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First Resort Specialist/Student Navigator 2

Employer
Linn-Benton Community College
Location
Oregon, United States
Salary
Salary Not Specified
Posted Date
May 13, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Posting

Position Information

Posting Number: 0601176-C Position Type: Classified Special Notes to Applicants:
This position has been extended to increase the applicant pool.

LBCC values a work life balance. Here are some benefits of working full-time at LBCC :
  • 245-day work year (Fridays off in July and August and a week off at the end of December) 246-days for 2022-23 fiscal year
  • Eleven paid holidays per year
  • Accrual of eleven days of paid leave (vacation) per year
  • Accrual of eight hours of sick leave per month
  • Tuition waiver for you and your dependents
  • Medical, dental, vision insurance for employee and dependents (premiums currently paid at 100%)
  • Public Employees Retirement eligibility after 6 months ( LBCC pays the six percent employee contribution)
As a condition of employment, all new employees are required to be compensated via direct deposit.

LBCC is an Equal Opportunity Educator and Employer.

LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college-approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more information, please LBCC Bilingual Pay Incentive Administrative Policy or the Classified Association Agreement .

For LBCC’s COVID protocols, please click here .

Position Title: First Resort Specialist/Student Navigator 2 Division/Department: Academic Foundations Location Albany Campus, Albany, OR Job Summary:
Provides direct student support for program navigation and academic progression, early alert monitoring and intervention, communication, and events. Supports Academic Foundations division programs as assigned by the Dean. Works with Deans and Faculty to develop, implement, and operationalize strategies to increase student retention and progression through direct student communication, intervention, and support. The Specialist/Student Navigator serves as a key student resource and will cross train other staff across the college who work with students in need of special services. Works with other First Resort Student Help Center staff to build an effective and collaborative systems to serve students.

In addition to the essential duties and responsibilities, this Specialist role will focus on technology support nd transcript support. Required Qualifications:
Education and Experience: Position requires an AA/AS degree or equivalent plus a minimum of two years of full-time experience in adult education environment with responsibilities in student services.

Licenses and Certificates: Requires a valid Oregon driver’s license or access to transportation to attend required off-site program promotions and travel to and/or bring supplies, equipment and books to centers.

Knowledge and Skills: Requires excellent organizational, planning, communications, customer relations and phone skills. Requires personal computer, word processing, spreadsheet and database applications skills. Requires ability to learn and master technical platforms and programs with minimal supervision. Requires strong record keeping and documentation skills. Requires good spoken English, grammar and math skills. Requires knowledge of general office practices and principles. Prefer working knowledge of Moodle distance education software.

Abilities: Must be able to independently perform the duties of the position efficiently and effectively. Requires the ability to operate general office equipment, including computers, word processing and database applications used at the college. Must be able to prioritize and organize tasks in order to meet schedules and time lines. Must be able to use judgment and discretion in determining tools, procedures and sequence of operations. Requires the ability to communicate formally and informally with a wide range of contacts, both inside and outside the college setting, using tact and diplomacy in sometimes stressful situations. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities. Must work with all students in a manner consistent with the college’s commitment to equity, diversity, and inclusion. Preferred Qualifications:
Previous experience in a college/university setting. Physical Requirements and Working Conditions:
Position may require occasional lifting of light to medium weight materials (10 to 50 pounds) when setting up equipment and supplies for training. Requires the ability to operate computer and other office equipment. Must be able to communicate effectively with the public, staff and students in person and over the phone.

Work is normally performed in an office setting with little or no exposure to health and safety hazards. Occasional late or early hours. Substantial time is spent working at a computer. Essential Duties:
Serves as specialist and navigator in First Resort Student Help Center as assigned by the Dean.

Serves as Student Navigator for a designated “Meta Team” that focuses on student retention, progression and appropriate student supports and interventions for all students within an assigned “Meta” area. Works closely with Advisors, Deans, and other staff of the Meta area in order to provide holistic student support to the targeted student population.

Assists students in navigating a variety of Academic Foundations programs:
  • Serves as Enrollment Expert for New Student Sessions during Registration periods throughout the year.
  • Serves as student navigator in First Resort Student Help Center, assisting students with problem discovery, problem solving, and college navigation.
  • Works with First Resort Student Help Center team and assists with Early Alert interventions as directed by supervisor. Provides guidance to students in accordance with college policy and procedures.
  • Provides support to students as an “agent” through the LiveChat tool on the webpage. Works as part of larger college team to provide coverage to answer questions live when submitted to the college through the LiveChat tool.
  • Using Banner, Aviso, Laserfiche, Degreeworks, and other college technology tools, updates and reviews student records.


