Business Systems Administrator

Job Vacancy Announcement

Position Information

Position Title

Business Systems Administrator

Position Type

Staff

Department

ERP Applications and Solutions

FLSA

Exempt

Union/Non Union

Non Union

Full Time or Part Time

Full Time

Grade

14

Salary Range

Hiring Salary Range

$66,281 - $94,731/Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

This position provides planning, analysis, implementation and resolution for Ellucian Colleague and associated third-party applications.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Systems or related field.
• Three years full-time or equated experience in working in an information technology environment.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of basic network topology and troubleshooting.
• Skilled in installing desktop applications, when necessary.
• Skilled at communicating with vendors.
• Skilled with written and verbal communication
• Ability to provide exceptional customer service in a high stress environment.
• Ability to explain technical processes and procedures to end users.
• Ability to document complex processes and procedures.
• Ability to troubleshoot and resolve complex problems.
• Ability to perform detailed work independently, as well as in a team environment.

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

ESSENTIAL DUTIES

• Maintains currency of new Ellucian Colleague and third-party application features and functionality and articulates this information to both technical staff and key end users.
• Tracks and documents all versions and releases of ERP products.
• Coordinates the installation of Ellucian and associated third party software upgrades, fixes and patches.
• Installs new Ellucian and associated third party software when available.
• Analyzes and understands the needs of users and provides functional and technical support for Ellucian Colleague and third-party applications.
• Provides Tier 2 support for calls related to Ellucian Colleague and third-party applications.
• Employs creative problem solving skills for the purpose of resolving complex problems.
• Certifies Ellucian Colleague and Third-Party applications are installed correctly on end user desktops.
• Assists with maintaining the currency of upcoming fixes, patches and upgrades to the ERP system, including third party products.
• Performs system testing related to support activities.
• Assists with coordinating technology resources related to the efficient operation of mission critical processes (e.g., Finance, HR and Student)
• Serves as an advocate of “Envision Success” in all aspects of ERP software implementation and support.
• Works with other Data Science, Innovation and Effectiveness ( DSIE ) staff to complete projects as needed.
• Participates as a team member in the implementation of the ERP system and associated systems, including all functional training sessions.
• Performs other related duties as assigned

Job Requirements

PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle, or feel objects and controls. Physical capability to effectively use and operate various items of office-related equipment, such as, but not limited to a personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.

OTHER REQUIREMENTS

• Must be available to work Monday – Friday, 8:30 a.m. to 4:30 p.m. Work schedule subject to change based on the needs of the department.
• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A limited background investigation will be conducted prior to offer of employment. A signed authorization for release of personal information will be required if selected for an interview.

Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

No

Posting Detail Information

Posting Number

PGCC179911/12

Open Date

08/15/2023

Close Date

09/05/2023

Open Until Filled

No

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Effective August 8, 2022, Prince George’s Community College’s current vaccine mandate expired for students, faculty, and staff. Select exceptions may apply. Face coverings will be voluntary campus-wide, including in classrooms and instructional spaces. Although the College will no longer require new employees and students to be vaccinated as a condition of employment or instruction based on current public health conditions, COVID -19 vaccines and boosters are strongly recommended.

Application Status ; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
   • Master's Degree or above from an accredited college/university
   • Bachelor's Degree from an accredited college/university
   • Associate's Degree from an accredited college/university
   • One to two years of college credit (30 credit hours is equivalent to one year)
   • Less than 30 credits from an accredited college/university
   • High School Diploma or GED
   • None of the above
2. * Do you have a minimum of three full-time or equated experience in working in an information technology environment?
   • Yes
   • No
3. * Criteria: Please explain your extent of knowledge and or experience working in the information technology field.
   
   (Open Ended Question)
   
   
4. * Please be advised that as required by the 1986 Immigration Act, candidates must be prepared to present acceptable documentation showing identity and that you are a U.S. Citizen or an alien who is authorized to work. It is the college's policy that PGCC does not provide sponsorship for prospective employees. Will you require sponsorship to work in the United States?
   • Yes
   • No
5. * How did you hear about this employment opportunity?
   • HERC
   • HigherEd Jobs
   • Hispanic Outlook
   • Indeed
   • Personal Referral
   • PGCC Website
   • Social Media (LinkedIn, Twitter, Facebook)
   • The Chronicle of Higher Ed
   • The Washington Post
   • Other: Please indicate below
   • Educause
6. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts
2. Letter of Recommendation 1
3. Other