Salesforce Applications Programmer
Information Tech Services
NAU is a community devoted to student success and sustained by an
unshakable commitment to our shared mission, vision, and values.
We—faculty, staff, and administrators—thrive by combining our
efforts and working side by side to further NAU's culture of
- This position is posted as Salesforce Applications
Programmer, which is a working title. The NAU system
title for this position is Applications
- This position is open to a hybrid remote work arrangement
This position will assist, in conjunction with team members, in the
development of solutions to unique problems across multiple
projects. The team focuses on data integration and software
development migration processes with an emphasis on Salesforce CRM
configuration, Marketing Cloud configuration, and ETL (Extraction,
Transfer, and Load) processes. Projects vary from highly complex,
challenging, and long-term problems to quick scripts/applications
to solve immediate concerns.
The ability to switch between multiple projects is required as this
is a very fast paced and rapidly changing environment. A candidate
for this position will be competent to work on most phases of
applications systems analysis and programming activities but
requires instruction and guidance in other phases. A strong
candidate would also have proven experience demonstrating a
meticulous attention to detail.
System support, development and migration - 40%
- Participates in the design, development, and deployment of
Salesforce and Marketing Cloud applications and objects using
delivered or custom configuration.
- Participates in the configuration and administration of the
Salesforce and Salesforce Marketing cloud websites that provide
university services for students, faculty, and staff.
System troubleshooting - 40%
- Assists ITS staff and the campus community in trouble-shooting
technical issues relating to those programs.
- Applies security access changes and troubleshoots access issues
relating to security.
- Assists in the development and support of ETL tools and
Project development - 15%
- Contributes to technical aspects of complex projects.
- Creates and maintains written procedures, system
specifications, support guidelines, processes, and other necessary
documentation as related to development area.
Other duties as assigned - 5%
- Perform other duties as assigned.
- On-call duties may be required for this position.
- High School degree AND
- 1-2 years of programming or enterprise application system
- Any combination of relevant education and experience may be
substituted for the educational requirement on a year-for-year
- 1-2 years CRM application support experience.
- 1 year experience developing with Apex, VisualForce, Native, C#
- Proficiency in HTML, SQL, and scripting.
- Familiarity with Agile development/User Story development
- Familiarity with ETL processes and applications.
- Experience working in higher education.
Knowledge, Skills, & Abilities
- Knowledge of modern technologies including social, mobile, and
- Knowledge of Salesforce best practices and functionality
- Flexible and able to adapt to change
- Skill in troubleshooting and diagnosing technical issues
- Documentation skills including the use of standard word
processing, spreadsheet, and database tools
- Ability to handle customers effectively, strong human
relations, customer service skills.
- Ability to accurately follow directions while participating in
- Attention to detail in carrying out, reviewing, and reporting
on all aspects of work tasks
- Ability to work with people from a variety of different
culturally diverse backgrounds
- Ability to communicate effectively both in writing and
- Ability to follow a formal project and change management
- Exemplifies sensitivity to cultural diversity issues in order
to communicate and interact effectively while representing
COVID-19 Vaccine Requirement
As of 12/10/21, the Safer Federal Workforce employee vaccination
requirement is currently suspended pending the outcome of a federal
court-issued injunction. This injunction has suspended the recent
executive order issued by President Biden requiring all employees
of federal contractors to receive COVID-19 vaccinations. For
current status of the vaccine requirement and/or questions, please
visit FAQs for Employee Vaccination
This position has been identified as a safety/security sensitive
position. Therefore, per AZ Revised Statute, Northern Arizona
University requires satisfactory results for the following: a
criminal background investigation, employment history
investigation, degree verification (in some cases) and
fingerprinting. If you are applying for a job that requires a CDL,
you will be required to register with the Federal Motor Carrier
Safety Administration Drug & Alcohol Clearinghouse and adhere
to the clearinghouse requirements. Additionally, as an employer in
the state of Arizona, NAU is required to participate in the federal
E-Verify program that assists employers with verifying new
employees' right to work in the United States. Finally, each year
Northern Arizona University releases an Annual Security Report
. The report is a result
of a federal law known as the Clery Act. The report includes Clery
reportable crime statistics for the three most recent completed
calendar years and discloses procedures, practices and programs NAU
uses to keep students and employees safe including how to report
crimes or other emergencies occurring on campus. In addition, the
Fire Safety Report
is combined with the Annual
Security Report for the NAU Flagstaff Mountain Campus as this
campus has on-campus student housing. This report discloses fire
safety policies and procedures related to on-campus student housing
and statistics for fires that occurred in those facilities. If you
would like a free paper copy of the report, please contact the
NAUPD Records Department at (928) 523-8884 or by visiting the
department at 525 E. Pine Knoll Drive in Flagstaff.
Salary range begins at $54,779. Annual salary commensurate with
candidate's qualifications and related experience.
This position is exempt from the overtime provisions of the Fair
Labor Standards Act (FLSA) and therefore will not earn overtime or
compensatory time for additional time worked.
This is a Classified Staff (CLS) position. NAU offers an excellent
benefit package including generous health, dental and vision
insurance; participation in the Arizona State Retirement System;
paid vacation and 10 holidays per year; and tuition reduction for
employees and qualified dependents. More information on benefits at
NAU is available on the Human Resources benefits website
. Classified Staff
employees are in a probationary status for their first six months
at NAU. NAU is a tobacco and smoke-free campus. Employees offered a
position will be eligible for state health plans (including NAU's
BCBS Plan). New employees are eligible for benefits
on the first day of the
pay period following their enrollment, after their employment date.
Employees will have 31 days from their start date to enroll in
benefits. Additionally, new employees will begin participating in
the Arizona State Retirement System, and the long-term disability
coverage that accompanies it, on the first of the pay period
following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity
for professional development. New
employee on-boarding training
includes courses to be completed
within the first 30 days. If your position includes the supervision
of a benefit-eligible employee, we offer the NAU Supervisors
Academy for you to complete within your first 2 years.
NAU will not provide any U.S. immigration support or sponsorship
for this position.
May 30, 2022 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on
this page. You must submit your application by clicking on the
"Submit" button by midnight of the application deadline. If you
need assistance completing your application there are instructions
available on the Human Resources website
or in person in the
Human Resources Department located in Building 91 on the NAU Campus
- on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable
accommodation to participate in the hiring process please contact
the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006
or PO Box 4083, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal
Opportunity/Affirmative Action Institution. Women, minorities,
veterans and individuals with disabilities are encouraged to apply.
NAU is responsive to the needs of dual career couples.
EEO is the Law Poster and Supplements
NAU is an Employer of National Service. AmeriCorps, Peace Corps,
and other National Service alumni are encouraged to apply.
To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606305&PostingSeq=1