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Salesforce Applications Programmer

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
May 18, 2022

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time
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Salesforce Applications Programmer

Location: Information Tech Services
Regular/Temporary: Regular
Job ID: 606305
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Special Information

  • This position is posted as Salesforce Applications Programmer, which is a working title. The NAU system title for this position is Applications Programmer.
  • This position is open to a hybrid remote work arrangement

Job Description

This position will assist, in conjunction with team members, in the development of solutions to unique problems across multiple projects. The team focuses on data integration and software development migration processes with an emphasis on Salesforce CRM configuration, Marketing Cloud configuration, and ETL (Extraction, Transfer, and Load) processes. Projects vary from highly complex, challenging, and long-term problems to quick scripts/applications to solve immediate concerns.

The ability to switch between multiple projects is required as this is a very fast paced and rapidly changing environment. A candidate for this position will be competent to work on most phases of applications systems analysis and programming activities but requires instruction and guidance in other phases. A strong candidate would also have proven experience demonstrating a meticulous attention to detail.

System support, development and migration - 40%
  • Participates in the design, development, and deployment of Salesforce and Marketing Cloud applications and objects using delivered or custom configuration.
  • Participates in the configuration and administration of the Salesforce and Salesforce Marketing cloud websites that provide university services for students, faculty, and staff.

System troubleshooting - 40%
  • Assists ITS staff and the campus community in trouble-shooting technical issues relating to those programs.
  • Applies security access changes and troubleshoots access issues relating to security.
  • Assists in the development and support of ETL tools and processes.

Project development - 15%
  • Contributes to technical aspects of complex projects.
  • Creates and maintains written procedures, system specifications, support guidelines, processes, and other necessary documentation as related to development area.

Other duties as assigned - 5%
  • Perform other duties as assigned.
  • On-call duties may be required for this position.

Minimum Qualifications

  • High School degree AND
  • 1-2 years of programming or enterprise application system experience; OR,
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • 1-2 years CRM application support experience.
  • 1 year experience developing with Apex, VisualForce, Native, C# and/or JavaScript.
  • Proficiency in HTML, SQL, and scripting.
  • Familiarity with Agile development/User Story development processes.
  • Familiarity with ETL processes and applications.
  • Experience working in higher education.

Knowledge, Skills, & Abilities

  • Knowledge of modern technologies including social, mobile, and cloud products
  • Knowledge of Salesforce best practices and functionality
  • Flexible and able to adapt to change
  • Skill in troubleshooting and diagnosing technical issues
  • Documentation skills including the use of standard word processing, spreadsheet, and database tools
  • Ability to handle customers effectively, strong human relations, customer service skills.
  • Ability to accurately follow directions while participating in multiple projects
  • Attention to detail in carrying out, reviewing, and reporting on all aspects of work tasks
  • Ability to work with people from a variety of different culturally diverse backgrounds
  • Ability to communicate effectively both in writing and verbally
  • Ability to follow a formal project and change management methodology
  • Exemplifies sensitivity to cultural diversity issues in order to communicate and interact effectively while representing ITS.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $54,779. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 30, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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