Skip to main content

This job has expired

ACCESS SERVICES SPECIALIST

Salary:

Minimum $17.00 HOURLY
Depending on Qualifications

Job Summary:

As part of the Science & Engineering Libraries (SEL) Desk Services Team, this position is based in the Geology Library and will take a lead role in managing the Geology Library desk services operations. This position will participate in a team approach to access services across all SEL locations and be expected to work in all SEL locations, including AMP, Geology and Steenbock. Provides front-line support to student employees and collaborates on student scheduling. Oversees circulation services support, student supervision, collection access, and daily stacks maintenance.

The Libraries at the University of Wisconsin-Madison are dedicated to the practices of social justice, diversity, equality, and respect among our staff, students, collections, and services. We strive to overcome historical and divisive biases in our society and embrace diverse points of view as assets to the fabric of our community. All positions will be called on to contribute to building this environment.

Responsibilities:

Performs a wide range of complex library services which support the day-to-day operations to provide access to information resources in a variety of formats. Hires, trains, and guides student employees.
  • 40% Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use
  • 5% May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information
  • 10% Interprets policies and procedures to answer non-routine questions and resolve complex issues
  • 5% Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources
  • 5% Conducts reference searches to locate relevant materials and answer questions as needed
  • 5% Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications
  • 10% Provides complex library services support in absence of a supervisory authority. Acts as a resource to other library staff
  • 10% Hires, trains, and guides student employees and monitors student workflows
  • 5% Contributes to the development of policies and procedures
  • 5% Participates in committee work within the library and the university
Tasks:
  • Manages daily service desk and access service operations at the Geology Library, including reserves and document delivery. Assists at other SEL locations (AMP, Geology, Steenbock) as needed.
  • Hires, schedules, assists, trains, and/or directs student assistants with the hiring team to work at all SEL locations.
  • Develops and maintains shared documentation that supports SEL Desk Services, collaborating with others to update documentation. Contributes to developing and delivering new and refresher training for all desk services staff as needed.
  • Processes student payroll, monitors student budget and student salaries.
  • Contributes to the development and application of access services policies and procedures.
  • Oversees collection & compilation of routine access services data and produces reports as needed.
  • Supervises daily stacks maintenance operations. Participates in planning and supervision of stacks management projects with SEL collections management staff and in collaboration with the GLS storage and shelving team.
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

Required:
- Committed to creating positive interactions with a diverse user and staff population
- Ability to work both independently and as a member of a high performing team
- Ability to pay close attention to detail and be flexible when responding to multiple competing demands
- Effective written and verbal communication skills

Preferred:
- Ability to learn and improve workflows
- Experience working in a library setting, particularly with knowledge of circulation functions
- Comfort learning technologies that aid in online collaboration and staff training (e.g., MS Teams, Zoom, Google Workspace apps)
- Experience guiding the work of others

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086 . Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Schedule:

Typically 8:30am-5pm, Monday-Friday with the potential to cover occasional evening or weekends shifts.

Work Type:

Full Time: 100%

Primarily onsite with ability to request occasional remote days based on onsite staffing needs.

Appointment Type, Duration:

Ongoing/Renewable


How to Apply:

Resume and Cover Letter are required. References will be collected from the finalist candidates at the time of in person interviews.

Contact:

Nate Ebert
neebert@wisc.edu
608-262-9455
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:

Library Assistant III(LM010)

Department(s):

A497000-GENERAL LIBRARY/STEENBOCK AG LIBRARY

Employment Class:

University Staff-Ongoing

Job Number:

258834-CP



The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: May 20 2022 Central Daylight Time
Applications Close: Jun 27 2022 11:55 PM Central Daylight Time

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert