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Regional Director, Financial Aid Campus Operations/Outreach

Austin Community College
Texas, United States
Salary Not Specified
Posted Date
May 19, 2022

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Position Type
Administrative, Student Affairs, Financial Aid, Other Student Affairs
Employment Type
Full Time
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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC
Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Regional Director, Financial Aid Campus Operations/Outreach

Job Description Summary:

The North and South Regional Director, Financial Aid Campus Operations and Outreach will develop the skills of Financial Aid and Veterans Affairs staff while overseeing and contributing to the customer service outcomes at the campuses within their region.

Job Description:

Description of Duties and Tasks

1) Assist the Executive Director of Student Assistance and Veterans Affairs in overseeing the daily operations of ACC financial aid offices within their region.
2) Maintains compliance for the work-study program in their region.
3) Manages FA supervisors and VA manager within the region, and administers employee progressive discipline according to ACC policies.
4) Audits Professional Judgement, Verification, Unusual Enrollment appeals, and Selective Service intake practices.
5) Ensures atmosphere in which the mission and vision of the institution are evident to all students and employees.
6) Collaborates with student services leadership to provide guidance in developing financial aid strategies for Guided Pathways.
7) Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.
8) Provides guidance for assigned region to maintain compliance with regulations and requirements of ACC's accrediting body, Department of Education (ED), federal and local agencies.
9) Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner. Demonstrates an understanding of diversity, and values differences.
10) Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student population, withdrawal data, new start data, accounts receivable data, financial data and student satisfaction.
11) Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.


* Regulations governing federal, state and institutional financial assistance and VA programs.
* Student financial assistance and VA policies and protocol.
* Federal, state, and institutional financial assistance reporting requirements.
* Distribution and utilization processes in relation to student aid funds.
* Basic statistics and accounting principles.
* Supervisory principles, practices, and methods.


* Ability to make decisions based on thorough analysis of issues and sound judgement.
* Strong interpersonal skills, tact, discretion, and ability to effectively communicate with a wide range of individuals and constituents in a diverse, multicultural college community.
* Effective leadership, team building skills, and strong customer orientation when working with diverse students, faculty, administration, community and business leaders.
* Effective organizational and planning skills, and ability to meet deadlines.
* Ability to maintain the confidentiality of student information and related materials.

Technology Skills

* Use a variety of spreadsheet, word processing, database, and presentation software.
* Use query and control languages, web technology, client-server technology, data extraction and reporting, troubleshooting enterprise software applications, testing new program releases and patches, and integrating data from external source, such as the Dept. of Education.

Required Work Experience

* Three years related work experience including one year supervisory experience. Education cannot be substituted for supervisory experience.

* Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Required Education
* Bachelor's degree

Preferred Education
* Master's degree

Special Requirements
* Must not be on default of any federal/state student loans.

Physical Requirements
* Work is performed in a standard office or similar environment.
* Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
* Occasional lifting of objects up to 10 pounds.


* Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

Salary Range

$52,717 - $75,311

Number of Openings:


Job Posting Close Date:

June 3, 2022

ACC Benefits Overview

Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

EEO Statement

The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories.

Clery Act

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

If you are a current Austin Community College employee, please click this link to apply through your Workday account .
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