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Associate Director of Residence Life, Residential Operations

University of Oregon
Oregon, United States
Salary Not specified
Posted Date
May 17, 2022

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Position Type
Administrative, Student Affairs, Residence Life
Employment Level
Employment Type
Full Time
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Associate Director of Residence Life, Residential Operations

Job no: 529487
Work type: Officer of Administration
Location: Eugene, OR
Categories: Student Life/Services

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $84,000 - $90,000
Compensation Band: OS-OA08-Fiscal Year 2021-2022
FTE: 1.0
Application Review Begins
June 13, 2022; open until filled
Special Instructions to Applicants
Complete applications should include the following:
1. A current resume or CV;
2. A cover letter that demonstrates how your skills and experience meet the minimum and preferred qualifications for the position; and
3. Names and contact information for three professional references.
Department Summary
Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates and graduate more quickly.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social and academic programs for the entire student body to develop community leaders, innovators and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $88 Million educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).
Position Summary
The Associate Director who is part of the Residence Life Leadership Team, is responsible, with a team approach, to foster social and intellectual stimulation in the residence halls by drawing upon the academic and co-curricular resources offered by the faculty and that of a research university and the larger community. This position provides leadership and training to Residence Life professional staff in the areas of occupancy administration and operations, University and Housing billing systems, returning and new resident assignments, services (mail packages, storage), building electronic access, and technical solutions. The Associate Director of Residential Operations coordinates the billing and assignment process for academic and summer session residents. This position is also responsible for collecting and analyzing statistical information and provides reports as needed for University Housing staff and other campus departments.

This position requires communicating effectively within the department, with students, parents, staff, and with agencies beyond the campus. The position requires extensive application of computer databases and management systems. This position requires a basic understanding of the development of software and web-based programs and the integration of new programs into operating systems, applications, networks, and databases. This position requires the ability to analyze and solve problems.

The Associate Director supervises professional staff and reports to the Director of Residence Life and Educational Initiatives.
Minimum Requirements
  • Master's degree.
  • Five years of full-time professional experience in education.
  • Experience integrating the use of technology into the delivery of services to customers.
  • Supervision of professional staff.
    Professional Competencies
  • Strong administrative and management skills.
  • Excellent customer service and teamwork skills.
  • Commitment to diversity and expanded opportunities for students, faculty and staff.
  • Computer application and database experience.
  • Ability to collaborate with staff and work effectively with students.
  • Ability to communicate positively and effectively with diverse audiences both verbally and in writing.
  • Understanding of enterprise software and the integration of new software applications into operating systems, networks, applications, and databases.
  • Ability to plan, implement, finish, and access a large scale project.
  • Ability to explain complex and technical information to new or inexperienced staff.
  • Ability to identify, analyze, and solve problems; preferably experience with analyzing and solving problems with software applications and databases.
  • Basic knowledge or awareness of copyright laws, industry standards, and section 508 compliant web design standards.
    Preferred Qualifications
  • Progressive leadership Residence life experience.
  • Experience with Occupancy Management, student housing.
  • Experience with Technology Solutions for occupancy, such as StarRez.
  • Experience with assessment of learning, operational and program outcomes.

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see:

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

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