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Process Specialist

Embry-Riddle Aeronautical University
Florida, United States
Salary Not Specified
Posted Date
May 19, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid
Employment Type
Full Time
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Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

The Student Financial Services team at our Daytona Beach Campus is currently recruiting for a Process Specialist. The Process Specialist is responsible for analyzing and auditing of student and organizational accounts. The incumbent requires an in-depth knowledge of the billing process including contracts in Campus Solutions. To ensure this incumbent has a full understanding of a student’s life cycle they must have extensive knowledge and understanding of the registration process, Financial Aid awarding guidelines, the Payment Policy and cancellation process. They must also know VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors. This knowledge is used for processing and analyzing the sponsored billing module through Campus Solutions queries.

This incumbent requires in-depth knowledge of the Workflow module in the Oracle system. This person must be detail-orientated with the skillset to recognize anomalies in third party sponsor billing, third party payments and other invoice related processes.

It is required that this person must have the understanding and knowledge of State and Federal Regulations, as well as University policy and procedures. The Process Specialist will provide customer service to staff, faculty and third-party sponsors. Must have a broad understanding of the Residential and Worldwide accounts and provide efficiencies in all process that the Student Financial Services Department handles.

The Process Specialist will handle a wide variety of tasks for both the Worldwide and Residential areas, including but not limited to the Departmental (MAC & PhD) and Employee Waivers, Financial Aid Posting, Indexing documents, Florida Prepaid billing, Collections, Summer abroad, Flight Programs, Western Union and various reports.

Proficiencies will be expected in Campus Solutions, Touchnet, Oracle Imaging and workflow and Microsoft applications.

Responsibilities include but are not limited to the following:
  • Process and evaluate all employee tuition waivers
  • Process and evaluate all Masters Assistantship and PhD Contracts/Waivers.
  • Service employee accounts with balances
  • Back up other Process Specialists
  • Process Financial Aid posting after daily aid has dispersed
  • Indexing of documents and student files
  • Handle mass apply and removal of various holds on accounts
  • Monitor, post, audit and adjust summer abroad
  • Monitor, post, audit and adjust summer flight camps
  • Monitor, post, audit and adjust exchange students
  • Invoice and collect on summer Florida prepaid invoices
  • Daytona Beach graduation evaluation to check for balances due
  • Monitor and pull various service indicator reports
  • Bachelor’s degree preferred, Associates’ degree is required
  • At least one year of experience working in a customer service role with a focus on billing, accounts receivab or financial account management
  • Strong computer skills required with above average experience using various Microsoft Office programs; experience using Campus Solutions or TouchNet is preferred
  • Strong ability to multi-task and manage competing priorities
  • Ability to troubleshoot discrepancies and create systematic solutions
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