founded in 1831, is a diverse,
energetic liberal arts community where critical thinking and
practical idealism go hand in hand.
Wesleyan Auxiliary Services enhances the campus community by
providing a variety of services to support campus life for
students, staff, alumni and guests. Auxiliary Services is comprised
of six areas: Operations, Reservations & Conferences, Retail
Services, the WesCard Office, Dining Services, and Mail Services
(WesStation). Operations runs the day-to-day functions of the
facilities that fall within Auxiliary Services including Usdan
University Center, Fayerweather, and Memorial Chapel.
Reporting to the Associate Director for Auxiliary Services,
the Assistant Director is responsible for on-site management,
general technical support, facility maintenance and upkeep of the
Usdan University Center Complex (Usdan University Center,
Fayerweather, and Memorial Chapel). The Assistant Director is a
visible presence in the building, managing daily operations and
providing onsite support to students, staff, faculty, and other
visitors within the buildings.
- Monitor all activities in the facilities and conduct daily
rounds to ensure welcoming conditions, safety, and security. When
necessary, respond to facility issues and emergencies and determine
appropriate course of action.
- Represent the Usdan Complex in interactions with the University
community, outside clients, and various departments to ensure a
vibrant community space that supports high client satisfaction
across thousands of bookings annually. Anticipate possible
conflicts or areas of concern, and address proactively. Respond to
unanticipated client issues as they arise and resolve whenever
- Ensure all event needs are met by facilitating events setups
and onsite support.
- Liaise with other departments across Auxiliary Services
(Cardinal Tech, WesStation, Bon Appetite, Reservations &
Conferences, WesCard Office, and Student Involvement) to identify
functional areas of overlap and coordinate efforts to maximize
efficiency and improve customer experience.
- Oversee the personnel management (recruiting, hiring, training,
scheduling, documenting, and evaluating) and payroll for student
area of supervision (Usdan Student Staff). Manage student access to
various systems including secure electronic key box, door systems,
payroll, MS Teams, Voxer, and EMS Desktop.
- Plan, coordinate, and implement yearly student personnel
timeline, including professional development program, training, and
social activities. Set and uphold performance expectations across
- Identify, track, and coordinate resolution of maintenance and
housekeeping needs. Communicate regularly with physical plant and
custodial services ( SMG ) to ensure completion of work. Identify
necessary large-scale maintenance projects and work in conjunction
with the Associate Director to propose and advocate for their
- Recommend policies and operating procedures for housekeeping,
event production, facility management, and other areas of direct
- Oversee the layout, set-up, and storage of furniture (i.e.,
tables, chairs, stage, podium, etc.). Assess facility use and
campus needs to reconfigure spaces as needed to best meet the
- Track inventory quantities, locations, and conditions. Pursue
repairs and regular cleaning as needed or advise the Associate
Director on any replacement needs.
- Prepare facility use, staffing, revenue, and inventory
- Oversee monthly inspections of AV equipment.
- Perform other duties as assigned.
Evening and weekend work will be required to support evening
and weekend events as well as serving in an on-call rotation for
Bachelor’s degree and a minimum of 4 years of related
experience managing a high use facility or an equivalent
combination of education and training .
Prior experience identifying and addressing facility
maintenance and upkeep needs, as well as tracking and managing
Familiarity with basic AV systems and troubleshooting.
Prior experience assisting with event logistics and providing
onsite event support in high stress situations.
Proven ability working with and motivating part-time
Demonstrated ability to work independently and make autonomous
Demonstrated ability to set priorities, take initiative and
manage multiple duties with minimal supervision.
Ability to work effectively and flexibly with faculty, staff,
students, and external clients in a fast-paced environment
Ability to stand for extended amounts of time and lift 40+ lbs
with or without reasonable accommodation.
Proficiency in Office 365, including Teams and
Demonstrated customer service orientation.
Availability to work a flexible schedule including evenings
Demonstrated commitment to work within a diverse environment
and interact collegially with individuals of different
Previous related experience in a university center or student
Familiarity with EMS Scheduling software.
Proficiency in Power Automate
Special Instructions to Applicants
Application close date is June 23, 2022
Any and all offers to external applicants are contingent on
the candidate’s completion of a pre-employment background check
screening and pre-employment physical to the satisfaction of
Wesleyan requires all employees to be vaccinated against Covid 19
unless they meet the criteria for a medical or religious exemption.
New employees must be vaccinated prior to their start date. If an
employee needs an exemption for medical or religious reasons, they
must submit a request to Wesleyan and be approved before their
Wesleyan University, located in Middletown, Connecticut, does
not discriminate on the basis of race, color, religious creed, age,
gender, gender identity or expression, national origin, marital
status, ancestry, present or past history of mental disorder,
learning disability or physical disability, political belief,
veteran status, sexual orientation, genetic information or
non-position-related criminal record. We welcome applications from
women and historically underrepresented minority groups. Inquiries
regarding Title IX, Section 504, or any other non-discrimination
policies should be directed to: Alison Williams, Vice President for
Equity & Inclusion/ Title IX Officer, 860-685-3927, firstname.lastname@example.org.