Complaint Resolution Officer (CRO)
NAU is a community devoted to student success and sustained by an
unshakable commitment to our shared mission, vision, and values.
We—faculty, staff, and administrators—thrive by combining our
efforts and working side by side to further NAU's culture of
Position may require occasional travel within and outside of the
state, including to various university locations throughout the
state. While the possibility exists for some remote work within the
Northern Arizona or Phoenix areas, the role requires a significant,
regular presence on the Flagstaff Mountain campus.
NAU Office for the Resolution of Sexual Misconduct is seeking two
(2) skilled, experienced, and motivated Complaint
Resolution Officer's (CRO)
. The CRO helps prevent and
eliminate incidents of sexual harassment and other forms of sexual
misconduct, including sexual assault, dating violence, domestic
violence, stalking, and related retaliation. This role addresses
matters relating to faculty, staff, students, university
affiliates, and campus visitors. The CRO develops, implements, and
monitors university Title IX compliance to promote
nondiscriminatory practices, ensure compliance with federal, state,
local and local law and governmental agency regulations.
The CRO educates the campus community about the university's
policies on sexual misconduct and sex/gender-based harassment and
advises these constituents about the procedures to file a complaint
and about the grievance and adjudication processes. The Complaint
Resolution Officer addresses allegations of potential policy
violations and tailors specific resolutions to the unique facts and
circumstances of an incident.
The CRO independently uses expertise to conduct thorough, impartial
formal investigations of allegations covered by federal and other
laws, including sexual harassment, sexual assault, and other forms
of sex/gender-based discrimination or misconduct. The position
independently gathers relevant facts and evidence related to
reported incidents/complaints and applies law and policy to the
facts to prepare written reports and/or recommended resolutions.
The CRO applies broad knowledge of concepts and procedures to
perform complex tasks, identifies problems and solutions
independently, identifies and resolves missing information, and
improves existing processes.
The CRO independently assesses needs of reporting or other parties
to refer to appropriate support services and/or notify university
officials of possible health or safety matters.
The CRO independently facilitates Informal Resolution of sexual
misconduct and other civil-rights based issues using ethical and
best practices in the field. The position serves as a point of
contact for those seeking information about sexual misconduct or
wanting to report sex/gender-based discrimination or
The CRO habitually works collaboratively with numerous on and
off-campus resources, including, but not limited to, Victim Witness
Services, Office of the Dean of Students, Housing and Residential
Life, NAU Police Department, Student Assistance Office, Office of
General Counsel, Office of Inclusion (IMQ), NAU Counseling
Services, Disability Resources, Human Resources, Faculty Ombuds
Office, Office of the Provost, Flagstaff Police Department, and
Title IX Institutional Compliance - 35%
- Engage in and advance the university's Title IX compliance
efforts in various settings, including, but not limited to,
monitoring local, state, and federal policies to ensure university
compliance, creating educational presentations, designing
compliance trainings, and providing consultations with various
campus employees across multiple departments.
- In collaboration with the Title IX Coordinator and Deputy Title
IX Coordinators, helps promote gender equity across NAU's various
- Determines the effectiveness of university sexual misconduct
policies and recommends actions to promote greater compliance.
Formal Grievance Investigation - 30%
- Independently investigates formal grievances of sexual
misconduct relating to students, faculty, staff, alumni, and other
NAU-affiliates, analyses evidence in light of the facts, policy,
and legal principles.
- Recommends the disposition of formal
- Investigates and/or consults on certain issues and formal
grievances related to sex/gender-based discrimination where the
allegations intersect under Title IX and Title VII.
Informal Grievance Resolution - 30%
- Using discretion and independent judgment, informally resolves
sex/gender-based matters relating to students, faculty, staff,
alumni, and other NAU-affiliates using various dispute resolution
techniques and processes, including, but not limited to, the
Informal Resolution Process.
- Meets with faculty, staff, or students involved with grievances
to counsel and settle disputes.
Other - 5%
- Perform other duties as assigned.
- Bachelor's degree and extensive training in the area of
discrimination and harassment law, including civil rights laws such
as Title IX, Title VI, and Title VII or any combination of relevant
education and experience may be substituted for the educational
requirement on a year-for-year basis.
- 5-7 years of relevant experience in higher education or a legal
- Teaching or training experience.
- J.D. or other relevant advanced degree (e.g., legal studies,
dispute resolution, ethics and compliance, psychology).
- 6-8 years of relevant experience in the higher education
- Teaching or training experience in protected class
discrimination and harassment and employment law or in a higher
- ATIXA Investigator Certification.
- 40+ hours of Mediation Training approved by a state/court
Knowledge, Skills, & Abilities
- Expert knowledge of tools, processes, and policies of Title IX
legal compliance operations.
- Knowledge of federal, state, and local laws related to
sex/gender-based discrimination and harassment.
- Knowledge of processes for filing and evaluating Title
IX/sexual misconduct and civil rights (Title VII, ADA, etc.)
grievances and complaints.
