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Assistant Registrar, Enrollment Reporting and Appeals

Santa Fe College
Florida, United States
$43,455.00 - $43,455.00
Posted Date
May 18, 2022

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Application Deadline:        Tuesday, May 31, 2022
Salary & Benefits:        Salary is $43,455.80. Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.
Classification:        Full-time, Career Service, Paygrade C8, Exempt
Location:    Northwest Campus, Building R, 3000 NW 83rd Street, Gainesville, Florida.

Overview:  Santa Fe College (SF) has been recognized as one of the top-rated community college in the United States.  Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity.  Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs.  A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.  SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

The Assistant Registrar organizes and directs clerical and functional operations, within the area of Enrollment Reporting and Appeals, providing critical support to students, faculty, staff, and third-party agencies and address questions or concerns with a solution-based approach. The Assistant Registrar is expected to handle multiple responsibilities, solve complex problems, and ensure that systems and processes meet service expectations.

Responsibilities and duties include:
    •    Perform all duties related to specialization including: maintaining accurate enrollment reporting to NSC and NSLDS, responding to degree verification inquiries, submitting end of term grade certifications to military portals, reviewing and processing appeals, assisting the drafting of the academic calendar and providing monthly reports.
    •    Supervise and manage staff in relation to area of specialization.
    •    Exercise independent judgment in addressing the daily concerns of staff, students, and faculty according to area of specialization.
    •    Observe and evaluate operations, procedures, and activities within area of specialization; recommend improvements and modifications to help maintain smooth operation of daily functions.
    •    Actively participate in the design, implementation, and development of technology related applications that enhance services within area of specialization; identify and troubleshoot IT system related issues that impact student records.
    •    Interpret and effectively communicate regarding the gathering and maintenance of student records in compliance with federal and state regulations, as well as internal policies and practices relates to area of specialization.
    •    Resolve NSC and NSLDS error reports in an efficient manner.
    •    Assist the Associate Registrar and Registrar in maintaining the integrity of all student records functions include, but not limited to: registration and grade processing.
    •    Work closely with Financial Aid department to assist Financial Aid recipients within area of specialization.
    •    Assist Institutional Research department in an efficient manner regarding information related to area of specialization.
    •    Assist other College staff and faculty as needed with various matters within area of specialization.
    •    Maintain productive relationship and provide assistance in a variety of customer service and advisement functions to students, internal departments, external agencies, and community members.  
    •    Serve as the liaison to internal and external stakeholders related to area of specialization.
    •    Ability to work a flexible schedule, especially during peak service periods to ensure service to students.
    •    Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
    •    Provide service excellence through courteous, informed, accessible, and professional engagement.
    •    Perform other duties as assigned.

Reports to: Associate Registrar


Required: Associate degree in a related field and four years of related work experience or a combination of completed education and/or work experience equal to six years.

Additional Requirements: A criminal background check will be conducted.

Preferred: Bachelor’s degree in education, business, or related field. Experience in an educational environment. Experience with secondary and post-secondary student records, admissions, registration, confidentiality, and records management requirements and policies. Experience with state and federal policies and statutes regarding residency, academic records, and governing board rules. Supervisory experience.

Knowledge, Skills and Abilities:  
    •    Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
    •    Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
    •    Ability to work successfully in a multi-cultural environment.
    •    Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
    •    Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
    •    Analytical Aptitude & Problem Solving - proven skills in identifying issues, developing creative solutions and options, and following through with implementing resolutions; able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
    •    Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
    •    Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
    •    Results Orientation – proven ability to set and exceed established targets.
    •    Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader.  Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
    •    Ability to effectively handle confidential and proprietary information.
    •    Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online SF Employment Application, a letter of intent, an up-to-date resume, as well as college transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

Preference will be given to eligible veterans and spouses of veterans.

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