Special Notes to Applicants:
LBCC values a work life balance. Here are some benefits of working
full-time at LBCC :
- 248-day work year (Fridays off in July and August and a week
off at the end of December)
- Eleven paid holidays per year
- Accrual of two days of paid leave (vacation) per month
- Accrual of eight hours of sick leave per month
- Tuition waiver for you and your dependents
- Medical, dental, vision insurance for employee and
- Employer paid contribution of $2,400 per year to a tax
- Public Employees Retirement eligibility after 6 months ( LBCC
pays the six percent employee contribution)
As a condition of employment, all new employees are required to be
compensated via direct deposit.
LBCC is an Equal Opportunity Educator and Employer.
LBCC is committed to the principles of Pay Equity.
Management/exempt starting salaries normally fall toward the lower
end of the range and are dependent on experience.
For LBCC’s COVID protocols, please click
Manager, First Resort Student Support Center
Albany Campus, Albany, OR
Manages operations of the First Resort Student Support Center to
provide proactive and just-in-time assistance to prospective and
current students on a variety of subjects affecting enrollment,
retention and progression. Responds to work situations with minimum
guidance and is responsible for guiding and/or reviewing the work
of others. Works with staff to identify and respond to the
student’s immediate needs in accordance with college policies,
priorities and strategies. Assists prospective and current students
in problem solving, college navigation, and resource referral.
Education and Experience
: Position requires an AA/AS degree
plus a minimum of two years’ experience in education,
administrative support, human services, psychology or a related
area; or an equivalent combination of education and experience that
enables full performance of all aspects of the position. Must have
experience in a leadership or supervisory role.
Knowledge and Skills:
Requires patience in communication,
well-developed verbal and written skills sufficient to communicate
technical and complex data. Must have strong leadership and
interpersonal skills and the ability to build and maintain
relationships. Must have strong organizational, planning,
communications, customer relations and phone skills. Requires
current skills in the use of electronic, internet and web-based
communications, including webpage maintenance. Must be comfortable
speaking in front of people and delivering presentations. Must be
resourceful in identifying support services for students, and the
ability to form strong partnerships with a range of organizations,
as well as resource partners on campus. Must demonstrate a
commitment to diversity, social justice and inclusivity. Requires
an understanding and commitment to FERPA regulations and
Requires the ability to perform the duties of the
position efficiently and effectively. Requires excellent
interpersonal, verbal and written skills. Requires the ability to
plan, organize, and prioritize work in order to meet schedules and
timelines. Must be customer/client focused and solution oriented.
Must be able to learn, interpret, explain, and apply knowledge of
college and community organization operations, programs, functions
and special department terminology. Requires the ability to revise
and maintain established procedural systems and controls. Requires
the ability to communicate both formally and informally with a wide
range of contacts both inside and outside the college setting. Must
be able to work respectfully with individuals of all cultures,
backgrounds, perspectives, and abilities. Must work with all
students in a manner consistent with the college’s commitment to
equity, diversity, and inclusion.
Knowledge of college operations, policies and procedures.Prior
experience in collegiate Student Services.
Physical Requirements and Working Conditions:
Requires ability to operate a computer and other office equipment.
Must be able to communicate effectively. Occasional lifting,
guiding, or carrying of lightweight materials or equipment may be
required with or without accommodation.
Work is normally performed in an office setting with little or no
exposure to health and safety hazards. There are frequent work
interruptions or changes in workflow. Extensive time spent working
on a computer. Modified work schedule includes evening hours.
Occasional travel to other LBCC centers may be required.
Manages operations of the First Resort Student Support Center, the
primary front line for student services. Independently liaises with
departments across campus to ensure accuracy of information
relating to class, course or program requirements. Assist students
with available academic planning tools and information contained in
Provides full range of supervisory responsibilities for Contracted
and non-contracted Classified staff in the First Resort Student
Support Center. This includes work schedules, training, guidance,
monitoring for accuracy and quality, appraisal, and problem
resolution. Works with the dean to develop and maintain a strategy
for continuous improvement, set benchmarks, and measure
Implements and manages student-facing enrollment service
activities. Liaises with the Office of the Registrar for problem
solving and process improvement related to enrollment and
Serves as primary Alert Coordinator for First resort, utilizing
retention software. Collaborates with deans, appropriate faculty,
and navigators to track and analyze data on student behavior. Works
with deans, managers, navigators, and faculty to provide
coordinated care for students who may benefit from intervention and
Recruits, hires, trains and oversees Student Ambassadors who work
in First Resort Student Support Center and New Student
Works with the dean and the Office of the Registrar to coordinate
operations of the New Student Sessions during registration periods.
Develops schedules, maintains First Term Guides, informational
fliers, etc., and secures class or event locations. Coordinates
with Student Assessment for placement testing and the set-up and
maintenance of the New Student Session space and equipment.
Manages work of the First Resort Navigators, developing strategy
for holistic student support and supporting Navigators in handling
caseloads. Liaises with Dean to recommend strategy, adjustments,
initiatives, and efforts for the purpose of continuous improvement.
Completes bi-annual Program Review for the First Resort Student
Support Center department.
Leads Enrollment Experts in the New Student Sessions during
registration periods throughout the year. Organizes and coordinates
New Student Sessions in First Resort, including process
improvements and changes. Trains new and existing Enrollment
Experts on process. Serves as Enrollment Expert and provides
collaborative problem solving and trouble-shooting related to
onboarding and registration.
In collaboration with the Office of the Registrar, leads process
for transcript intake and evaluation. Assigns transcript processing
to qualified staff and manages overall organization of incoming
Provides holistic student support in relation to academic retention
and progression, which may include problem-discovery,
problem-solving, process navigation, referral for appropriate
college services, and other related services. Consults and works
with other areas of the college to provide holistic student support
(i.e. work with registration/admission, single-stop, student
navigators, etc.) in accordance with college-wide initiatives and
Using knowledge of college processes, procedures, rules and
regulations, consults with students on issues regarding progression
challenges and barriers. Ensures students know their next step
after seeking assistance. Responds to unexpected situations with
creativity and composure by assessing college resources for a
Provides a welcoming and friendly environment that focuses on
positive interactions. Works directly with LBCC staff and faculty
to ensure students’ academic needs are met. Exhibits friendly,
empathetic, and encouraging persona in order to assist students to
navigate college processes.
Acts as “power user” for college systems such as BANNER,
DegreeWorks, WebRunner, Student Scheduler, Laserfiche, Aviso, and
relevant programs that are necessary to support student
progression. Supports staff in troubleshooting and works with
Information Services (IS) for resolution for problems that arise
related to technical systems.
Assists the dean and associate dean with preparation, use, and
monitoring the budget for First Resort Student Support
Supports the Office of the Registrar in developing and maintaining
a system of communication with new students (using CRM or other
means) to support their transition from applicant to New Student
Sessions, and from New Student Sessions to their first term.
Works with Navigators to develop and maintain communication with
current students related to the Early Alert and Coordinated Care
functions of the First Resort Student Support Center.
Contributes to the college’s mission by exemplifying the values of
Linn-Benton Community College and the standards of the profession.
Assist with college-wide projects and initiatives, including
committee work as assigned.
Performs other related duties as assigned.
Please complete the online application and upload or attach the
following required documents:
- Cover Letter
- Academic Transcript (if needed to meet min
Transcripts from institutions outside of the United States must be
accompanied by an international credential agency evaluation. Click
for a list of agencies who perform these services.
When a degree is required for the position, the successful
candidate will be required to submit official transcripts within 30
days of their hire date.
Applications are reviewed for minimum qualifications. In order to
be considered, your application must clearly show you meet the
minimum qualifications for this position.
U.S. Veterans must attach proof of honorable discharge (Form
DD-214, Copy 4) to their application to qualify for veteran’s
Proposed Start Date:
Full-time or Part-time
Full-time, 1.0 FTE, Fiscal Year (Contracted with Benefits)
Number of hours/week:
Open Until Filled:
Salary range is $57,248 – $80,145 for a 248-day annual schedule
. Salary will be prorated for remaining
days in the fiscal year.
Required fields are indicated with an asterisk (*).
- * How did you learn about this position? Please select one.
- Latinos in Higher Education
- HERC-Higher Education Recruitment Consortium
- Chronicle of Higher Education
- State Employment Department
- LBCC Employment Opportunities Website
- Other (specify below)
- Linked In
- If you selected other above, please specify the website or
other resource from which you learned of the position.
(Open Ended Question)
- Cover Letter
- Academic Transcript
- Letter of Reference
- Academic Transcript 2
- Academic Transcript 3
- Academic Transcript 4
- U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4
- Letter of Reference 2