Voice Field Engineer

VCU Telecommunications Services is looking for a Voice Field Engineer to join the team!

Position Summary

The Voice Field Engineer is responsible for the 24x7 maintenance of installed voice systems and voice network projects; contributes to the development of telecommunications standards and adherence to those standards to ensure university-wide reliability; assist in the planning, design, and implementation of projects for new locations and deploying voice network equipment across the University and VCU Health campuses and clinics.

Minimum Qualifications

• Extensive work experience in the installation and maintenance of telephone key, PBX, and ISDN voice systems
• Valid Driver's License
• Demonstrated ability to work in a team environment to achieve common goals
• Demonstrated ability to work in a dynamic and demanding environment
• Support and troubleshoot carrier services Centrex & POTS lines as well as BRI & PRI circuits
• Support and troubleshoot VoIP, SIP, digital and analog endpoints
• Ability to demonstrate strong problem solving skills
• Exhibit strong oral and written communication skills
• Exhibit strong interpersonal relationship skills
• Detail oriented and proven organizational skills
• Exhibit working knowledge of telecommunications network infrastructure, knowledge of voice networking
• Exercise considerable initiative, planning and judgment and work independently
• Ability to participate in after hours on call rotation and after hours work as needed
• Ability to demonstrate proficiency in spreadsheet, email and word processing applications; working knowledge of Microsoft applications and Google mail preferred
• Demonstrated ability to work with service providers to isolate PRI/DID issues
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment and commitment to do so as a staff member of VCU
• Degree in telecommunications, information systems, or related field or an equivalent combination of education, training, and/or experience that fulfills the requirements of the position

Preferred Qualifications

• Telecommunications work experience in an academic and health care setting
• Working knowledge of inside and outside cable plant facilities
• Demonstrated work experience installing voice Gateways; i.e. Avaya G430/G450

Required Licensure

• Valid Driver's License

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting (<20 lbs): Essential
Moderate Lifting (20-50 lbs): Essential
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Essential
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme Heat/Cold: Marginal
Extreme Noise: Marginal
Vibrations: Marginal
Fumes: Marginal
Mists/gases: Marginal

Emotional Demands

Fast Pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

ORP Eligible: No

Salary Range: $58,000 - $70,000



Position Details:

Department: Telecommunications Services
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Exempt



Contact Information:

Contact Name: Duane T. Busby

Contact Email: dtbusby@vcu.edu