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Director, Student Success

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
May 20, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Director, Student Success

Location: W A Franke College of Business
Regular/Temporary: Regular
Job ID: 606338
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Special Information

This position is posted as Director, Student Success, which is a working title. The NAU system title for this position is Director, Academic Support.

This position may require some travel (conferences, expositions, career fairs, recruiting events.

Job Description

The Director, Student Success will direct all the student-facing services of the Franke College of Business (FCB), including the School of Hotel and Restaurant Management. The Director is responsible for advancing the mission of the FCB by developing initiatives and coordinating programs intended to support efforts to increase undergraduate student retention, increase the graduation rate, and connect students to learning opportunities beyond the classroom, and enhance employability of graduates. The incumbent will develop and organize learning communities and freshmen seminar/orientation programs; will increase participation of students in undergraduate research; and will serve as an advocate for students.

The Director will also coordinate and supervise academic advising for undergraduate students, co-curricular programs, student professional development events, and Career Development activities. The Director will play a key role in providing vision, leadership, and coordination of all value adding services targeted at students such as Academic advising, Co-curricular Pathway program, student engagement via student club activities, Business Communications Center, and Career Development.

Essential Functions

Program Administration - 30%
  • Responsible for the oversight and administration of all areas of student programs, program design, policy implementation, recruitment, admissions, staff recruitment, evaluations, analysis of trends and patterns in applications and admission statistics and conflict resolution.
  • Responsible for maintaining institutional research related to persistence and retention of students.
  • Manage the advising services to Business-HRM undergraduate students and work collaboratively with department chairs, faculty advisors and other staff advisors in addressing student needs as they pertain to advising and support.
  • Oversees the Career Development Office, the Business Communication Center, and the Undergraduate Programs office.
  • Oversee the expansion of outreach and advising support for students enrolled in Business-HRM programs.
  • Plan, evaluate and review the outcome of services provided to students as to better implement a student service model and to inform practices for retention and student success.
  • Develop new and improved methods to facilitate the recruitment, admission and retention of students.
  • Develop and implement co-curricular opportunities for FCB undergraduates, examples include but are not limited to: undergraduate research opportunities, faculty-mentored research, internships, and civic engagement initiatives.
  • Develop new or utilize existing online advising tools and student success initiatives that serve the particular needs of FCB students;
  • Serve as the first point of contact for students who are in need of personal and/or academic services within their programs.
  • Conduct intake and assess student issues.
  • Inform students of policies and procedures, and, if necessary, refer to appropriate office or person for resolution.
  • Coordinate early warning and assessment programs in collaboration with FCB departments and other appropriate university departments and services; assist with the placement of students in academic support programs.
  • Stay abreast of regional and national best practices on student needs and factors that impact student success, and work with the FCB leadership in disseminating these best practices.

Supervision - 25%
  • Supervise all staff members in the Student Success functional unit, including:
  • Program Director, Career Development
  • Program Director, Business Communications Center
  • Academic Success Coordinator, Senior
  • Program Director, Undergraduate Programs
  • Community Program Coordinator, Senior
  • Identify and develop professional growth opportunities, as well as regular communication and involvement with the college; organize and supervise student workers and peer mentors.

Relationship Management - 10%
  • Cultivate, establish, and maintain harmonious relationships with a wide variety of partners and FCB staff to support a comprehensive approach to student services
  • Serve as the college liaison between NAU partner units/representatives, concerning enrollment and student success, as well as to develop integrated student support services and implement policies.

Recruitment & Marketing - 20%
  • Participate in recruitment and orientation events that represent FCB programs to incoming students and their family members.
  • Ccoordinate FCB's participation at University events, including but not limited to Open House, Commencement, Career Fairs and Orientation Day and contribute to the creation of public resource information for such events.
  • Work with the FCB Dean's Office to develop and produce attractive marketing materials for informing currently enrolled and prospective Business-HRM students about the Student Success unit and its programs; help to produce and maintain an effective website.

Executive Leadership - 10%
  • Serve as a member of the college's leadership team and articulate and champion the shared vision, mission and values of student services within the college.
  • Set and implement policies and procedures to academic advising, Pathways, Business Communications Center, and Career Services.
  • Develop and direct both short and long-range organizational goals, objectives and plans that provide continuous support for students from recruitment through graduation.
  • Use institutional data to perform ongoing assessments of student success programming effectiveness.
  • Work with FCB leadership to identify and apply for external funding opportunities related to the mission and operation of the Student Success function.
  • Assist in managing and maintaining existing externally funded student success programs.

Other - 5%
  • Represet the college in various university committees.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor's degree in relevant field.
  • Minimum of three to five (3-5) years of direct experience in student success programs, preferably within a higher education setting, is required.
  • Experience with developing and evaluating co-curricular program effectiveness and assessment of learning outcomes required

Preferred Qualifications

  • Masters' Degree in higher education administration, counseling, student support services or a closely related field.
  • Experience in the development and implementation of new and innovative programmatic initiatives in conjunction with other campus units preferred.
  • Experience with Academic Advising preferred.

Knowledge, Skills, & Abilities

  • Extensive knowledge of student success initiatives on a national level preferred.
  • Understanding of professional development needs of Business and Hospitality students preferred.
  • Knowledge of current student development theory and research.
  • Knowledge of assessment procedures and tools.
  • Knowledge of and ability to comply with Family Educational Rights and Privacy Act (FERPA) and other state and federal regulations.
  • Demonstrated knowledge of, and experience with, program development and coordination.
  • Strong leadership and team building skills.
  • Strong problem solving and analytical ability.
  • Strong organizational and interpersonal skills.
  • Strong oral and written communication skills.
  • Strong commitment to customer service.
  • Demonstrated ability to work collaboratively with dean, faculty, student services and student life professionals, and other key constituents.
  • Demonstrated ability to supervise and evaluate the work performed by others.
  • Ability to understand and apply student success data in advising and co-curricular programming.
  • Ability to work independently and creatively and lead and manage new projects.
  • Ability to utilize technology to promote access, efficiency and effectiveness of programs and services offered by the FCB.
  • Ability to prepare written reports, correspondence, and recommendations.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $83,312. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

June 20, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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