Program Coordinator, Client Experience, DISI, Inc.

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html


Job No: 498568
Work Type: Staff
Location: Newark
Categories: Full Time, Program/Project Management


PAY GRADE: 29E

CONTEXT OF THE JOB:

Delaware Innovation Space (DISI) is an established non-profit entrepreneurial support organization for scientific start-ups that was enabled through collaboration and support from the University of Delaware, the State of Delaware and DuPont. The incumbent will have a commitment to superior interactions, service, and follow-up with the organization's diverse external and internal stakeholder groups.

Under the general direction of DISI's Operations and Facilities Director, the Program Coordinator of Client Experience is responsible for the overall Client Experience, both for existing residential clients as well as prospective clients. The Program Coordinator creates and executes an array of marketing, engagement and business support initiatives while serving as first contact and site activity coordinator. Key responsibilities include community building and related events, new client onboarding, business reviews with current residential clients, site guest reception, event planning, site tour coordination, marketing campaigns (including social media and website updates), program development, and stakeholder communication.

The Program Coordinator will be seconded from the University of Delaware to the Delaware Innovation Space and be on the leadership team of the Delaware Innovation Space and will receive day to day and overall strategic guidance from the Operations and Facilities Director of DISI as part of that organization as well as administratively from the Assistant to the Vice President for Research, Scholarship & Innovation for UD specific matters.



MAJOR RESPONSIBILITIES:

• Collaborates with the DISI leadership team to set stakeholder outreach and engagement goals and objectives.
• Coordinates, markets, and facilitates events, including logistics (ie. site security, reservations, catering, collateral, equipment, signage, and hotel and transportation arrangements for guests), ensuring that operations are in accordance with DISI goals and objectives and Experimental Station security protocols.
• Plans and executes evaluation and tracking metrics for outreach projects and initiatives.
• Identifies opportunities to refine, augment, expand and leverage DISI's brand promise and value proposition.
• Manages site guest reception area and collaboration spaces of DISI including coordination of package delivery and guest and visitor access to site and procurement and inventory of supplies for the collaboration areas.
• Engages with key internal and external stakeholders, including tenants, prospects, corporate campus community members, research institute collaborators, investors, suppliers and service providers, collaborators, and site guests.
• Analyzes data and prepares reports on the impact of various business development and marketing programs.
• Administers communications, marketing and public relations projects, events and training, and surveys.
• Creates files and maintains records including but not limited to CRM.
• Assists in planning of advertising, listings and search engine marketing campaigns, and distribution of materials to media partners.
• Manages and administers subscriptions, memberships, and passwords.
• Performs miscellaneous job-related duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in business, marketing or other related field, and three years related experience, or equivalent combination of education and experience.
• Passion for scientific innovation and entrepreneurship.
• Welcoming, collaborative and engaging personality.
• Effective organizational and project management skills.
• Effective interpersonal, written communication, and analytical skills.
• Ability to communicate effectively with diverse and multi-cultural stakeholders.
• Strong affinity for scientists, innovators, and entrepreneurs.
• Ability to maintain confidentiality.
• Ability to work independently and/or as a team member.
• Ability to handle multiple assignments concurrently and re-prioritize.
• Ability to successfully adapt to rapid change.
• Ability to build coalitions.
• Ability to use advanced techniques in Microsoft Office applications, word processing, spreadsheet, database, website content management systems, and presentation software.
• Proficient skills related to electronic communications, including but not limited to: website design, CRM, e-newsletters, email campaigns, blogs, social media, and digital surveys.

SPECIAL REQUIREMENTS:

• Ability to work with a flexible schedule, as the responsibilities of the position will require some travel including participation in several evening and weekend events.

LOCATION NOTE: This position is located at the DuPont Experimental Station - 200 Powder Mill Road, Wilmington, DE

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close:

PI178682220