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Operations Specialist, Student

Employer
Lee College
Location
Texas, United States
Salary
Salary Not specified
Posted Date
May 19, 2022

View more

Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Administrative
Employment Type
Full Time
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Operations Specialist, Student & Data Information

Posting Number: 0001180

PS Position#: 00001123

Position Status: Full-Time

Salary: Starting salary range of $34,632 - $38,963 is based on the Lee College Classified Staff Support Salary Scale, B22. Initial salary offer is commensurate with education and related work experience.

Department: Business Operations

Job Summary/Basic Function:
Under the direction of the Business Operations Director, this position will maintain course file compliance, and provide customer service-related functions. This person will have knowledge of Lee College and of the Center's programs and will answer the questions that customers may ask, as well as provide relevant program information to Center personnel and know where to obtain information. First point of contact for students requiring additional program information, answering questions, and providing guidance on course selection options. Assist with coverage of the Center's Live Support Chat.

Duties and responsibilities include, but are not limited to:
  • Provide professional and high-quality customer service by answering phones and responding to the Center's information requests for class and/or program information.
  • Follow-up with students to ensure inquiries for information have been completed.
  • Maintain current knowledge of the Center's courses and programs; Advise students on requirements to complete courses and programs.
  • Review and analyze program-related suggestions to the Director of Business Operations/Program Managers based on student feedback, evaluation survey reports, phone contact, or other community requests.
  • Maintain the CWCD Student Evaluation Database that includes distribution/collection, data entry, and report generation.
  • Prepare and maintain course files for SACS and THECB, and confirm Center files are in compliance.
  • Input student grades in registration software; after course completion, disseminate packet contents to the appropriate person and/or location.
  • Assist Program Managers with research for new program/class development.
  • Review students' background check reports and testing scores to verify program eligibility, discuss results with students, and work with student/Program Managers on students not meeting program criteria.
  • Collect, review, and distribute Class Proposal Forms submitted online by potential instructors.
  • Assist Director of Business Operations with special projects, meeting preparation/material development, and presentations - primarily for staff meetings, departmental meetings, or other special projects.
  • Update CWCD student contact information (including address, phone, etc.) in registration software and collaborate with Admissions Office if credit student.
  • Serve as point of contact to respond to CWCD general email and other email inquiries.
  • Train new employees and student assistants on the Student Manager Registration system, reports, etc.
  • Monitor enrollment and prepare CWCD Weekly/Monthly/Semester Enrollment Status Report.




Additional duties and responsibilities may include, but are not limited to:
  • Schedule and maintain CWCD Course Classroom Schedule; collaborate with college designee in obtaining classrooms on campus.
  • Input all CWCD work orders to Physical Plant, IT, and Marketing and Public Relations; follow up on status.
  • Assist with coverage of the Center's online Live Support Chat.
  • Assist with the balance daily deposit reports/daily cash drawer deposits/purchase request entry/payroll.
  • Assist in answering the main phone line and assist with registration (payments, daily deposits);
  • Assist in communicating to students regarding refunds/class cancellations, etc.
  • Stay current on student services information.
  • Stay current and maintain proficiency in technology office applications skills and customer service-related duties.
  • Operate various office equipment.
  • Service as a backup for members of the Operations Specialist team.
  • Assist with internal and external events where W&CD is represented.
  • Perform other duties as assigned.

Excellent college benefits accrue with this full-time position. This is a security-sensitive position.

Lee College does not discriminate on the basis of gender, disability, race, color, age, religion, national origin, or veteran status.

Minimum Qualifications:
  • High School Diploma or equivalent (G.E.D.)
  • One (1) year of related work experience
  • Excellent computer skills, including knowledge of the internet and Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook)
  • Excellent organization, interpersonal, communication, and phone skills
  • Must be able to work independently
  • Detail-oriented with a strong ability to multitask and meet critical deadlines
  • Excellent problem-solving skills
  • Demonstrated knowledge of business systems basics
  • Friendly, courteous, and service-oriented
  • Act with discretion and maintain confidentiality
  • Potential travel one (1) to two (2) times a year within the Lee College service area
  • Must be available to work evenings and weekends as needed


Preferred Qualifications:


Campus/Location: Main Campus - Baytown, TX

If other, provide location:

Close Date:

Open Until Filled: Yes

Special Instructions to Applicants:
This position requires applicants to attach the following documents: resume, cover letter, and copies of transcripts for all completed college work. (Official transcripts required upon employment.)

In addition, applicants must include a minimum of three (3) professional references on the online application.

Please do not mail, email, fax, or deliver any documents outside of the electronic application process.

To apply, visit https://jobs.lee.edu/postings/7290

Lee College is an Equal Opportunity/Affirmative Action Employer, which encourages applications from qualified females, minority groups, veterans, and disabled individuals. It is the policy of Lee College to fully comply with the equal opportunity provisions of all applicable regulations and not to discriminate against any employee or applicant for employment because of gender, disability, race, color, age, religion, national origin, or veteran status in areas such as recruitment, selections, training, promotion, demotion, layoffs, terminations, rates of pay, or any other forms of compensation or benefits. jeid-5d3a03d43aef0c44a661df3fe07b854e
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