Enrollment coordinator - Texas One Stop for Enrollment Services
- Employer
- University of Texas at Austin
- Location
- Texas, United States
- Salary
- Salary Not specified
- Date posted
- May 23, 2022
View more
- Position Type
- Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
- Employment Level
- Administrative
- Employment Type
- Full Time
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Job Posting Title:
Enrollment Coordinator - Texas One Stop for Enrollment Services
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Hiring Department:
Texas One Stop for Enrollment Services
----
Position Open To:
All Applicants
----
Weekly Scheduled Hours:
40
----
FLSA Status:
Non-Exempt
----
Earliest Start Date:
Immediately
----
Position Duration:
Expected to Continue
----
Location:
UT MAIN CAMPUS
----
Job Description:
Serve as first point of contact to the university community in the one-stop center for campus, grounded in excellent customer service and student retention. Coordinators will be broadly trained to assist all students with academic records, financial aid, enrollment, billing and payments, and registration-related transactions, and be cross functional in the walk-in center, call center, and virtual center.
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Job Details:
General Notes
Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas and viewpoints. Diversity in our community strengthens teaching and learning, research and creativity and our positive contributions to society. Must be eligible to work in the United States on a full-time basis for any employer.
Responsibilities
Required Qualifications
Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field. Excellent interpersonal and communication skills and the ability to interpret and explain information. Highly motivated, focused, and results-oriented. Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner. Demonstrated ability to solve problems by questioning, organizing, researching, analyzing, processing, and interpreting information. Demonstrated ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues. Demonstrated ability to learn complex University organization, policies, and procedures related to the position. Ability to meet deadlines. Ability to work flexible hours including nights and/or weekends. High level of proficiency with Microsoft Office applications.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Work experience in one or more of the functional areas in the One Stop, i.e. Financial Aid, Student Accounts Receivable, Bursar, Registrar, Admissions or Student Success Initiatives. Proficiency in multiple languages such as Spanish and American Sign Language. Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes. Experience and knowledge working with ServiceNow, InContact, QLess, and University of Texas at Austin legacy systems.
Salary Range
$40,000
Working Conditions
Work Shift
Required Materials
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
----
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
----
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
----
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
----
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
----
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
----
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.
To apply, visit: https://utaustin.wd1.myworkdayjobs.com/en-US/UTstaff/details/Enrollment-Coordinator---Texas-One-Stop-for-Enrollment-Services_R_00018865?q=one%20stop
jeid-a3885f2df239c6409e00ffb48e48773e
Enrollment Coordinator - Texas One Stop for Enrollment Services
----
Hiring Department:
Texas One Stop for Enrollment Services
----
Position Open To:
All Applicants
----
Weekly Scheduled Hours:
40
----
FLSA Status:
Non-Exempt
----
Earliest Start Date:
Immediately
----
Position Duration:
Expected to Continue
----
Location:
UT MAIN CAMPUS
----
Job Description:
Serve as first point of contact to the university community in the one-stop center for campus, grounded in excellent customer service and student retention. Coordinators will be broadly trained to assist all students with academic records, financial aid, enrollment, billing and payments, and registration-related transactions, and be cross functional in the walk-in center, call center, and virtual center.
----
Job Details:
General Notes
Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas and viewpoints. Diversity in our community strengthens teaching and learning, research and creativity and our positive contributions to society. Must be eligible to work in the United States on a full-time basis for any employer.
Responsibilities
- Provide first-level contact for a variety of enrollment services in a professional manner to students, parents and campus department personnel in person, over the phone, and via email. Responsible for answering questions, providing general information and solving issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools (One-Stop Policy and Procedures, Knowledge Base, e.g.) and follow procedures and policies for the handling of cases. Requires analysis and compilation of data from a variety of sources.
- Explain financial aid packages including revision of awards; obtain the required documentation, and follow up with requested information from students. Interact with other University departments, and counsel students on financial aid eligibility. Assist in the implementation of processing procedures as related to financial aid. Provide financial and student account information related to billing, and other tuition related processes.
- Provide information about student academic records, including transcript and enrollment verification requests. Guide students through the on-line registration system and assist with new student orientation. Assist students with self-service options. Troubleshoot registration errors, system issues, and inquiries concerning registration
- Support students in meeting their graduation goals. Communicate with students, advisors, and administrators to trouble-shoot registration and graduation barriers, and provide timely solutions for students. Serve as a student-service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website. Responsible for timely follow-ups until the issue is resolved or escalated appropriately, following procedures.
- Serve as an active, positive and engaged member of the One-Stop staff; participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity. Operates multiple service delivery modes, i.e. face-to-face, group(s), email and telephone. Punctual attendance is required.
Required Qualifications
Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field. Excellent interpersonal and communication skills and the ability to interpret and explain information. Highly motivated, focused, and results-oriented. Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner. Demonstrated ability to solve problems by questioning, organizing, researching, analyzing, processing, and interpreting information. Demonstrated ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues. Demonstrated ability to learn complex University organization, policies, and procedures related to the position. Ability to meet deadlines. Ability to work flexible hours including nights and/or weekends. High level of proficiency with Microsoft Office applications.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Work experience in one or more of the functional areas in the One Stop, i.e. Financial Aid, Student Accounts Receivable, Bursar, Registrar, Admissions or Student Success Initiatives. Proficiency in multiple languages such as Spanish and American Sign Language. Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes. Experience and knowledge working with ServiceNow, InContact, QLess, and University of Texas at Austin legacy systems.
Salary Range
$40,000
Working Conditions
- May work around standard office conditions
- Repetitive use of a keyboard at a workstation
Work Shift
- Scheduled work hours may vary, including nights and/or weekends.
Required Materials
Resume/CV- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
----
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
----
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
----
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
----
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
----
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]
----
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.
To apply, visit: https://utaustin.wd1.myworkdayjobs.com/en-US/UTstaff/details/Enrollment-Coordinator---Texas-One-Stop-for-Enrollment-Services_R_00018865?q=one%20stop
jeid-a3885f2df239c6409e00ffb48e48773e
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