Key Staff in First Resort Student Help Center:
  • Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around progression challenges and barriers. Ensure students know their next step after seeking assistance. Respond to unexpected situations with creativity and composure by assessing college resources for a solution.
  • Provide welcoming and friendly environment that focuses on positive interactions. Work directly with LBCC staff and faculty to ensure students’ academic needs are meet. Must be friendly, empathetic and encouraging in order to assist a diverse spectrum of students to navigate college processes. Display flexibility and creativity in supporting student needs. Display openness and commitment to inclusiveness, equity, and universal design.
  • Provide collegial assistance and mentorship to student workforce (Student Ambassadors) while working in First Resort Student Help Center. Model excellence in employment skills and customer service; demonstrate and coach student employees in their interactions. Provide staff expertise to student employees when necessary.
  • Participates in the set-up, maintenance, and/or administration of databases, web pages, and other system tools.
  • Connects students to appropriate faculty member or manager for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.
  • In cooperation with the Transcripts office, performs transcript intake and evaluations for incoming students.
Supports faculty and management for variety of Academic Foundations program needs:
  • Assists faculty in learning the College’s email/calendar, website and other college systems such as Moodle and Aviso.
  • Uses Banner system to enter and update data.
  • Coordinates website updates for Academic Foundations programs.
First Resort Specialist/Navigators may be assigned one or several of the following job duties, based on strengths and experience of the individual in the position. The Dean will clearly communicate which of these job duties will be required with the employee.


Career and Advising support: Develops processes and relationships to design and deliver career development, academic planning and skill-building services to LBCC students and prospective students, in partnership with LBCC faculty and community partners/employers. Trains students on processes and procedures of career tools, skills, and resources. Provides guidance on employment search skills and process. Reviews and critiques resumes for students. Seeks out graduating students and offers support on transition to workforce. Models self-directed, self-aware, decisive behaviors and other employability skills.

Content and graphic communication: Serves as creative assistant as assigned by Dean, creating media materials (infographics, informational videos, etc) and communication materials (newsletters, updates, etc). Develops tutorials for students and staff on how to complete key activities and processes related to academic progression.

Technology Support: Perform lead role in systems functionality for Aviso retention software, student support platforms (LiveChat, Infusionsoft, et al). Helps train college staff on system use, and guides students through system features. Develops, runs, and interprets results of specialized reports. Contributes to the LBCC advisor assignment process, which includes assigning all students upon enrollment and transferring advisor assignments from advisor to advisor based on student progress and changes. Updates advisor information in Banner.

Basic Needs and Emergency Funding: Develops and maintains community partnerships to which students can be referred and receive assistance for basic needs.
  • Uses technology tools (such as SingleStop software) to systematically connect students to sustainable, long-term solutions for challenges related to basic needs (food security, housing security, transportation reliability, etc).
  • In collaboration with the LBCC Foundation, serves as the primary point of contact for students in need of emergency financial assistance for a variety of school related needs such as textbooks, car repair, technology needs, overdue balances, etc.
  • Tracks and reports progression of students who utilize services and recommends to the Dean areas for adjustment and improvement. Works with the Dean and Registration to review Petition for Late Refund petitions in order to connect students to appropriate basic needs resources that may be applicable for students seeking withdrawal.
  • Serves as primary human resource for additional affordability measures that the college wishes to implement in order to affect student retention and success.
  • Works collaboratively across all relevant college departments to promote affordability resources to students and to actively connect students to those resources.
Performs other related duties as assigned. Applicant Instructions:
Please complete the online application and upload or attach the following required documents:
  1. Resume
  2. Cover Letter
  3. Academic Transcript


Transcripts from institutions outside of the United States must be accompanied by an international credential agency evaluation. Click here for a list of agencies who perform these services.

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

U.S. Veterans must attach proof of honorable discharge (Form DD-214, Copy 4) to their application to qualify for veteran’s consideration.

Proposed Start Date: 06/16/2022 Full-time or Part-time Full-time, 1.0 FTE, Fiscal Year (Contracted with Benefits) Number of hours/week: 40 Posting Date: 05/13/2022 Closing Date: Open Until Filled: Yes Salary Grade 17 Salary/Rate
Starting annual salary is $44,434 for a 245 day annual schedule, plus comprehensive benefits . Salary will be prorated for remaining days in the year. Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position? Please select one.
    • Latinos in Higher Education
    • HERC-Higher Education Recruitment Consortium
    • indeed.com
    • Chronicle of Higher Education
    • State Employment Department
    • LBCC Employment Opportunities Website
    • Other (specify below)
    • Linked In
  2. If you selected other above, please specify the website or other resource from which you learned of the position.

    (Open Ended Question)

Required Documents
Required Documents
  1. Resume
  2. Academic Transcript
  3. Cover Letter
Optional Documents
  1. U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4


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