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Police Dispatcher, Intermediate

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
May 16, 2022

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Position Type
Administrative, Business & Administrative Affairs, Safety & Security
Employment Level
Employment Type
Full Time
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Police Dispatcher, Intermediate

Location: University Police
Regular/Temporary: Regular
Job ID: 605821
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Special Information

  • Upload a resume, cover letter, and contact information for 3 references to best evaluate your prior experience as it meets the needs of the position.
  • Ability to work shifts, including days, evenings, nights, weekends, holidays, and call-in.
  • Will be required to wear an NAU Police Department Dispatcher uniform.
  • Testing process to include, but not limited to: Written Test, Oral Board, Background investigation, and Polygraph. Testing process to last between 30 and 60 days.
  • Unsuccessful candidates are eligible to reapply after 6 months.
  • Schedule an NAU Dispatch observation appointment (928) 523-3611
  • Mandatory written testing dates are pending. Contact Lori Gallegos at (928) 523-8058 or email to reserve a testing date.

Job Description

Northern Arizona University University Police Department in hiring one (1) full time benefit eligible Police Dispatcher, Intermediate. The Police Dispatcher, Intermediate coordinates and relays radio messages to campus law enforcement to detect and deter criminal or suspicious activity, as well as monitors and supports communications between various campus operational units and community public safety units. The successful candidate will prepare accurate and detailed reports to document incidents on campus. Police Dispatchers also receive public safety-related information in numerous formats, such as in-person, telephone, 911, and alarm panels; and dispatches proper resources.

Execution of dispatcher activities and communications- 60%
  • Answers 9-1-1 calls
  • Ability to collect and apply information from caller regarding the located and detailed emergency circumstances while creating a call for police services
  • Dispatches radio, telephone, and written orders via radio and computer.
  • Operates police radio and maintains constant contact with mobile units by radio and computer
  • Monitors fire and intrusion alarm systems and dispatches appropriate personnel.
  • Operates a Computer Aided Dispatch System (CAD).
  • Monitor campus wide building access control systems
  • Coordinates public safety communications between various campus operational units and community public safety units.

Administrative Duties, including Recordkeeping - 15%
  • Maintains record keeping systems to ensure proper documentation for all campus-related dispatches.
  • Compiles and prepares daily reports on law enforcement and public safety communication activities for department management.
  • Enters, clears, and confirms warrants through Arizona Criminal Justice Information Systems (ACJIS)
  • Operate a Records Management System (RMS).
  • Assist with data entry as assigned.
  • Receives various information for referral to department officials.

Front Office Duties and Customer Service - 10%
  • Take requests for service from the public and secures the necessary information for appropriate action
  • Assist all Police Department walk in traffic
  • Updates university law enforcement dispatch information and data to ensure access to accurate and timely information.

Knowledge of department policies and procedures - 10%
  • Take requests for service from the public and secures the necessary information for appropriate action
  • Assist all Police Department walk in traffic
  • Updates university law enforcement dispatch information and data to ensure access to accurate and timely information.

Other duties as assigned - 5%

Minimum Qualifications

  • High School Degree AND
  • 2 years of relevant experience OR
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Associates or Bachelor's Degree
  • Typing of 40 CWPM
  • Customer Service Experience
  • Experience with Computer Aided Dispatch Software
  • Arizona Criminal Justice Information System (CJIS) certification (Past or Present)

Knowledge, Skills, & Abilities

  • Working knowledge of tools and policies of campus public safety communications.
  • Knowledge of university law enforcement dispatch protocol and processes.
  • Ability to use Microsoft Office software
  • Data entry skills.
  • Strong customer service skills.
  • Strong communication skills.
  • Record keeping skills.
  • Ability to maintain confidentiality of work-related activities.
  • Ability to function effectively under heavy pressure and correctly deal with emergency situations following department procedures
  • Ability to be proficient in CAD and RMS within six months.
  • Ability to pass the Arizona CJIS Level A terminal operator certification within six months of hire.
  • Ability to establish and maintain effective working relationship with other University employees and to deal effectively with the public.
  • Demonstrates problem solving, organizational, and analytical capabilities.
  • Analyzes non-routine situations and anticipates issues.
  • Communicates effectively.
  • Promotes a diverse, inclusive environment
  • Ability to balance completing priorities
  • Ability to multitask between phones, computers, and walk in traffic

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range is $41,421 to $51,776. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

June 1, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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