Enrollment Specialist I

Enrollment Specialist I
Department: Enrollment Service Center
Location: Columbia, MO
Type: Staff, Full-time
Salary range starts at: $15.87 per hour
Hours:9 AM – 6 PM or 10 AM – 7 PM

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:
The Enrollment Services Center (ESC) is a one-stop shop which provides support to students through their enrollment process including but not limited to assistance in admissions, financial aid, billing, and registration. ESC is one of the initial points of contact for a student with questions at Columbia College. The Enrollment Service Center Specialist I will provide excellent customer service through all forms of communication and counsel students through processes related to their enrollment through graduation.

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Enrollment Service Center Department.
• Respond to in-person, phone, and email inquiries in an effective, timely, and customer-focused manner, providing accurate information and appropriate referrals to other offices/staff as needed.
• Understand the interaction of potential barriers for enrollment and how to help a student navigate those barriers. This includes financial aid regulations, institutional policies, individual student concerns, etc. Put to use various tools in a professional toolbox to provide enrollment support.
• Focus on relationship building and proactive outreach to enhance the student enrollment experience.
• Assists in student support activities, registration events, and college activities.
• Display respect and civility to all constituencies in all communications.
• Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
• Fulfill additional responsibilities as assigned.

Minimum Qualifications:

• Associate’s degree
• One to two years’ experience in customer service area.

Preferred Qualifications:

• Bachelor’s degree
• Ellucian Colleague experience; Microsoft Office Suite; Target X experience
• One to three years’ experience in higher education environment.

Special Requirements:

• Evening and/or weekend hours may be required.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Benefits Summary

Columbia College values its employees and is committed to offering benefits designed to help enhance their health and well-being. Columbia College views the benefits offered to its workforce as an important component of the overall compensation package made available by the College. We strive to offer our employees comprehensive and affordable benefits that make Columbia College an even more attractive place to work.

The College offers generous benefits to eligible employees that include:

• Health, Dental, and Vision insurance
• Basic life insurance and AD&D insurance
• A 403(b) Retirement Savings Plan, to which the College will match up to 8% of an employee’s annual compensation that vests at 20% a year after the employee satisfies a one year waiting period, is at least 21 years of age, has worked at least 1,000 hours in a Plan year
• Paid vacation leave
• Paid sick leave
• An Employee Educational Grant program that allows eligible individuals to take undergraduate in-seat classes at Columbia College tuition free, and online undergraduate courses at a 75% tuition reduction
• A Graduate Educational Grant program that allows eligible individuals to take graduate classes in-seat or online at Columbia College, at a 75% tuition reduction
• Participation in Tuition Exchange programs that allows full time employees to send their non-emancipated children to other member institutions with no or significantly reduced tuition charges

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats