Admission Counselor

Purpose:

The Admission Counselor is responsible for various individual and team activities related to the recruitment of undergraduate students to achieve University enrollment and net revenue goals. This includes meeting with students, families, and other constituents to provide them with general information about the University and the requirements for admission. This position provides administrative oversight of the admission funnel and uses discretion and independent judgment regarding making admission decisions.

Duties:

• Building relationships to effectively recruit students through the inquiry and application funnels
• Conduct admission interviews
• Conduct phone calls
• Utilizing paper and electronic communications
• Embrace the utilization of technological resources, including social media
• Review applicants
• Make admission decisions
• Make scholarship recommendations
• Develop and manage a recruiting territory
• Communicate and build relationships with prospective students, guidance counselors, and other personnel related to the assigned territory
• Extensive travel is required in the Fall and Spring of each year
• Organization of Campus visits, group visits, open house programs, and related campus activities for prospective students, parents, and guidance counselors
• Research and implement recruitment opportunities both on and off-campus
• Represent the University at various events and speaking engagements
• Work collaboratively with academic departments and support services in order to plan and recruit at on and off-campus events, including open houses and information sessions.
• Serve on committees within the Mount and externally when applicable
• Other duties as assigned

Primary Contacts:

Dean of Admission, Admission staff, prospective students and families, academic department chairpersons, Conlan Center staff, Student Affairs staff, Athletic Director and coaches, Project EXCEL staff, and other members of the University community

Supervision Received:

Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Dean of Admission.

Qualifications

Education:

Bachelors degree required

Experience:

Requires over one year up to and including two years of related experience

A demonstrated ability and commitment to diversity, equity, and inclusion.

Specialized Training:

Proficient in the use of Microsoft Office software; web page editor; new media technologies including social media, CARS, and SLATE, and valid drivers license with availability to travel. Adaptability to changing software systems. Ability to articulate and promote the value of an undergraduate liberal arts education; demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity; demonstrate strong written, telephone, and electronic (email and internet) communication skills; communicate information clearly and concisely and listen well to others.

Work Environment, Physical Demands:

Extensive travel required as well as intensive use of the telephone to develop relationships with prospective students; standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; high-level customer contact; strict confidentiality; detailed work

Skills, Attributes

Customer Service:

• Exhibit a "prospective student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and prospective students needs and expectations; anticipate and identify students and families needs
• Demonstrate the ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Demonstrate high energy, enthusiastic approach to duties, and a commitment to liberal arts education

Teamwork:

• Collaborate well with others and help make Admission staff a cohesive group
• Communicate, cooperate, and collaborate well with others to achieve common office, division or University goals
• Willingly assists in various responsibilities as appropriate within the Admission Office and other areas of the University as appropriate during high service demand times
• Demonstrate the ability to work evening and weekend hours

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with prospective students, co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills
• Communicate information clearly and concisely and listen well to others

Accuracy:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions
• Ensure the accuracy of the information that is provided to others

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion
• Adapt willingly and quickly to changing priorities, responsibilities, and functions within the department and/or position

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Multiple service hours; standing or sitting in one position for long periods; walking for extended periods of time; computer data input; multiple concurrent tasks with service interruptions; high-level customer contact; strict confidentiality; detailed work.

To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer