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Manager, First Resort Student Support Center

Linn-Benton Community College
Oregon, United States
Salary Not Specified
Posted Date
May 13, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Position Information

Posting Number: 0601175-C Position Type: Management/Exempt Special Notes to Applicants:
LBCC values a work life balance. Here are some benefits of working full-time at LBCC :
  • 248-day work year (Fridays off in July and August and a week off at the end of December)
  • Eleven paid holidays per year
  • Accrual of two days of paid leave (vacation) per month
  • Accrual of eight hours of sick leave per month
  • Tuition waiver for you and your dependents
  • Medical, dental, vision insurance for employee and dependents
  • Employer paid contribution of $2,400 per year to a tax sheltered annuity
  • Public Employees Retirement eligibility after 6 months ( LBCC pays the six percent employee contribution)

As a condition of employment, all new employees are required to be compensated via direct deposit.

LBCC is an Equal Opportunity Educator and Employer.

LBCC is committed to the principles of Pay Equity. Management/exempt starting salaries normally fall toward the lower end of the range and are dependent on experience.

For LBCC’s COVID protocols, please click here .

Position Title: Manager, First Resort Student Support Center Division/Department: Academic Foundations Location Albany Campus, Albany, OR Job Summary:
Manages operations of the First Resort Student Support Center to provide proactive and just-in-time assistance to prospective and current students on a variety of subjects affecting enrollment, retention and progression. Responds to work situations with minimum guidance and is responsible for guiding and/or reviewing the work of others. Works with staff to identify and respond to the student’s immediate needs in accordance with college policies, priorities and strategies. Assists prospective and current students in problem solving, college navigation, and resource referral. Required Qualifications:
Education and Experience : Position requires an AA/AS degree plus a minimum of two years’ experience in education, administrative support, human services, psychology or a related area; or an equivalent combination of education and experience that enables full performance of all aspects of the position. Must have experience in a leadership or supervisory role.

Knowledge and Skills: Requires patience in communication, well-developed verbal and written skills sufficient to communicate technical and complex data. Must have strong leadership and interpersonal skills and the ability to build and maintain relationships. Must have strong organizational, planning, communications, customer relations and phone skills. Requires current skills in the use of electronic, internet and web-based communications, including webpage maintenance. Must be comfortable speaking in front of people and delivering presentations. Must be resourceful in identifying support services for students, and the ability to form strong partnerships with a range of organizations, as well as resource partners on campus. Must demonstrate a commitment to diversity, social justice and inclusivity. Requires an understanding and commitment to FERPA regulations and guidelines.

Abilities: Requires the ability to perform the duties of the position efficiently and effectively. Requires excellent interpersonal, verbal and written skills. Requires the ability to plan, organize, and prioritize work in order to meet schedules and timelines. Must be customer/client focused and solution oriented. Must be able to learn, interpret, explain, and apply knowledge of college and community organization operations, programs, functions and special department terminology. Requires the ability to revise and maintain established procedural systems and controls. Requires the ability to communicate both formally and informally with a wide range of contacts both inside and outside the college setting. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities. Must work with all students in a manner consistent with the college’s commitment to equity, diversity, and inclusion.

Preferred Qualifications:
Knowledge of college operations, policies and procedures.Prior experience in collegiate Student Services. Physical Requirements and Working Conditions:
Requires ability to operate a computer and other office equipment. Must be able to communicate effectively. Occasional lifting, guiding, or carrying of lightweight materials or equipment may be required with or without accommodation.

Work is normally performed in an office setting with little or no exposure to health and safety hazards. There are frequent work interruptions or changes in workflow. Extensive time spent working on a computer. Modified work schedule includes evening hours. Occasional travel to other LBCC centers may be required. Essential Duties:
Manages operations of the First Resort Student Support Center, the primary front line for student services. Independently liaises with departments across campus to ensure accuracy of information relating to class, course or program requirements. Assist students with available academic planning tools and information contained in WebRunner.

Provides full range of supervisory responsibilities for Contracted and non-contracted Classified staff in the First Resort Student Support Center. This includes work schedules, training, guidance, monitoring for accuracy and quality, appraisal, and problem resolution. Works with the dean to develop and maintain a strategy for continuous improvement, set benchmarks, and measure outcomes.

Implements and manages student-facing enrollment service activities. Liaises with the Office of the Registrar for problem solving and process improvement related to enrollment and registration.

Serves as primary Alert Coordinator for First resort, utilizing retention software. Collaborates with deans, appropriate faculty, and navigators to track and analyze data on student behavior. Works with deans, managers, navigators, and faculty to provide coordinated care for students who may benefit from intervention and additional support.

Recruits, hires, trains and oversees Student Ambassadors who work in First Resort Student Support Center and New Student Sessions.

Works with the dean and the Office of the Registrar to coordinate operations of the New Student Sessions during registration periods. Develops schedules, maintains First Term Guides, informational fliers, etc., and secures class or event locations. Coordinates with Student Assessment for placement testing and the set-up and maintenance of the New Student Session space and equipment.

Manages work of the First Resort Navigators, developing strategy for holistic student support and supporting Navigators in handling caseloads. Liaises with Dean to recommend strategy, adjustments, initiatives, and efforts for the purpose of continuous improvement. Completes bi-annual Program Review for the First Resort Student Support Center department.

Leads Enrollment Experts in the New Student Sessions during registration periods throughout the year. Organizes and coordinates New Student Sessions in First Resort, including process improvements and changes. Trains new and existing Enrollment Experts on process. Serves as Enrollment Expert and provides collaborative problem solving and trouble-shooting related to onboarding and registration.

In collaboration with the Office of the Registrar, leads process for transcript intake and evaluation. Assigns transcript processing to qualified staff and manages overall organization of incoming transcripts.

Provides holistic student support in relation to academic retention and progression, which may include problem-discovery, problem-solving, process navigation, referral for appropriate college services, and other related services. Consults and works with other areas of the college to provide holistic student support (i.e. work with registration/admission, single-stop, student navigators, etc.) in accordance with college-wide initiatives and practices.

Using knowledge of college processes, procedures, rules and regulations, consults with students on issues regarding progression challenges and barriers. Ensures students know their next step after seeking assistance. Responds to unexpected situations with creativity and composure by assessing college resources for a solution.

Provides a welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure students’ academic needs are met. Exhibits friendly, empathetic, and encouraging persona in order to assist students to navigate college processes.

Acts as “power user” for college systems such as BANNER, DegreeWorks, WebRunner, Student Scheduler, Laserfiche, Aviso, and relevant programs that are necessary to support student progression. Supports staff in troubleshooting and works with Information Services (IS) for resolution for problems that arise related to technical systems.

Assists the dean and associate dean with preparation, use, and monitoring the budget for First Resort Student Support Center.

Supports the Office of the Registrar in developing and maintaining a system of communication with new students (using CRM or other means) to support their transition from applicant to New Student Sessions, and from New Student Sessions to their first term.

Works with Navigators to develop and maintain communication with current students related to the Early Alert and Coordinated Care functions of the First Resort Student Support Center.

Contributes to the college’s mission by exemplifying the values of Linn-Benton Community College and the standards of the profession. Assist with college-wide projects and initiatives, including committee work as assigned.

Performs other related duties as assigned. Applicant Instructions:
Please complete the online application and upload or attach the following required documents:
  1. Resume
  2. Cover Letter
  3. Academic Transcript (if needed to meet min qualifications)

Transcripts from institutions outside of the United States must be accompanied by an international credential agency evaluation. Click here for a list of agencies who perform these services.

When a degree is required for the position, the successful candidate will be required to submit official transcripts within 30 days of their hire date.

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

U.S. Veterans must attach proof of honorable discharge (Form DD-214, Copy 4) to their application to qualify for veteran’s consideration.

Proposed Start Date: 06/16/2022 Full-time or Part-time Full-time, 1.0 FTE, Fiscal Year (Contracted with Benefits) Number of hours/week: 40 Posting Date: 05/13/2022 Closing Date: 05/27/2022 Open Until Filled: No Salary Grade 122 Salary/Rate
Salary range is $57,248 – $80,145 for a 248-day annual schedule plus comprehensive benefits . Salary will be prorated for remaining days in the fiscal year.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position? Please select one.
    • Latinos in Higher Education
    • HERC-Higher Education Recruitment Consortium
    • Chronicle of Higher Education
    • State Employment Department
    • LBCC Employment Opportunities Website
    • Other (specify below)
    • Linked In
  2. If you selected other above, please specify the website or other resource from which you learned of the position.

    (Open Ended Question)

Required Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Academic Transcript
  2. Letter of Reference
  3. Academic Transcript 2
  4. Academic Transcript 3
  5. Academic Transcript 4
  6. U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4
  7. Letter of Reference 2

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