Account Clerk
- Employer
- Columbus State Community College
- Location
- Ohio, United States
- Salary
- Salary Not Specified
- Date posted
- May 18, 2022
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Requisition ID: req3645
Job Title: Account Clerk
Department: Cashiers & Student Accounting
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Compensation Range: 15.00 - 15.00
Schedule: In-Person: 8 am – 1 pm Monday – Friday, up to 29 hours a week.
Job Description:
POSITION SUMMARY
The Account Clerk is a student-facing position, which receives payment for tuition from students, via mail or through Vouchers. This position assists students with questions concerning their accounts, performs account research, and assists with balance inquiries. This role also assists internal customers with deposits and disburses checks to students and employees. This position has extensive cash-handling responsibilities.
ESSENTIAL FUNCTIONS OF THE JOB
Customer Service
Operates cashier window by receiving cash, check or credit card payments for tuition payments or departmental deposits. Balances the cash drawer at the close of the shift by counting and reconciling money and other receipts.
Maintains student records, adding account notations and scanning documents. Receives and processes tuition payments. Completes and maintains required documentation including balance sheets, payment arrangements, and stop payments. Issues Pre-Paid Visa cards for department use. Responds to student questions about account balances, collection processes, and transaction activity on their student account in-person and by CHAT and phones using Call Center.
Orientation Program Design & Facilitation
Handles returned correspondences and distributes them appropriately. Opens and routes mail to appropriate personnel and logs return mail to student accounts. Distributes refund checks, paychecks, employee reimbursement checks, and other documents. Scans balancing information, student vouchers, and student backup documentation. Assists Accountants with a variety of tasks and projects, as directed.
Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
Attends all required department meetings and training.
CORE COMPETENCIES
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Communication, Positive Approach, Quality Orientation, Adaptability, and Continuous Improvement
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: business-related software, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint); standard office procedures and practices; business English word usage, spelling, sentence structure, and punctuation; business and legal formats; FERPA; accounting programs and software; business mathematics.
Skill in: excellent verbal and written communication; customer service; working with detailed data; statistical data entry; application of job software; handling cash accurately.
Ability to: Understand and follow general instructions; develop and maintain effective working relationships with associates, vendors, students, telephone users, and the general public; maintain confidential and sensitive information; use good judgment; research and analyze financial issues; perform tasks and prioritize multiple projects; accurately post information to records; answer routine questions by gathering, interpreting, and analyzing data; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; maintain accurate and complete work records.
PHYSICAL REQUIREMENTS
While performing duties of this job, the employee frequently sits at a desk, and regularly stands and walks. Frequently talks and hears on the telephone and in-person with office visitors. Frequently exhibits close vision requirements when working on the computer equipment. Frequently uses hands to handle and feel, exhibits digital dexterity when performing production typing, word processing, and other computer applications. The employee occasionally lifts up to 10 pounds.
MINIMUM QUALIFICATIONS
High School Diploma or GED and one (1) year of cashier or customer service experience. Excellent verbal and written communication skills preferred
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
*An appropriate combination of education, training, coursework, and experience may qualify a candidate.
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