Director of Student Care Center

Salary for Announcement

The salary range for this position is $64,500 – $86,050. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Posting Details

Posting Number

A02143

Position Title

Director of Student Care Center

Position Number

E01061

Pay Grade

19

Employee Category

Administrators

Department

Student Care Center

EClass Code

Full Time Professional Staff

Position Summary

As a part of Student Engagement and Wellness at Metropolitan State University of Denver, the Student Care Center provides non-clinical case management, generalized support and referrals for students in crisis, manages the CARE Team (Case Management), manages the Roadrunner Food Pantry, oversees the Student Emergency Fund, coordinates the Epic Scholars Program, and assists students in pursuing resources to address unmet basic needs through public benefit support and other means.

The Director of the Student Care Center plays a leadership role within the SEW leadership team and provides supervision of the staff of the Student Care Center. The Director is a visionary and creative leader who designs and develops strategies to enhance networks for student support within the University and campus community, as well as within the broader Denver-metro community. The Director is engaged in policy and advocacy work to further the Center’s initiatives and to support University-level strategy related to student success. Centering equity and justice in their work, the Director critically evaluates existing structures and systems and evolves the University and Center activities to support more equitable student outcomes.

The Director is the leader in case management efforts at the University, which support a diverse group of students who experience various complex challenges that may interfere with their academic pursuits. The Director actively collaborates and consults with faculty, academic and student affairs administrators, advisors, health care providers on campus and in the community, law enforcement, parents, and other colleagues across the institution to develop action plans related to student and community wellbeing, persistence, and safety. The Director plays a leadership role in University initiatives designed to connect students with applicable community resources and agencies, such as public benefits assistance and strategic community referrals.

The Director co-chairs the CARE Team and assists the conduct administrators with students who may pose a threat to the health and safety of themselves, others, or place. The position leads efforts in the areas of assessment and implementation of relevant projects.

Please note: This position is non-clinical but conducts assessment for immediate mental health and crisis intervention needs (i.e.: suicidality).

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. We are a designated Hispanic Serving Institution located in downtown Denver. Our student population consists of nearly 50% first generation students and over 45% students of color.

Within the Division of Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success.

Metropolitan State University of Denver is an equal opportunity employer.
IND208

Duties/Responsibilities

70% – Student Care Center Leadership

• Sets strategic vision and manages the Student Care Center. Establishes and executes strategic plans and initiatives.
• Actively works to develop rapport across the institution with faculty, staff, and students to increase visibility of the Student Care Center and the efficacy of its programs. Leads programs and initiatives designed to intervene when students need support for complex issues. Serves as a point of contact for faculty and staff to triage high need student concerns and to refer students into case management services.
• Carries out special projects that are designed to enhance student safety and wellbeing.
• Assigns and supervises case assignments to Student Care Center staff.
• Identifies relevant opportunities for University service and support of students with complex needs. Makes recommendations for enhancements and/or modifications of existing services, processes, and policies that could benefit students receiving case management support.
• Supervise and support the Associate Director in leadership of innovative programs that address students’ basic needs and facilitate student application and receipt of public benefits ( SNAP, CCAP, WIC, Medicaid, cash assistance, housing, and related). Works with students, colleagues, and external partners on development of applicable processes to support University involvement in assisting students in meeting their basic needs so that they can be successful at the University.
• Responsible for oversight of the University’s emergency fund(s) for students experiencing particularly challenging life circumstances. Supervises staff and ensures that the management of the fund is compliant with fiscal policies and protocols and that it is appropriately allocated to meet stated fund goals. Works with University Advancement to cultivate new donors and explore additional funding opportunities for the emergency fund(s).
• Supervises and supports staff in donor and community partner engagement activities which are relevant for Student Care Center programmatic offerings.
• Seeks out and writes for applicable grants to support Center’s programmatic goal(s).
• Oversees applicable contracts/associated relationships with state and/or city agencies that support Care Center programs/services.
• Develops and maintains relationships with community and campus entities to foster relationships that may be of value to MSU Denver students.
• Supervises a team of professional staff.
• Manages the Student Care Center’s operating budget.

5% – Case Management

• Autonomously manages caseload of students with complex needs, as identified through CARE referrals, conduct reports, or otherwise. Makes independent decisions, exercising sound professional judgment, in responding to student crises and/or in developing student case management plans. Implements non-clinical interventions to provide care, support and resources for students who have challenges with their health/wellness, academics, behavior, safety or their general welfare.

20% – Co-Chairs the CARE Team

• Co-chairs the CARE Team (convenes group if immediate action is warranted, facilitating meetings, preparing agendas, and documenting team input for each case).
• Manages CARE Team protocols, trainings, and all communication/outreach efforts. Disseminates relevant information to CARE Team members.
• Continuously researches national best practices and legislative changes to stay relevant and remain in compliance with applicable law and policy.
• Liaises with health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to establish and support student action plans. Responds to critical incidents on campus as needed.
• In coordination with the Health and/or Counseling Centers, provides post-hospitalization support to students returning from a mental/behavioral health setting and transitioning back to the University environment. Assesses for immediate mental health and crisis intervention needs (ie: suicidality).
• Conducts assessment process for CARE team. Subsequently shares results with CARE team.

5% ­– Other Duties as Assigned.

Required Qualifications

• Bachelor’s degree
• Experience supervising team(s) of professional staff
• Significant experience leading collaborative projects with different agencies/service providers relevant to the Student Care Center’s functions
• Experience with program development relevant to the Student Care Center’s functions
• Minimum of three years of professional experience working with case management, counseling or otherwise coordinating individual services for students and/or clients
• Demonstrated experience promoting diversity and inclusion
• Experience working in compliance with FERPA, HIPPA, or otherwise managing confidential information.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.

Preferred Qualifications

• Completed Master’s degree from a regionally accredited institution in social work, psychology, student affairs, education, or a related field
• Experience supervising/leading professional case management staff
• Four years or more of full-time experience working in higher education in a relevant functional area.
• Knowledge of student development theories and current persistence best practices.
• Demonstrated experience impacting equity and social justice outcomes
• Successful grant writing experience
• Five years or more of supervising professional staff
• Experience serving on a behavioral intervention team and/or experience administering and/or responding to threat/violence risk assessments
• Bilingual in Spanish preferred

Work Hours

M-F 8:00 a.m. -5:00 p.m.

Posting date

05/18/2022

Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

06/01/2022

Special Instructions to Applicants

Please see Special Instructions for more details.

IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Carlos Alcala

Talent Team Representative E-mail

calcala1@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

MSU Denver is committed to creating and fostering a work environment and culture of belonging; we are proud of the work our employee affinity groups contribute to our culture. For more information on our employee affinity groups please visit this link .