Digital Content Buyer

Hiring Department

University Stores

Job Description

Perform duties associated with sourcing digital academic resources and related activities for the University of Missouri Stores, which includes multiple retail stores located throughout the state and associated ecommerce web sites.

Engage with department and faculty members to understand fully their needs, to provide information on the benefits of AutoAccess and open educational resources, and to encourage widespread adoption of this and other potential digital content strategies to support student learning and to assist students with textbooks affordable options. Develop and maintain relationships, at different levels, with internal and external customers to ensure accurate and smooth delivery of content to students.

Develop strong business relationship with publishers to source digital content and negotiate terms around delivery strategies; while adhering to the needs, policies and procedures of the University of Missouri Stores and following to the Department of Education regulations for content pricing. Utilize in-depth knowledge regarding trends and evolving content delivery methods, as well as intuition, to source needed digital content and to identify possible courses for transition to digital alternatives; in an effort to save students money while still meeting customer, quality, and financial goals. Serve as a subject expert, resolve issues and problems while working toward resolutions, which are in the best interest of our students. Work closely with the manager regarding escalated or unresolved problems, where situations require special attention or detail.

Provide prompt and comprehensive customer assistance (both internal and external) including responding to inquiries about available resources, policies and procedures and with completing digital adoptions.

Maintain a number of touch-points within our intelligent software systems to ensure communication with students occurs providing information regarding the student’s ability to opt-out of the content without being charged. Collaborate with the marketing department to develop and implement messages designed for students, faculty, and publishers to promote the programs. Develop and implement surveys for students and faculty to track satisfaction and efficacy of the content over time.

Demonstrate superb organizational and follow-up ability to ensure accurate and up to date entry of data into computerized inventory system for inventory maintenance, product adoptions, purchase order development, inventory returns, etc. Monitor reports, analyzing trends, detect errors, and improve business practices. Assist with developing and providing analytical reports and information on the store’s successes and opportunities for improvement.

Ensure proper inventory control, including processing related paperwork, price changes, inventory levels, shipping and receiving, and shrinkage. Detect and resolve any inventory discrepancies, ensuring losses are minimal for all stores. Ensure adherence to return policies, price adjustments and proper markdown schedules.

Represent the University in a positive and professional manner while maintaining a high standard of ethics and customer values.

Additional Responsibilities
Travel to regional locations as necessary to assist with faculty communication on digital content and textbook affordability options.

As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our University of Missouri Stores and Operations mission.

Salary

Salary commensurate with education and experience.

Salary Range: $15.29 - $23.00 per hour

Grade: GGS-007

University Title: BUSINESS SUPPORT SPECIALIST II

Internal applicants can determine their university title by access the Talent Profile in myHR.

Shift

8:00 a.m. - 5:00 p.m.

Monday through Friday

Minimum Qualifications

An Associate’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

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