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RES Business Solution Analyst

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
May 16, 2022

IT@JH University Information Systems is seeking a RES Business Solution Analyst who is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university’s information systems.

General Summary:

Position is responsible for requirements gathering and management, configuration, implementation, testing and support of systems maintained by the University Information Systems team, including research compliance and administrative systems.

Other tasks may include:

  • Work with sponsors and customers to define project scope and objectives. Meet with various stakeholders to gather and analyze information about critical business processes. Write business cases, business requirements, develop functional specs and functional prototypes.
  • Analyze business problems and propose appropriate automated solutions, business processes and procedures. Analyze existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes. Research and recommend process/system design and enhancements to minimize costs and maximize system use
  • Document definitions and attributes of current processes using visual diagrams, process models, process maps or other tools as appropriate
  • Identify, document, and analyze business rules, regulations, guidance and policies that govern the implementation of business processes;
  • Establish and maintain best practices for business/functional analysis of processes and system requirements
  • Ensure that proposed processes do not conflict with other modules or processes across the unit or institution
  • Maintain familiarity with installed software standards and procedures and evaluate other tools to determine the appropriate fit into
  • application development
  • Configure software systems to match stakeholder requirements
  • Write specifications, used by developers, for automation of business processes
  • Develop, manage and execute test plans to ensure delivery of system requirements and desired results are achieved; Facilitate end-user and integrated testing of business solutions.
  • Generate test scripts and perform test analysis. Test scripts will be manual or automated.
  • Develop training resources; Provide functional and technical support and/or training to end users
  • Support, develop or deliver communications related to implementation of new business processes
  • Work closely with project managers and project team to manage requirements, product development and quality assurance
  • Work with vendors to resolve problems, as needed
  • Lead portions of large tasks or projects
  • Facilitate meetings, creates status reports and communicates with project teams, stakeholders, vendors, or business users, under limited guidance.

Specific Duties & Responsibilities:

The position will work closely with project managers, project teams, sponsors, vendors, and customers – including research administrators, policy coordinators, institutional review boards and board members, faculty, researchers, technologists, and trainers. The position should have experience in all phases of SDLC as their tasks will require they work across all phases to be successful. Depending on the task and project involved the position may be expected to lead, work as part of a team, or work individually to complete the work as necessary. The position should be comfortable performing tasks with limited guidance.

Specific devices, Software, Projects:

Position will be responsible for the research administration systems within the IT@JH University Information Systems team portfolio. These systems are web-based workflow management and automation systems used by researchers and administrators for research administration and compliance. These solutions are primarily built on the Huron Development Platform and configured to meet institutional requirements.

Examples include:

  • eIRB, eHIRB - The School of Medicine's Electronic Institutional Review Board (eIRB) and the Electronic Homewood Institutional Review Board (eHIRB) are online, web-based, systems for the submission, review and tracking of human subjects research protocols.
  • eDisclose - An Electronic Outside Activity and Financial Conflict of Interest system. This online system allows for the submission, review and tracking of outside activities and interests of faculty and staff.
  • MyRAP - JHU's university-wide My Research Agreement Place is an online portal for PI's and their administrative partners to track the status of their research agreements being worked by the ORA offices.
  • eISCRO - JHU's Electronic Institutional Stem Cell Research Oversight Committee is an online system for the submission, review, and tracking of stem cell protocols and study events.

In addition, the applicant will be expected to work on all current and future applications, systems and projects as undertaken by the team.

Scale/Size of Area, Project and/or System Supported:

Systems supported are utilized across the enterprise and are responsible for processing thousands of protocols and research related transactions. These systems support a diverse and evolving regulatory space to which compliance is critical.

Work location: MTW Davis, 5801 Smith Ave, Baltimore, MD or 100% remote

On call requirements (if applicable): n/a

Minimum qualifications (mandatory):

Required Education:

  • Bachelor’s degree required.
  • Additional experience may be substituted for education.

Required Experience:

  • At least 5 or more years of business requirement gathering experience
  • At least 5 or more years of hands-on experience with system / integration / user acceptance testing (automated and manual)
  • Experience creating test scripts (automated and manual)
  • Knowledge of and experience leading requirements gathering; must have facilitated and guided users through requirements sessions with a combination of prototype and storytelling
  • Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred qualifications:

  • Knowledge of and experience with research administration systems, student information systems, or higher education industry,
  • Knowledge of and experience with the Huron Development Platform
  • Knowledge of and experience using testing tools such as: HP Quality Center, HP UFT, Selenium
  • Strong technical skills (e.​g.​ Microsoft SQL Server, .Net, Java, JavaScript) and ability to apply it
  • Knowledge of and experience using reporting tools such as: Microsoft SQL Reporting Services, Tableau, or Power BI
  • Knowledge of and experience using Confluence and/or Jira
  • Knowledge of and experience in product management, including product marketing.
  • Industry certification: PMI-PBA, Certified Business Analysis Professional
  • Agile or Scrum Master experience

Special knowledge, skills, and abilities:

  • Knowledge of and experience using Microsoft SharePoint, Visio, and Office Suite
  • Strong understanding of IT concepts, development life cycles and best practices
  • Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers
  • Excellent written and oral presentation skills;

Technical qualifications or specialized certifications: n/a

Any specific physical requirements for the job: n/a

Supervisory responsibility (indicate the number and type of persons supervised by incumbent): n/a

Budget authority (indicate dollar amount of budget managed and type/level of authority): n/a

Essential Job Functions (add position-specific functions if necessary)

30%

Requirement gathering, analysis, and documentation

10%

Design and development

30%

Testing and documentation

30%

Implementation and maintenance

100%

Classified Title: Business Solution Analyst
Working Title: RES Business Solution Analyst
Role/Level/Range: ATP/04/PE
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: Mon-Fri, 8:30am-5pm
Exempt Status: Exempt
Location: Hybrid/Mount Washington Campus
Department name: IT@JH University Information Systems
Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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