Outreach Center Assistant
- Employer
- North Idaho College
- Location
- Idaho, United States
- Salary
- Salary Not Specified
- Date posted
- May 19, 2022
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Work Site Location: Workforce Training Center
Work Schedule: Full-time, Mon - Thurs 8am - 5pm, Fri 7am-2:30pm
Excellent benefits, including retirement
15 vacation days per year
12 sick days per year
14 paid holidays
Pay Grade: C5 To see full Classified/hourly Pay Grade Salary Structures click here
Job Summary:
The purpose of this position is to provide direct support to students, instructors, staff and visitors at North Idaho College’s Workforce Training Center. This position provides customer service related to classroom materials, enrollment, testing, computer lab, and classroom use. This individual assists the Operations Manager by orchestrating and completing class logistics, maintaining center calendars, and providing guidance and assistance to other members of the class logistics team. The position also acts as a liaison between coordinators and instructors and students
Job Duties:
This list includes, but is not limited to the following:
- Assists with classroom logistical process from student onboarding through closing processes by utilizing various software or cloud platforms (e.g. Lumens, Excel, Canvas).
- Assists with creation, processing and monitoring of course origination documents; performs audits on course files for accuracy.
- Assists with data entry of class schedules in various systems. Identifies potential conflicts in that schedule,
- Provides information and referrals regarding NIC services and programs.
- Supports testing center’s logistics and proctoring.
- Maintains secure test proctoring files and facilitates exams according to standard protocol.
- Maintains records, creates class binders and generates reports as requested.
- Facilitates student events and other activities as directed.
- Collects and submits class data to Operations Manager. .
- Works flexible hours including evenings and occasional Saturdays.
- Provides training and general support for users of MyNIC, Canvas, Lumens, and associated student information systems.
- Assists with Zoom and other classroom technology and supports distance instructors.
- Maintains a positive, helpful, constructive attitude and work relationship with supervisor, college staff, students, and the community.
- Primarily supports classroom logistics from student onboarding to closing processes by utilizing many different tools including but not limited to Lumens, paper and digital class files and various computer programs including Microsoft Excel.
- Plans, organizes and executes packet making processes
- Meets multiple deadlines
- Delivers and picks up course catalogs to and from local businesses
- Proctors exams when appropriate
- Performs other duties as assigned.
Education and Experience : High school diploma or GED, plus a minimum of one-year, full-time equivalent customer service or office lead experience and/or training; or equivalent combination of education and experience.
Licenses and Certifications
Must possess a valid driver’s license.
Knowledge, Skills, and Abilities:
- Strong customer service skills, including proper telephone etiquette and conflict management
- Strong teamwork skills and ability to work with others to attain a shared goal
- Strong project management skills
- Good writing and small group presentation skills
- Ability to use Microsoft Office applications at a proficient level
- Basic knowledge of instructional and PC technology
- Ability to troubleshoot problems with office equipment
- Ability to effectively instruct others on office equipment and office operations
- Ability to work independently and to lead others
- Ability to type and operate standard office equipment including phone, copier
All application materials including resume and cover letter must be uploaded and the application completed prior to the close date
Advertised: May 18, 2022 Pacific Daylight Time
Applications close: June 10, 2022 11:55 PM Pacific Daylight Time
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