, faculty, and staff believe everyone deserves the transforming benefits of high-quality education—that is affordable, accessible, and flexible. With 40+ online programs, students have options to earn a credential from the certificates to master's degree level.

Why You Should Join our Team:You'll make a difference in the lives of thousands of students who need access to quality education but may not have the ability to attend in traditional ways. You'll contribute to the fulfillment of UVU's Mission and Vision 2030 Strategic Initiatives and help UVU to realize the challenges and opportunities inherent with operationalizing and scaling quality online programs. You will journey alongside our staff and faculty to shape the ways online students experience UVU and will directly contribute to their success! Our challenging and rewarding work is done with passionate support from administration, faculty, staff, and highly skilled colleagues.

We know great people are the backbone behind the success of our students, and UVU Online is at a pivotal moment in its development. We need an Associate Director of the Online Learner Experience that can help us take our work to the next level. You can help UVU become Utah's Flexible University and provide an exceptional experience for fully online students. Want to impact the future of one of the fastest growing communities in the nation? Now is the right time to join UVU!

What You'll be Doing:
The Associate Director - Learner Experience, UVU Online (ADLE) will join a startup team and serve as principal champion for comprehensive delivery of online programs through an exceptional online learner experience. The Associate Director recognizes the role and significance of online education to the fulfillment of the UVU Mission and Vision 2030 strategic initiatives and helps UVU to realize the challenges and opportunities inherent with operationalizing and scaling quality online programs.
The Associate Director provides representation of fully online learner needs and preferences to the institution and uses student data to inform and prioritize activities that will help UVU meet and exceed online student expectations. The ADLE works with the Director of UVU Online and the University Flexible Learning Council to collaborate with UVU divisions to strategically prioritize initiatives and optimize policies, systems, processes, and technologies that will ensure an exceptional experience for online students from prospect to graduate.
The Associate Director Learner Experience - UVU Online innovates and optimizes solutions for online learners across three distinct phases of the student journey: Prospect to Admitted, Admitted to Enrolled, and Enrolled to Graduate. The Associate Director utilizes UVU metrics of completion, quality, and efficiency and key performance indicators (KPIs) related to online student satisfaction to measure and demonstrate impact of our efforts with online students. The ADLE leverages the Online Learning Consortium Scorecards and other external reports, as well as internal student data, focus groups and timely, targeted surveys to gather online student, faculty, and staff voices to shape and prioritize initiatives designed to positively impact these KPIs and the learner experience.
The Associate Director recognizes that the learner experience is multi-faceted and that expertise and responsibility for elements of impact are distributed across UVU. The ADLE develops a comprehensive view of university policies, systems, processes, technologies, and resources that impact the learner experience. The ADLE emphasizes the building of professional relationships and partnerships to collaboratively assess and optimize systems, processes, services, and support for students in fully online programs.
The Associate Director is mindful of online learners and various subpopulations that frequently make up fully online student enrollments, including underrepresented students, and takes action to support and encourage access and attainment. The ADLE understands the demands and challenges that online learners may face while attending UVU and is committed to helping students thrive, persist and complete. The ADLE creates institutional awareness and visibility of online student needs and preferences. The ADLE identifies, develops, encourages and makes readily available the use of resources and intervention tools/strategies that faculty/staff can utilize to create value and effectively guide and encourage online students toward successful course and program completion. The ADLE also works closely with the Office of Student Success to organizationally position Learner Guides to effectively and efficiently journey alongside fully online students from prospect to graduate.
*This position is eligible to work remotely (Hybrid Eligible) 1-2 Days per week. UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.



Required Qualifications:
Graduation from an accredited institution with a bachelor’s degree in a related field plus a minimum of two years of directly related experience OR any combination of education and experience related to the Summary of Duties totaling six years.

Knowledge, Skills and Abilities:
Knowledge

• Knowledge of current trends, challenges, and innovations in the online learning landscape.
• Knowledge of higher education organizations, particularly in areas of academic and student affairs.
• Fluent in support structures for student success and common causes of stopping out.
• Fluent in institutional resources, processes, and organizational entities supporting student success.
• Conversant in faculty, student, and staff roles in delivering and engaging in effective learning environments; methods to improve completion rates.
• Conversant in the demographic profile of UVU’s student body and of fully online learners.

Skills

• Strategic, analytical thinking, and problem solving skills.
• Strong organizational, planning, and management skills.
• Consultative, interpersonal, and communication skills. Can accurately restate the opinions of others, practices attentive and active listening, while exhibiting patience for others. Provides the information people need to know to make accurate decisions
• Demonstrated coaching or guidance skills including warmth, empathy, confidence building, and other mentoring talents.
• Skill in researching, producing reports, and making recommendations to guide thinking and decision making of administrators, colleagues, and other stakeholders.

Abilities

• Ability to research evidence-based practices regarding online program delivery.
• Ability to prioritize student success and institutional goals for enrollment, retention and completion.
• Ability to accurately scope tasks and projects in order to set objectives and goals.
• Ability to establish priorities, manage multiple projects, and meet deadlines in a fast-paced environment. Ability to work well under pressure.
• Ability to convey information clearly and effectively to individuals.
• Ability to credibly and diplomatically communicate with people at all levels of academia, industry, and government including faculty, staff, administrators, contractors, consultants, and others connected to this work. Demonstrated ability in building rapport and developing meaningful relationships to collaboratively shape and develop an agenda.
• Demonstrated ability to organize, implement, and facilitate summits, trainings, workshops, programs, and informational presentations.

Preferred Qualifications:
Graduation from an accredited institution with a master’s degree plus three years of progressively responsible relevant professional experience OR any combination of education and experience related to the Summary of Duties totaling nine years.

Physical Requirements:
Work generally associated with an office environment.

Benefits Summary:
UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.



FLSA: Exempt

Pay Range: $58,455 - $78,038

Advertisement Number: STA136122
Open Date: 05/23/2022
Review Start Date: 06/06/2022
Close Date:
Open Until Filled: Yes

Special Instructions to Applicant:

To apply, visit: https://www.uvu.jobs/postings/28418

Employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law. jeid-88e68d55550b534fae76a87ec32fed0a