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Assistant to the Dean of Students (7790)

American University
District of Columbia, United States
Salary Not Specified
Posted Date
May 19, 2022

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Affirmative Action & Equal Opportunity, Student Affairs, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.

Learn more about American University by clicking here .

About the Department/Unit

The Office of the Dean of Students supports student learning through programs and services that promote growth and development, communicate the values and standards of the AU community, and advocate for students' needs.


The Assistant to the Dean of Students provides administrative support for the Office of the Dean of Students (DOS) and Student Conduct and Conflict Resolution Services (SCCRS). The Assistant responds to inquiries from faculty, staff, students, and family members who bring questions, concerns, or issues to these departments. The Assistant to the Dean is the first point of contact for many of the students, faculty, staff, parents, and others who reach out to the office for support, often triaging highly sensitive and/or confidential matters including student crises, student conduct cases or other student issues. The Assistant provides general office support to team members in a variety of ways supporting the general mission of the departments.

Essential Functions
  1. Problem Resolution/Front-Line Response
    Triage concerns that come to the attention of the Office of the Dean of Students and Student Conduct and Conflict Resolution Services using established protocols; respond appropriately to students/parents in crisis through immediate response and appropriate referral. Respond to parents and students to address routine student issues through to resolution.
  2. Office Management
    Respond to and/or direct email, phone, website, social media, and visitor inquiries to proper personnel. Manage logistics for meetings and events including scheduling of Office’s conference room/s.
  3. Administrative Support for the Office of the Dean of Students
    Represent the Dean’s Office to internal and external constituencies; assist in the scheduling of meetings for office staff, as needed. Create Care Reports for students with significant behavioral, mental health and/or personal concerns; upload documents, letters, and notes for Care Reports, such as early warning notifications and AUPD reportsas requested.
  4. Communications/Other
    Maintain office website, email account, telephone, 4-Winds service and social media accounts. Maintain presence of office waiting area including adequate supply of educational and informational materials.

Work Environment
  • Hybrid work schedule when appropriate and able.
Position Type/Expected Hours of Work
  • Full Time - 12-month, 35 hours per week, Monday – Friday, 9am-5pm.
  • Coordinator/Analyst A
  • Non-Exempt
Required Education and Experience
  • High school diploma or equivalent
  • 1-3 years of relevant experience of progressively responsible administrative experience required.
  • High standards of integrity and professional ethics. Ability to set and maintain personal and professional boundaries. Ability to handle sensitive and/or highly charged student matters with strict attention to confidentiality.
  • Ability to communicate effectively with associate deans, advisors, Campus Life staff, faculty, and parents to provide excellent follow-through.
  • Desire and appreciation for work in a diverse, fast-paced office environment.
  • Ability to maintain a calm demeanor in stressful situations.
  • Demonstrated computer proficiency (word processing, spreadsheet, and database systems).
  • Excellent attention to detail; organizational, p r i or iti za ti o n, time m anage m e nt, a nd d e ci s i on-mak in g sk ill s.
  • Excellent verbal and written communication skills.
Preferred Education and Experience
  • Associate's degree or equivalent
  • 3-5 years of relevant experience
  • Prior university experience working with highly sensitive and/or complex student issues such as conduct or executive level functions preferred
Additional Eligibility Qualifications
  • M u s t be a ble to work s ucc ess full y with minimal supervision w hil e contributin g to a t ea m e n v i ro nm e nt .
  • Hiring offers for this position are contingent on successful completion of a background check.
  • To ensure the health and safety of our community AU requires COVID-19 vaccinations for faculty and staff. Click here to learn more about our health and safety directive .
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.Click here to learn about American University's unique benefit options .

Current American University Employees

If you are a current employee at American University, please log intoAsuccessfulU through themyAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us

For more information or assistance with the American University careers site, email .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

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