Get to Know American University
At American University we value open and honest inquiry, servant
leadership, and the affirmation of the human dignity of all. We
envision a thriving AU community where individuals of all
identities and experiences are understood, appreciated, and fully
included, and where equitable treatment, opportunities, and
Our diverse community of students, faculty, and staff represent
every state and more than 150 countries. Our internationally
recognized faculty are today's thought leaders in the areas of
public policy, law, the arts, communications, international
development, and more. Our staff are innovative, service-oriented,
and dedicated to moving the university towards achieving its
strategic goals. We are committed to an excellent experience for
all of our students, faculty and staff and share a passion for
creating change through our knowledge and our work.
Learn more about American University by clicking here .
About the Department/Unit
The Office of the Dean of Students supports student learning
through programs and services that promote growth and development,
communicate the values and standards of the AU community, and
advocate for students' needs.
The Assistant to the Dean of Students provides administrative
support for the Office of the Dean of Students (DOS) and Student
Conduct and Conflict Resolution Services (SCCRS). The Assistant
responds to inquiries from faculty, staff, students, and family
members who bring questions, concerns, or issues to these
departments. The Assistant to the Dean is the first point of
contact for many of the students, faculty, staff, parents, and
others who reach out to the office for support, often triaging
highly sensitive and/or confidential matters including student
crises, student conduct cases or other student issues. The
Assistant provides general office support to team members in a
variety of ways supporting the general mission of the
- Problem Resolution/Front-Line Response
Triage concerns that come to the attention of the Office of the
Dean of Students and Student Conduct and Conflict Resolution
Services using established protocols; respond appropriately to
students/parents in crisis through immediate response and
appropriate referral. Respond to parents and students to address
routine student issues through to resolution.
- Office Management
Respond to and/or direct email, phone, website, social media, and
visitor inquiries to proper personnel. Manage logistics for
meetings and events including scheduling of Office’s conference
- Administrative Support for the Office of the Dean of
Represent the Dean’s Office to internal and external
constituencies; assist in the scheduling of meetings for office
staff, as needed. Create Care Reports for students with significant
behavioral, mental health and/or personal concerns; upload
documents, letters, and notes for Care Reports, such as early
warning notifications and AUPD reportsas requested.
Maintain office website, email account, telephone, 4-Winds service
and social media accounts. Maintain presence of office waiting area
including adequate supply of educational and informational
Position Type/Expected Hours of Work
- Hybrid work schedule when appropriate and able.
Required Education and Experience
- Full Time - 12-month, 35 hours per week, Monday – Friday,
- Coordinator/Analyst A
Preferred Education and Experience
- High school diploma or equivalent
- 1-3 years of relevant experience of progressively responsible
administrative experience required.
- High standards of integrity and professional ethics. Ability to
set and maintain personal and professional boundaries. Ability to
handle sensitive and/or highly charged student matters with strict
attention to confidentiality.
- Ability to communicate effectively with associate deans,
advisors, Campus Life staff, faculty, and parents to provide
- Desire and appreciation for work in a diverse, fast-paced
- Ability to maintain a calm demeanor in stressful
- Demonstrated computer proficiency (word processing,
spreadsheet, and database systems).
- Excellent attention to detail; organizational, p r i or iti za
ti o n, time m anage m e nt, a nd d e ci s i on-mak in g sk ill
- Excellent verbal and written communication skills.
Additional Eligibility Qualifications
- Associate's degree or equivalent
- 3-5 years of relevant experience
- Prior university experience working with highly sensitive
and/or complex student issues such as conduct or executive level
- M u s t be a ble to work s ucc ess full y with minimal
supervision w hil e contributin g to a t ea m e n v i ro nm e nt
- Hiring offers for this position are contingent on successful
completion of a background check.
- To ensure the health and safety of our community AU requires
COVID-19 vaccinations for faculty and staff. Click here to learn
more about our health and safety directive .
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
AU offers a competitive benefits package including a 200% matching
retirement plan, tuition benefits for full-time staff and their
families, several leadership development certificates, and has been
recognized by the American Heart Association as a fit-friendly
worksite.Click here to learn about American University's unique
benefit options .
Current American University Employees
If you are a current employee at American University, please log
intoAsuccessfulU through themyAU portal . Once in AsuccessfulU,
please select the Careers tile which will take you to our internal
For more information or assistance with the American University
careers site, email firstname.lastname@example.org .
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
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