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Remote Call Center Representative

Employer
City Colleges of Chicago
Location
Illinois, United States
Salary
Salary Not Specified
Posted Date
May 18, 2022

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Community Relations & Institutional Outreach, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Financial Aid
Employment Type
Full Time
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Call Center Representative (Remote)

District Office Employee

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

Reporting to the Call Center Manager, the Call Center Representative provides excellent customer service through the City Colleges of Chicago Call Center and delivers quality information and advising to students and the general public who inquire about City Colleges of Chicago’s academic programs and other services.

This role will be eligible to work from home after your first 30 days of employment at CCC, while ensuring to maintain the City Residency Requirement.

Your Responsibilities
  • Responsible for answering incoming calls received through the call center and assisting callers with questions related to any of the seven City Colleges.
  • Responds to requests for information via telephone, live chat and by email.
  • Maintains a log of phone and email activities regarding inquiries from marketing leads.
  • Responsible for providing any assistance via telephone, live chat and email to students that may need to navigate through the City Colleges administrative requirements.
  • Coaches students via telephone, live chat and email on educational planning by advising them on curriculum choices, credit policy, transferability of credits and financial assistance processes.
  • Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
  • Coordinates problem resolution with appropriate departments. Refers Financial Aid and Information Technology troubleshooting questions to appropriate departments.
  • Conducts call campaigns to assist with recruitment, retention and completion efforts.
  • Guide prospects via telephone, live chat and email to complete application process, academic program selection and additional enrollment processes.
  • Prepares prospective students via telephone, live chat and email for college visits.
  • Navigates PeopleSoft portal and Grades First to provide students with pertinent information.
  • Responsible for attaining and updating accurate information from all seven City Colleges.
  • Adheres to CCC Customer Service Excellence Standards.
  • Performs related remote duties as assigned.
We offer: excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer. Thank you for your interest in City College of Chicago!

Your Qualifications
  • Associates Degree or equivalent education and three years of experience in customer service. Bachelor degree preferred.
  • Employees working remote responsible for providing a stable internet environment with a connection speed of at least 300 megabytes per second (Mbps).
  • All equipment provided by CCC to an employee must be connected to broadband internet through Ethernet connection.
  • Working knowledge of City Colleges of Chicago’s marketing function and operations is preferred.
  • Must be able to work a flexible schedule, including some weekends.
  • Proficient in basic computer skills (Microsoft Excel, Word and PowerPoint).
  • Excellent verbal and written communication, organizational, and administrative skills required.
  • Ability to sit for long periods of time.
  • Must be able to work well with internal and external constituents and possess the ability to handle all situations with tact and diplomacy.
  • Must be able to complete tasks in a timely manner.
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