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3RD SHIFT WEEKEND DISPATCHER

Employer
University of Wisconsin-Madison
Location
Wisconsin, United States
Salary
Salary Not Specified
Date posted
May 23, 2022
Salary:

Minimum $18.50 HOURLY
Depending on Qualifications
The starting salary for the position is $18.50/hr. but is negotiable based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Job Summary:

This position is responsible for the remote operation of Transportation Services parking equipment throughout campus by assisting customers and transportation staff with any gate related issues. In addition, the incumbent will be responsible for parking data collection, technical and mechanical data collection and entering work orders for system repairs into the Transportation Services Booths Tracking System. This position will also operate and maintain parking booths and other paid parking facilities on UW Madison campus.

Responsibilities:

Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees.
  • 45% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
  • 10% Troubleshoots and resolves issues in a timely and professional manner
  • 5% Processes customer transactions and may take payments following established policies and procedures
  • 10% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
  • 5% Monitors and maintains work areas and supplies to meet customer and operational needs
  • 5% Guides and trains staff and student workers
  • 5% Coordinate/communicate with outside vendors such as PD, Field Services, Enforcement, outside
    vendors. This may include open/close parking facilities, return lots to normal operation, lot
    counts, etc. Troubleshoots gate errors repair when possible.
  • 5% Monitors and responds to traffic flow with a high level working knowledge of T2/SkiData parking
    systems to spontaneously resolve lot traffic issues.
  • 5% Continously updates knowledge of UW Paking rules/regs. with effective communication skills to
    convey this information to the customer.
  • 5% Effectively completes NSF Collection Forms with required information for collection of parking
    fees, enforces NSF policies within the customer service standards.
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Qualifications:

An ideal applicant has the ability to operate computerized equipment, understand dispatch methodology including but not limited to intercom usage, camera and digital voice recorder (DVR) operation, basic email and two-way radio usage. This position requires the ability to prioritize and respond to each call in a timely manner.

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086 . Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Schedule:

Saturdays and Sundays 7:30pm-7:00am with 30 minute unpaid lunch

Work Type:

Part Time: 55%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable


Additional Information:

A criminal background check will be conducted on all finalists.

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.

How to Apply:

To apply for this position, you need to upload a resume and cover letter. Also, you will need to provide contact information for three professional references which one must be your current supervisor. We will not contact your current supervisor without advance notice.

Your cover letter should address your qualifications as they pertain to this position including your work experience in the following, if applicable:
- Providing customer service
- Knowledge of intercoms and 2 way radios

Contact:

Lisa Raetzman
lisa.raetzman@wisc.edu
608-263-9670
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:

Customer Svcs Rep(DS016)

Department(s):

A718320-FACILITIES PLNG AND MGMT/TRANS SERV/PARK STRCT

Employment Class:

University Staff-Ongoing

Job Number:

258854-CP



The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: May 23 2022 Central Daylight Time
Applications Close: Jun 6 2022 11:55 PM Central Daylight Time

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