Program Assistant, Alumni Relations

The staff member, with minimal direction and with latitude for independent judgment, supports operational activities in Alumni Relations and Constituent Engagement and events included in Meliora Weekend and regional activities. The program assistant will exhibit the highest degree of donor-centric customer service and be a key resource for constituents seeking information about University services and programs, particularly Alumni Relations and Constituent Engagement activities. This position is responsible for a wide range of departmental duties and involves considerable interaction with alumni relations staff, advancement staff, students, vendors, and other constituents. Specific team support responsibilities include two teams: Strategic Initiatives and Young Alumni & Student Engagement.

 Meliora Weekend Operations Support

Support alumni operations staff in planning and managing Meliora Weekend activities and events. Plan and execute all aspects of weekend headquarters activities.

Event Registration Coordination

Manage event registrations for the Office of Alumni Relations and Constituent Engagement regional activities, with particular focus on programs within Strategic Initiatives and Young Alumni/Student Engagement.  Serve as point of contact to constituents interacting with the Office of Alumni Relations via telephone, email, postal mail. Serve as one of 4 support staff that manage registrations for the office’s anchor events including Global Days of Service, George Happy Hours, Welcome Celebrations and Holiday Parties.

Operations Support

Support executive director of alumni operations in day-to-day activities.

General office duties

Qualifications:

 Associate’s degree required; bachelor’s degree preferred, plus 3-5 years experience or equivalent combination of education & experience.

• Three to five years of secretarial and office experience. Higher-education experience preferred
• Demonstrated ability to work with minimal supervision
• Strong customer service experience
• Effective interpersonal communication skills
• Ability to plan, prioritize, and track details of multi-stage projects and multiple tasks
• Strong technical skills including Microsoft Office suite of programs (particularly Excel, Word and Power Point), relational customer databases, and basic office equipment
• Ability to occasionally climb stairs.
• Access to car and ability to do errands on campus and within the local area as needed
• A personal belief in mission, goals and objectives of private higher education and a desire to change the world
• Ability to work as a member of a team to accomplish objectives

TO APPLY

Must apply online at https://www.rochester.edu/human-resources/careers/   Search Job ID 237310

Resumes & Cover letters may also be sent to asteeves@ur.rochester.edu