Assistant Director of Survey Administration - Office of Health Affairs

West Virginia University
West Virginia, United States
Salary Not Specified
Posted Date
May 24, 2022

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Position Type
Faculty Positions, Business & Management, Business Administration, Administrative, Academic Affairs, Academic Administration, Institutional Research & Planning, Business & Administrative Affairs, Other Business & Administrative Affairs, Grants & Contracts
Employment Type
Full Time

West Virginia University Health Science Center is currently accepting applications for an Assistant Director of Survey Administration with the Office of Health Affairs

About the Opportunity

West Virginia University’s (WVU) Office of Health Affairs (OHA) is seeking candidates for an Assistant Director of Survey Administration. This position applies expert knowledge of survey administration to manage and direct statewide and population focused surveys for OHA. OHA, within the WVU Health Sciences Center, provides organizational leadership for collaborative activities involving the Health Sciences Center, the West Virginia Department of Health and Human Resources (WVDHHR) and other partners. These include, among others, providing survey administration support, data analytic support, program evaluation expertise, technical assistance and project management support for the WVDHHR and other partners. With office locations in both Morgantown and Charleston, the Office of Health Affairs (OHA) employs over 80 full-time staff and engages numerous faculty and staff from other units of the University to fulfill its service mission to the state.

The primary purpose of this position is to assist the Director of Survey Administration and the Director of Program Development and Management in administrative duties and program management support for survey administration activities for the OHA, WVU and other OHA partners through the development of strategies, processes and procedures to meet departmental goals for survey research. This position will report to the Director of Program Development and Management for OHA. This position will be responsible for providing management and oversight of survey administrative systems, program managers to ensure survey administration programs and projects meet organization goals and requirements.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
• 13 paid holidays ( staff holiday calendar )
• 24 annual leave (vacation) days per year
• 18 sick days per year
(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits (this position is a benefits-eligible non-classified staff position)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What you’ll do:

PDMO Administration
  • Assists the Director of Program Development and Management with implementing a common program management methodology, standards and tools to drive and facilitate the successful delivery of all survey administrative efforts.
  • Oversees the management, execution and fielding of all Office of Health Affairs surveys, whether by phone, mail, online, or other delivery.
  • Oversees survey programming and testing to determine the time required for completion and ensuring survey administration times meet deliverable expectations and timelines.
  • Overseeing the management of the assessment for cognitive testing of survey items and implementation of cognitive testing when appropriate.
  • Leads the execution of the PDMO project reporting and review framework to provide a holistic view of all OHA survey administration activity to the Director of Program Development and Management and the Director of Survey Research.
  • Responsible for management of PDMO survey administration projects/contracts (in collaboration with OHA Research Administration) from award initiation through closeout.
  • Prepares quarterly reports for the Director of Program Development and Management that identifies and defines strategic issues for the PDMO around survey administration.
  • Participates in the development of business strategies and PDMO policies
  • Provides guidance and initiates necessary actions for all project status changes and/or extension requests in collaboration with OHA Research Administration.
  • Directly supervises program managers.
  • Participates in the development of project management methodology and PDMO services educational and promotional materials designed to be distributed to the to the HSC community and other external partners.
  • Advise/troubleshoot solutions that will enhance the efficiency of post-award administration at the HSC.
  • Provides leadership on operational function(s) of the PDMO under minimal guidance.
  • Assists with strategic planning and communicates program management needs to PDMO leadership team.
Program Management
  • Manage extensive survey administration, outreach, and follow-up efforts across OHA survey administration programs.
  • Responsible for tracking progress of plans and coordinating with technical subject matter experts to assure that survey administration project expectations are met.
  • Responsible for managing and coordinating day to day productivity and task management for survey administration efforts.
  • Organizes and coordinates Health Affairs survey administration projects across internal departments and between external research and development partners.
  • Partners with senior executives to define survey administration approach and ensure overall project plans area aligned with project goals.
  • Presents analysis and recommendation to decision makers in an organized manner, including identifying strengths, weaknesses, opportunities, and threats to evaluate operational effectiveness.
  • May develop executive presentations for stakeholder communications on survey administration strategic initiatives progress, risks and budget results, review and analyze operational reports, summarize findings.
  • Determines the most efficient and cost-effective means for gathering and analyzing data needed to support development goals and achieve growth through the accomplishment of long-range goals and objectives.
  • Drives survey administration strategic initiatives and manage internal and external relationships to ensure commitments are met.
  • Monitors compliance and ensure adherence to all policies and procedures.
  • Develops integrated project plans, schedules, and risk tables. Facilitate project schedules and compile project reports.
  • Prepares project status and progress reports as required and keep the team, management, and designated others informed in a timely manner of any emerging project risks or other issues.
  • Ensures all project documentation is complete and accurate.
  • Provides administrative management and relevant financial reporting for all Health Affairs survey administration projects.
  • Assists with the overall financial planning of Health Affairs survey administration programs, including the justification of multiple budgets, monitors all expenditures by account to ensure that financial constraints are met and budgetary concerns addressed.
  • Manages, coordinates, and evaluates all administrative and fiscal matters
  • May conduct periodic meetings to assess performance, update new procedures, and evaluate current programs related to Health Affairs.
Qualifications :
  • Master’s degree in related field required; Or an equivalent combination of education and experience
  • Two (2) years of progressively effective experience in program management;
  • Experience with managing survey administration projects professionally
  • Experience with multimode survey operations including CATI surveys.
  • Experience and advanced knowledge of computer software including Microsoft Office Suite and Adobe.
  • Experience in developing and implementing new policies and strategies
  • Experience with managing or leading projects and contracts administration in a large research university setting such as an academic, healthcare and basic science research setting, service oriented non-profit, or related field required.
  • Knowledge of State, Board of Governors, and University policies and procedures.
  • Experience with supervising personnel and assigning job duties
  • Experience speaking/writing effective, clear & concise reports
  • Experience researching, collecting data to form reports and make recommendations
  • Ability to perform financial calculations, prepare/maintain financial reports, analysis, and summaries for a large customer base.
  • Ability to apply judgement, discretion, and initiative in coordinating many different and complex tasks, determining relative importance of each, setting deadlines, and completing it in a timely manner.
  • Ability to accurately prepare and analyze complex data and communicate to a wide variety of faculty and administrators in lay terms.
  • Ability to establish priorities and allocate resources among those priorities and achieve results in a complex academic setting.
  • Ability to maintain strict confidentiality in any situation as dictated.
  • Valid Driver’s License and ability to travel on an intermittent basis if/when required.
  • Project Management Certification Preferred
Why WVU?
• At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at

• West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran statu s.

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