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Director of Client Systems - Information Technology

Harper College
Illinois, United States
Salary Not Specified
Posted Date
May 23, 2022

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Schedule Information: Monday - Friday 8-4:30

Hours per Week: 37.5 hours per week

Benefits: Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waivers; and Professional Expense

Work Conditions: Work is primarily indoors and sedentary in nature.

Duties of Position: In support of the instructional and administrative mission of the College, is responsible for short and long term development, integration, implementation and support services for mission-critical Enterprise application software systems at Harper College. Manages and coordinates the development, installation and production activities of the Client support team. Analyzes business functions and determines software needs and requirements, coordinates evaluation of available technological alternatives, recommends budgets and delivers implementation of solutions. Collaborates with IT Administration in capacity planning, security issues, acquisition and system upgrades.

Establish and direct the overall strategy, direction and operational plans for current enterprise systems and the implementation of commercial application packages or internally developed applications. Implement policies, procedures, technical standards and methods for implementation, business process change, testing, and support of enterprise applications. Consult with vendors and service providers with respect to the acquisition, installation and deployment of enterprise applications.

Interfaces with various campus leaders on regular bases advising them on IT related projects that have interdependencies that may/will impact their respective units. Guide software system implementation with a focus on maximum usefulness and cost-effectiveness.

Provides leadership for the Client Systems department that enables IT to deploy and support business applications systems. Establish a well-trained and equipped staff to implement and support enterprise applications. Participate in the administrative processes for human resource actions (hiring, promotions, terminations, disciplinary procedures, etc.) to maintain a skilled technical and customer service-oriented staff. Set expectations, review, and evaluate the work of assigned staff. Approve annual performance feedback, goal setting, and training plans.

Interprets and provides direction regarding policies, purposes and goals to Client Systems staff, IT Organization and the College community.

Maintains an effective channel of communications and have excellent verbal and written communication skills, problem solving ability, interpersonal skills, presentation skills, and the ability to use software tools to develop effective and professional documents and presentation materials required. Must be able to work with people at all levels of the organization, manage multiple initiatives with deadlines, respond quickly to changing situations, and work well under pressure while maintaining individual and team effectiveness.

Prepares proposals, coordinates vendor negotiations, and manages vendors and other activities related to the acquisition of enterprise software systems.

Identifies College and client requirements, goals and constraints; recommends technological solutions; assists in and writes system level specifications; supervises implementation; and assures successful day-to-day operation. Assist clients in identifying opportunities for, and implementation of business process redesign to maximize the value of application software.

Plans resource allocation to achieve maximum organizational benefits. Develops and manages budgets as applicable. Recommends department reorganization and realignment according to changing technological demands and/or institutional priorities.

Provides the CIO/Vice President of IT with monthly status report including significant accomplishments, upcoming milestones, and pending issues. Prepares and provides progress reports to inform individual requestors, client community and management of project status.

Keeps current with higher education application and general software industry developments, analyzes trends and makes recommendations for continued improvements, conducts and/or directs product research and recommends technological solutions.

Professional development and skills set updated regularly by attending appropriate meetings, courses, conferences and seminars. Serves on College committees and councils as directed.

Performs related duties as assigned.


Reports to the CIO/Vice President of Information Technology, oversees and supervises all IT Client Systems Support staff.

Educational Requirements: Master’s Degree in computer science, business, math, or a related field.

Experience Requirements: Minimum of ten-years or more of progressive experience in a complex and dynamic business and technology environment including a minimum of five-years of IT management experience. Higher education experience is a plus.

Strong knowledge in the methodology and current trends of large-scale system development and integration environments with proven success in managing the deployment of in-house and/or outsourced applications.

Demonstrated track record of effective performance management. Excellent organizational and time management skills with the ability to set priorities and provide directions to others as required.

Experienced with business applications, software and programming tools including programming languages, utilities, life-cycle methodologies, system design skills and coding techniques.

Experienced with Databases (i.e., Oracle, SQL Server), Operating systems and desktop environment operating systems and office productivity suite.

Experienced with WEB centric environments and WEB based self-service delivery systems.

Preferred Qualifications
  • Experience in managing higher education technology services
  • Experience in Scrum, Kanban, SAFe or other Agile project management methodologies
  • Experience in DevOps
  • Managing multiple SaaS implementations and contract negotiations
Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: June 3, 2022.

Requir ed Documents: ***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.

Harper College is an Equal Opportunity Employer. We strive to create an inclusive learning and working environment where individual differences and identities are respected, valued and embraced. We encourage women, people from historically underrepresented groups, individuals with disabilities and veterans to apply.

Harper College is an Equal Opportunity Employer. We strive to create an inclusive learning and working environment where individual differences and identities are respected, valued and embraced. We encourage women, people from historically underrepresented groups, individuals with disabilities and veterans to apply.

Advertised: May 23, 2022 Central Daylight Time
Applications close:

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