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Admissions Reservation Center Representative

Employer
Goodwin University
Location
Connecticut, United States
Salary
Salary Not Specified
Posted Date
May 16, 2022

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Position Type
Faculty Positions, Professional Fields, Vocational & Technical Fields, Administrative, Business & Administrative Affairs, Community Relations & Institutional Outreach, Auxiliary Services, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Position Description Summary/Purpose :

This position provides services in the Admissions Call Center. Works scheduled shifts.

Essential Job Functions/Primary Responsibilities :

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
  • Fields incoming inquiries from individuals interested in the University; collects and inputs their data into the student information system and transfers them to appropriate Admissions staff.
  • Contacts individuals who have emailed or mailed a request for information from the University, including Chat service leads.
  • Confirms prospective student appointments.
  • Follows up with any appointments who have missed a scheduled meeting in an effort to reschedule them.
  • Meets performance and service objectives in a fast-paced call center environment.
  • Staffs Admissions reception area on occasion.
  • Provides support to the Admissions front desk tasks and responsibilities.
  • Conducts all work in a safe manner and all work safety practices are followed.
Other Functions :
  • Performs similar or related work as required, directed or as situation dictates.
  • Continues professional development and training; keeps current with trends.
  • Assists other department staff as needed to promote a team effort.
Knowledge, Ability and Skill :
  • Excellent customer service skills
  • Strong communication skills
  • Ability to work well in a fast-paced team environment
  • Experience in retail and/or hospitality preferred
  • Bilingual (English/Spanish) candidate preferred
Qualifications

Education, Training and Experience :
  • Associate’s Degree
Special Requirements :
  • Work shift schedules vary.
Physical and Mental Requirements :



Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X



Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X



Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X

Vision Requirements:

X Close vision (i.e. clear vision at 20 inches or less)

Distance vision (i.e. clear vision at 20 feet or more)

Color vision (i.e. ability to identify and distinguish colors)

Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

___ No special vision requirements

(This job description does not constitute an employment agreement between the employer and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)

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