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Library Support Specialist

Job Details

Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Posting Details

Position Information

Position Title Library Support Specialist Overview
Serve as the initial point of contact for students, faculty, and staff at the single service desk. Assist patrons at service points, computer stations, over the phone, through email, and elsewhere in the library. Essential Duties:
Provide customer service and access to available services and resources, such as library account creation, book and technology lending, interlibrary loans, course reserves, faculty document delivery, campus delivery, and print and online resources. Enforce library policies. Provide basic and timely research support to patrons, which involves intermediate-problem solving, independent decision-making, and advanced-problem referrals to librarians and other staff in the library.

Answer phones, greet and direct visitors to appropriate areas or person. May act as a liaison through various communicating technologies.

Manage all aspects of the library’s course reserve program, which includes the Department of Western Civilization textbook collection, and serves as the bridge between faculty and reserves. Ensure access to library collections. May assist with the integration of new technology solutions into existing library systems, and provide tactical and operational support of library systems that support key library functions and services. Responsible for overdue materials and fee management processes and workflows, requiring consistent communication, courtesy, and flexibility to those with unique needs and extenuating circumstances. Serve as the primary contact for faculty document delivery requests and possess a basic understanding of library related copyright law and fair use guidelines.

Coordinate the reporting and resolution of technical problems, especially relating to the library’s loanable technology and equipment, and communicate them to the Library Technology Specialist and Head of Technology and Access Services. Promote appropriate technology literacy skills amount library staff and patrons and collaborate with other departments on projects, as assigned. Assist library patrons in their needs concerning hardware, software, research, printing, processing, formatting, product creation, web/email communications, digitization, etc.

Plan, prioritize, and assign work to student workers. Assist with training and evaluating student workers to ensure a high quality of work and report any issues relating to unsatisfactory conduct to the Head of Technology and Access Services. Marginal Duties:
Compose and produce correspondence and reports.

Perform intermediate and advanced computer functions including oversight of library technologies, managing databases, creating, analyzing, integrating, and importing linked spreadsheets, creating mail/email, envelope and table merges, creating and editing captions, adding graphics, editing images, footnotes, endnotes, indices, tables of content, creating master documents, and reports using information from several sources.

Design and produce reports and research data and information on the internet.

Prepare and maintain records, files, and databases, some of which may be confidential.

Perform all other duties as may be required. Education and Experience Required
  • Associates Degree from an accredited institution
  • One to two years of prior experience or an equivalent combination of education and experience in a library or education environment
  • Public service orientation
  • Excellent written/oral communication skills and effective interpersonal skills
  • Demonstrated experience as a collaborator and positive team member
  • Technology savvy as it relates to the library’s information technologies and integrated services, instructional technologies and media services, and technology resources throughout the HELIN consortium
  • Superior service focus and attitude
  • Ability and willingness to work collaboratively as a member of a team and to manage multiple and time-critical tasks

Ability to learn and adapt quickly to changing procedures and protocols

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal range
  • Ability to move about
  • Ability to lift at least 50 lbs. in the form of books, journals, computer hardware, basic furniture, etc.
  • Ability to use both hands adeptly to manipulate various tools, e.g., keyboard, various controllers (mouse, balls, focusing devices, etc.)
  • Ability to either visually or aurally determine fine-tolerance focus of images
Employee Status Full Time Union Status Non-Union Shift: If other, please enter regular schedule. EEO Statement
Providence College does not discriminate against any person because of race, color, national and ethnicorigin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation,gender identity, religion, disability, age, veteran status, or genetic information. The College will develop,and from time to time update, an affirmative action program and will insist on a good-faith effort on thepart of its employees to comply with the program. The College will request and expect its agents andthose with whom it conducts its affairs to meet the commitment of this important program.

Posting Detail Information

Requisition Number AS633P Closing Date Open Until Filled Special Instructions to Applicants Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * We require all employees to be vaccinated. Are you vaccinated or have a *valid medical or religious exemption from receiving a COVID-19 vaccine? Applicants requesting an exemption, must complete a Providence College request form. Exemptions are not guaranteed approval. Completion of exemption/vaccination process must be finalized prior to start date.
    • Yes
    • No
    • Will request exemption
Documents Needed To Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Company

Providence College

Providence College, a primarily undergraduate, liberal arts, Catholic institution of higher education in Rhode Island conducted under the auspices of the Dominican Friars, seeks candidates who can affirm and contribute to its mission. The College is committed to creating a diverse, inclusive environment that supports all of its students, faculty, and staff. All members of the community share a responsibility for creating, maintaining, and developing a learning experience valuing differences and practicing inclusion. We invite applications from qualified individuals who possess the experience, knowledge, and commitment to work within a diverse learning environment. Women and minority candidates are strongly encouraged to apply. Providence College is an equal opportunity employer.

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