Academic Counselor
- Employer
- South University
- Location
- Pennsylvania, United States
- Salary
- Salary Not Specified
- Date posted
- May 20, 2022
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Friday, May 20, 2022
What's next for you is the first priority
for us! With over 45 programs from associate to doctoral degrees,
South University is a private institution dedicated to providing
educational opportunities that spark the intellectual, social and
professional development of a diverse student
population.
Our 120-year story—past, present and
future—is a history formed by the many individuals who have
developed the education and spirit of community that have become
our pledge to the students, faculty, staff, alumni and supporters
of South University. Online and at our 8 locations and 2 learning
sites, we take pride in our welcoming environment; one-on-one
support and personalized attention that helps students define goals
and identify the means to pursue them. Our small classes feature
hands-on experiences that not only shape students' skills and
excellence in their chosen fields but also shape their characters
through encouraging community involvement, volunteerism and the
pursuit of life-long learning.
Visit www.southuniversity.edu today to learn more
about what makes us stand apart as a place to Belong, Believe
and Become, a place where you can make a difference in the
lives of students eager to learn and grow.
KEY JOB ELEMENTS:
The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details Job Family All Positions Required Education Bachelor's Degree
South University, the right direction for a brighter future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life Insurance
Employee Assistance Program
401K Match
Generous Paid Time Off
12 Paid Holidays
* includes domestic partner coverage
SUMMARY: This position is responsible for providing student centered academic counseling through the student lifecycle and for ensuring the delivery of effective and quality service to students in the following areas: course scheduling, timely response to requests for information, at risk student interventions and referrals to University resources. This is accomplished through proactively advising students of University's policies and procedures, assisting students with developing goals and plans for progression through the program of study, and collaborating with Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on the student's behalf. This position provides comprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience and retention to graduation.KEY JOB ELEMENTS:
- Drive student persistence and success through orientation, exposure to the learning platform, effective class scheduling, and monitoring degree progress to graduation.
- Maintain direct contact with assigned students via phone, text and e-mail; respond to student inbound communication within established timeframes.
- Assist students reentering the university after being withdrawn or dismissed from the University with the reinstatement process, monitor student progress to graduation, provide proactive advising, and develop interventions as needed.
- Effectively access and perform assigned duties using the Student Information System, Learning Management System and relevant databases.
- Maintain compliance with management of student information through adherence to FERPA requirements and Record Management Policies.
- Participate and successfully complete all academic counselor training and development activities.
- Other duties as assigned by supervisor.
- Bachelor's degree in a related degree required.
- Academic advising or academic counseling experience preferred.
- Customer Service experience preferred.
- Strong basic computer software (MS Office) skills as well as exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred)
- Excellent customer service skills, as well as strong written and verbal communication skills.
- Strong interpersonal skills with student and faculty populations.
- Effective organizational and problem resolution skills.
- Ability to communicate and effectively act as a member of a team.
- Able to develop productive relationships with students, colleagues and supervisors in a virtual environment
- Able to effectively present information and respond to questions or requests from students, staff and faculty
- Able to create and act on academic reports and forecasts
- Ability to interact effectively as a member of a team and work collaboratively with other departments.
- Able to adapt to changing assignments and multiple priorities
The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details Job Family All Positions Required Education Bachelor's Degree
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