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Admissions Ambassador (CAV Leader)

Employer
Johnson County Community College
Location
Kansas, United States
Salary
Salary Not specified
Posted Date
May 20, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Administrative
Employment Type
Part Time
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Johnson County Community College

Position Title
Admissions Ambassador


Department
Student Success & Strategy



Position Type
Part-time Temporary, Non-Exempt


Number of openings
3



Work Schedule, Hours per week
Varies depending on department needs, 20 hours per week



Position Grade
LVL1



Pay Range
$11.63 - 13.95 (actual pay depends on qualifications)



Location
Overland Park Main Campus



Job Summary
Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

The Student Admissions Ambassador or CAV Leader at JCCC serves as a primary receptionist by greeting all guests and visiting campus community members. The Admissions Ambassador ensures that visitors are acknowledged and that they feel welcome. The Admissions Ambassadors support the Recruitment Coordinator and recruitment team. An integral component of the job is working as part of a team of students and recruitment staff to provide quality tours and visit experiences for all college guests. The Admissions Ambassador is a highly visible student employee who will have a vast array of knowledge about the Student Services and Engagement as well as academic and support programs across campus to provide accurate information to visitors. The Admissions Ambassadors will be a part of a collaborative recruitment department that supports coworkers by utilizing available computer systems and technology to maintain accurate databases and information for reporting purposes.

Duties include:

1. DELIVER QUALITY CAMPUS VISITS - Provide a welcoming and engaging environment that caters to the needs and propels the prospective students to enroll at JCCC. This will be accomplished by working closely with Student Services and relaying timely and accurate requests to the recruitment team, including academic department requests. Tours and visits will be provided to ensure a successful connection and that superior visits to campus is presented and maintained.
Comprehensive individual tours are provided in a detailed and personalized manner.
Group tours are customized to suit the needs of the visiting organization
Large campus events are supported through positive interactions that could include: student panels, tours, and individual contacts
Detailed requests via web, phone, email, and walk-in for each visit are obtained and handled in a professional and timely manner, striving to ensure accuracy of information is collected

2. ADMINISTRATIVE RESPONSIBILITIES - Work as a part of a collaborative ambassador team that supports prospective student development and relationships with academic and support services across the college. Deliver extensive knowledge of JCCC in a precise and informed manner to prospective student inquiries and on-campus personnel.
Accurate and detailed information is acquired and recorded
Responsible for reviewing visit and tour schedules
Responsible for preparing all campus visit materials each day including visit folder, personalized visit agendas, water bottles, and t-shirts
Ensure that prospective students and guests are checked in and understand their itinerary for the day
Extensive knowledge of JCCC departments along with academic and support programs is acquired and expanded upon to ensure that prospective students are provided comprehensive information about opportunities available at JCCC
Phone calls, emails, web requests and written correspondence are recorded and followed up in a timely manner
Efforts are made to ensure positive relationships are created and maintained with JCCC faculty and staff along with high schools and community organizations
JCCC computer systems are implemented and utilized for recruitment efforts
Support Recruitment Coordinator as needed



Job Duties
Job duties include but are not limited to:

1. DELIVER QUALITY CAMPUS VISITS - Provide a welcoming and engaging environment that caters to the needs of prospective students and propels the to enroll at JCCC. This will be accomplished by working closely with student services and relaying timely and accurate requests to recruitment team including academic departments requests. Tours and visits will be provided to ensure a successful connection and superior visit to campus is presented and maintained. Performance is acceptable when: a. Comprehensive individual tours are provided in a detailed and personalized manner. b. Group tours are customized to suit the needs of the visiting organization. c. Large campus events are supported through positive interactions that could include: student panels, tours, and individual contacts. d. Detailed requests via web, phone, email, and walk-in for each visit are obtained and handled in a professional and timely manner, striving to ensure accuracy of information is collected.

2. ADMINISTRATIVE RESPONSIBILITIES - Work as a part of a collaborative ambassador team that supports prospective student development and relationships with academic and support services across the college. Deliver extensive knowledge of JCCC in a precise and informed manner to prospective student inquiries and on campus personnel. Provide outreach to various audiences to encourage matriculation to JCCC, including making outbound calls to recent campus visitors, applicants, and/or those who submit credentials. Performance is acceptable when: a. Accurate and detailed information is acquired and recorded. b. Responsible for reviewing visit and tour schedules c. Responsible that all campus visit materials are prepared for daily including visit folder, personalized visit agendas, water bottles, and t-shirts. d. Ensure that prospective students and guests are checking in and understand their itinerary for the day e. Extensive knowledge of JCCC departments along with academic and support programs is acquired and expanded upon to ensure prospective students are provided comprehensive information about opportunities available at JCCC. f. Phone calls, emails, web requests and written correspondence are recorded and followed up with in a timely manner. g. Efforts are made to ensure positive relationships are created and maintained with JCCC faculty and staff along with high schools and community organizations. h. JCCC computer systems are implemented and utilized for recruitment efforts. i. Support Recruitment Coordinator as needed

Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.



Required Qualifications
Minimum of a high school diploma and a minimum of 12 completed credit hours at JCCC with a 2.5 or higher GPA.
Maintained enrollment in at least 12-credit hours at JCCC
Knowledge of Microsoft Office
Attention to detail and ability to work in a fast-paced, team-oriented environment


Preferred Qualifications
Bilingual
Public speaking experience
Experience working with the public
Customer service experience



Required application documents
Resume

Cover Letter



Disclosures
Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email hr@jccc.edu.

For a summary of all disclosures (Background Check, Clery Act, ADA, EOE, etc.) refer to the links on our Careers Page.


To apply, please visit: https://careers.jccc.edu/en-us/job/494746/admissions-ambassador-cav-leader


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