Systems and Process Specialist

Company Description:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Systems and Process Specialist is an integral member of the Graduate Admissions team. S/he is responsible for assisting the Director with system support, building process requirements, and maintaining current project management structures for the graduate programs in the Graduate School of Management, the School for Professional Studies, and the International Development, Community and Environment Department at Clark University. Reporting to the Director of Graduate Admission, this position requires a strong knowledge of systems and admission CRMs, as well as excellent collaboration skills to develop projects across the university.

Major Responsibilities: 

Systems Liaison:

• This person will serve as the systems liaison for the Director of Graduate Admission, the Director of Graduate Enrollment Management, and the Director of Graduate Marketing.
• Provide direct support to the Director of Graduate Admission on annual admission cycle preparation work relating to Slate CRM and related software used at Clark
• Provide daily assistance to the recruiting and admission teams in their use of and revisions to the graduate Slate instance
• Assist Slate users with varying levels of system knowledge with query building, data uploads, and general system maintenance
• Work alongside Director of Graduate Admission to build and maintain enrollment reporting for constituents across campus

Process Specialist:

• This person will also serve as the process specialist for the Graduate Admission team.
• Contribute to a forward-thinking graduate admission team; assist in developing new policies for admission and enrollment within the graduate schools at Clark University
• Develop and maintain close working relationships with Information Technology Services, the Registrar's Office, Financial Services, Student Accounts, the Graduate Budget Office, faculty program directors, and other administrators on campus who utilize the Graduate Admission systems
• Build and maintain annual admission cycle calendar, including application deadlines and decision release dates.
• Manage application process for all Clark Ph.D. programs; maintain frequent contact with Ph.D. program directors, coordinate all admission decision releases, and communicate any issues to Director of Admission
• Build and maintain training and development documents for all staff roles
• Maintain and add to Grad Admission knowledge repository in Microsoft Sharepoint
• Provide training as requested on new and existing Slate CRM features to consistently bring staff to an equal level of system proficiency
• Provide assistance as needed to graduate operations team during busy periods of application activity (typically January-April)

Requirements:

Required: 

• Bachelor's Degree from a regional accredited college or university or appropriate combination of education and work experience
• 8+ years work experience
• Prior experience in graduate admission
• Advanced user skillsets within Technolutions Slate, Ellucian Banner, and Office 365
• Must be a self-starter with the ability to work with limited guidance.
• Excellent written and oral communication skills.
• Ability to multi-task, prioritize, and follow-up in a timely manner
• Willingness to work evenings and weekends as needed.
• Ability to make ethical decisions within a complex, dense staffing structure
• Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus

Preferred

• Previous supervisory experience within a small to medium team size
• Basic knowledge of SQL

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Additional Information:

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

HR to select: A successful background check is required upon acceptance.

Apply Online