- Knowledge of informal resolution processes, including
facilitation, mediation, and negotiation.
- Demonstrated excellent writing skills.
- Demonstrated conflict resolution skills.
- Record keeping skills.
- Project management experience.
- Demonstrated analytical and research experience.
- Demonstrated de-escalation skills.
- Ability to take a collaborative approach with other
investigators when needed.
- Balances competing priorities.
- Demonstrates problem solving, organizational, and analytical
- Analyzes complex situations and anticipates issues.
- Communicates effectively orally and in writing.
- Ability to use logical reasoning and clearly written analysis
in written reports or other documents.
- Demonstrates ability to interact with individuals from various
levels of the organization and to collaborate well across the
- Ability to exercise fair and equitable decision-making
throughout an investigation.
- Demonstrates integrity and ethics.
- Promotes a diverse, inclusive environment.
COVID-19 Vaccine Requirement
As of 12/10/21, the Safer Federal Workforce employee vaccination
requirement is currently suspended pending the outcome of a federal
court-issued injunction. This injunction has suspended the recent
executive order issued by President Biden requiring all employees
of federal contractors to receive COVID-19 vaccinations. For
current status of the vaccine requirement and/or questions, please
visit FAQs for Employee Vaccination
This position has been identified as a safety/security sensitive
position. Therefore, per AZ Revised Statute, Northern Arizona
University requires satisfactory results for the following: a
criminal background investigation, employment history
investigation, degree verification (in some cases) and
fingerprinting. If you are applying for a job that requires a CDL,
you will be required to register with the Federal Motor Carrier
Safety Administration Drug & Alcohol Clearinghouse and adhere
to the clearinghouse requirements. Additionally, as an employer in
the state of Arizona, NAU is required to participate in the federal
E-Verify program that assists employers with verifying new
employees' right to work in the United States. Finally, each year
Northern Arizona University releases an Annual Security Report
. The report is a result
of a federal law known as the Clery Act. The report includes Clery
reportable crime statistics for the three most recent completed
calendar years and discloses procedures, practices and programs NAU
uses to keep students and employees safe including how to report
crimes or other emergencies occurring on campus. In addition, the
Fire Safety Report
is combined with the Annual
Security Report for the NAU Flagstaff Mountain Campus as this
campus has on-campus student housing. This report discloses fire
safety policies and procedures related to on-campus student housing
and statistics for fires that occurred in those facilities. If you
would like a free paper copy of the report, please contact the
NAUPD Records Department at (928) 523-8884 or by visiting the
department at 525 E. Pine Knoll Drive in Flagstaff.
Anticipated salary range is $72,445 - $90,556. Annual salary
commensurate with candidate's qualifications and related
This position is exempt from the overtime provisions of the Fair
Labor Standards Act (FLSA) and therefore will not earn overtime or
compensatory time for additional time worked.
This is a Service Professional (SPF) position. NAU offers an
excellent benefit package including generous health, dental and
vision insurance; participation in the Arizona State Retirement
System or the Optional Retirement Program; 22 days of vacation and
10 holidays per year; and tuition reduction for employees and
qualified dependents. More information on benefits at NAU is
available on the Human
Resources benefits website
. NAU is a tobacco and smoke-free
campus. Service Professionals are hired on a contract basis,
renewable each 6 months according to
terms of the Conditions of Professional Service
offered a position will be eligible for state health plans
(including NAU's BCBS Plan). New employees are eligible
on the first day of the pay period following their
enrollment, after their employment date. Employees will have 31
days from their start date to enroll in benefits. If a new employee
chooses the ASRS retirement option, participation in the Arizona
State Retirement System, and the long-term disability coverage that
accompanies it, will begin on the first of the pay period following
6 months after the new employee's start date. New employees who
choose to participate in the Optional Retirement Plan (ORP), which
is an alternative to the ASRS plan for faculty and other appointed
staff, will begin to participate on the first day of employment.
Additionally, the long-term disability plan that accompanies the
ORP will begin on the first day of employment.
Learning and Development
Your career at Northern Arizona University includes the opportunity
for professional development. New
employee on-boarding training
includes courses to be completed
within the first 30 days. If your position includes the supervision
of a benefit-eligible employee, we offer the NAU Supervisors
Academy for you to complete within your first 2 years.
NAU will not provide any U.S. immigration support or sponsorship
for this position.
June 13, 2022 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on
this page. You must submit your application by clicking on the
"Submit" button by midnight of the application deadline. If you
need assistance completing your application there are instructions
available on the Human Resources website
or in person in the
Human Resources Department located in Building 91 on the NAU Campus
- on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable
accommodation to participate in the hiring process please contact
the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006
or PO Box 4083, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal
Opportunity/Affirmative Action Institution. Women, minorities,
veterans and individuals with disabilities are encouraged to apply.
NAU is responsive to the needs of dual career couples.
EEO is the Law Poster and Supplements
NAU is an Employer of National Service. AmeriCorps, Peace Corps,
and other National Service alumni are encouraged to apply.
To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606307&PostingSeq=1