This job has expired

Financial Aid Coordinator

Providence College
Rhode Island, United States
Salary Not Specified
Posted Date
May 19, 2022

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
You need to sign in or create an account to save a job.
Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Posting Details

Position Information

Position Title Financial Aid Coordinator Overview
Provide administrative office support to the office of Financial Aid. Essential Duties:
Research and load electronic inquiries into Banner from multiple sources; review records that fall into suspense and match with the correct person or determine if they are a new record; review loaded records to determine if they meet the federal and institutional application standards (i.e. unofficial, have a C Flag, have a business, or if the person is not a degree candidate); and batch post appropriate requirements to the requirement screen in Banner. Send email notifications about new financial aid awards, charges to awards, and missing information letters. Batch post appropriate requirements to the requirement screen in Banner and run the grouping process. Send email notifications about new financial aid awards, changes to awards, and missing information letters. Organize and maintain 3,300+ financial aid applicant files, coordinate all data entry for all application materials; including over 800 verification files and tax returns/transcripts from students and parents, prepare all documents for counselor review. Point person for scanning equipment and all internal troubleshooting, correcting errors and ensuring that issues do not repeat. Liaise with IT on equipment or software issues. Update instructions based on changes to the system and office policy, train students on data entry and document imaging, and brief counselors on modifications or enhanced functionality.

Hire and train student workers and create student schedules around office cycles and needs. Verify and submit student timesheets; maintain log book and paper copies of hours worked. Assign student responsibilities based on skills and availability. Create and maintain current training tools.

Create/implement a workflow schedule for all processing functions (i.e. data loads, emails, scanning, phone coverage, corrections. etc.). Recommend and initiate changes to the processing schedule based on new demands or policies. Incorporate student workers into the workflow when gaps arise or volumes rise. Propose changes and improvements to current processing or other related functions as needs change and issues arise. Take lead on changes as appropriate. Manage phone equipment and office queue; amend greeting when cycle necessitates; work with telecommunications and advocate for office needs and/or address any issues. First-line troubleshooter/support for processing staff and students with difficult clients or unique situations. Act as liaison between students/parents/others and the counseling staff. Manage all contact with vendors.

Oversee office budget as it relates to supplies and work-study allocations. Act as the first point of contact for all student/parent communications that require Director attention. Coordinate personal calendar including travel/conference scheduling and meeting organization. Record minutes at staff and other meetings attended by the Director. Complete project-based tasks. Re-direct Director’s paper mail to impacted parties. Meet with the Director on a regular basis in an effort to upkeep office communication and flow. Serve as Secondary DPA for Federal Token and access administration.

Answer phones, greet, and direct visitors to appropriate areas or persons. Marginal Duties:
  • May identify and make recommendations for additional or modified departmental systems. With approval, may design and implement new or modified systems.
  • May serve as internal resource on departmental administrative questions.
  • Perform all other duties as may be required.
Education and Experience Required
  • High school education or equivalent.
  • Two to four years’ of progressive experience or an equivalent combination of education and experience.
  • Ability to multi-task
  • Strong organizational and student supervisory skills
  • Solid verbal and written communication skills
  • Ability to train colleagues and student workers relative to specific financial aid office procedures
  • Strong computer skills (Banner, Microsoft Office)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal range
  • Ability to move about
Employee Status Full Time Union Status Non-Union Shift: If other, please enter regular schedule. EEO Statement
Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation, gender identity, religion, disability, age, veteran status, or genetic information. The College will develop, and from time to time update, an affirmative action program and will insist on a good-faith effort on the part of its employees to comply with the program. The College will request and expect its agents and those with whom it conducts its affairs to meet the commitment of this important program.

Posting Detail Information

Requisition Number AS601P Closing Date Open Until Filled Yes Special Instructions to Applicants Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * We require all employees to be vaccinated. Are you vaccinated or have a *valid medical or religious exemption from receiving a COVID-19 vaccine? Applicants requesting an exemption, must complete a Providence College request form. Exemptions are not guaranteed approval. Completion of exemption/vaccination process must be finalized prior to start date.
    • Yes
    • No
    • Will request exemption
Documents Needed To Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert