Special Notes to Applicants:
This position has been extended to increase the applicant
LBCC values a work life balance. Here are some benefits of working
full-time at LBCC :
- 245-day work year (Fridays off in July and August and a week
off at the end of December) 246-days for 2022-23 fiscal year
- Eleven paid holidays per year
- Accrual of eleven days of paid leave (vacation) per year
- Accrual of eight hours of sick leave per month
- Tuition waiver for you and your dependents
- Medical, dental, vision insurance for employee and dependents
(premiums currently paid at 100%)
- Public Employees Retirement eligibility after 6 months ( LBCC
pays the six percent employee contribution)
As a condition of employment, all new employees are required to be
compensated via direct deposit.
LBCC is an Equal Opportunity Educator and Employer.
LBCC offers a pay incentive to eligible employees who demonstrate
proficiency in conversational Spanish when evaluated and formally
certified by a college-approved professional or agency. Eligibility
to apply for and receive bilingual pay incentives for Spanish and
languages other than English are subject to the provisions of
Administrative Rule 6025-06. For more information, please
LBCC Bilingual Pay Incentive Administrative Policy
Classified Association Agreement
For LBCC’s COVID protocols, please click
First Resort Specialist/Student Navigator 2
Albany Campus, Albany, OR
Provides direct student support for program navigation and academic
progression, early alert monitoring and intervention,
communication, and events. Supports Academic Foundations division
programs as assigned by the Dean. Works with Deans and Faculty to
develop, implement, and operationalize strategies to increase
student retention and progression through direct student
communication, intervention, and support. The Specialist/Student
Navigator serves as a key student resource and will cross train
other staff across the college who work with students in need of
special services. Works with other First Resort Student Help Center
staff to build an effective and collaborative systems to serve
In addition to the essential duties and responsibilities, this
Specialist role will focus on technology support nd transcript
Education and Experience:
Position requires an AA/AS degree
or equivalent plus a minimum of two years of full-time experience
in adult education environment with responsibilities in student
Licenses and Certificates:
Requires a valid Oregon driver’s
license or access to transportation to attend required off-site
program promotions and travel to and/or bring supplies, equipment
and books to centers.
Knowledge and Skills:
Requires excellent organizational,
planning, communications, customer relations and phone skills.
Requires personal computer, word processing, spreadsheet and
database applications skills. Requires ability to learn and master
technical platforms and programs with minimal supervision. Requires
strong record keeping and documentation skills. Requires good
spoken English, grammar and math skills. Requires knowledge of
general office practices and principles. Prefer working knowledge
of Moodle distance education software.
Must be able to independently perform the duties
of the position efficiently and effectively. Requires the ability
to operate general office equipment, including computers, word
processing and database applications used at the college. Must be
able to prioritize and organize tasks in order to meet schedules
and time lines. Must be able to use judgment and discretion in
determining tools, procedures and sequence of operations. Requires
the ability to communicate formally and informally with a wide
range of contacts, both inside and outside the college setting,
using tact and diplomacy in sometimes stressful situations. Must be
able to work respectfully with individuals of all cultures,
backgrounds, perspectives, and abilities. Must work with all
students in a manner consistent with the college’s commitment to
equity, diversity, and inclusion.
Previous experience in a college/university setting.
Physical Requirements and Working Conditions:
Position may require occasional lifting of light to medium weight
materials (10 to 50 pounds) when setting up equipment and supplies
for training. Requires the ability to operate computer and other
office equipment. Must be able to communicate effectively with the
public, staff and students in person and over the phone.
Work is normally performed in an office setting with little or no
exposure to health and safety hazards. Occasional late or early
hours. Substantial time is spent working at a computer.
Serves as specialist and navigator in First Resort Student Help
Center as assigned by the Dean.
Serves as Student Navigator for a designated “Meta Team” that
focuses on student retention, progression and appropriate student
supports and interventions for all students within an assigned
“Meta” area. Works closely with Advisors, Deans, and other staff of
the Meta area in order to provide holistic student support to the
targeted student population.
Assists students in navigating a variety of Academic Foundations
- Serves as Enrollment Expert for New Student Sessions during
Registration periods throughout the year.
- Serves as student navigator in First Resort Student Help
Center, assisting students with problem discovery, problem solving,
and college navigation.
- Works with First Resort Student Help Center team and assists
with Early Alert interventions as directed by supervisor. Provides
guidance to students in accordance with college policy and
- Provides support to students as an “agent” through the LiveChat
tool on the webpage. Works as part of larger college team to
provide coverage to answer questions live when submitted to the
college through the LiveChat tool.
- Using Banner, Aviso, Laserfiche, Degreeworks, and other college
technology tools, updates and reviews student records.
Key Staff in First Resort Student Help Center:
- Using knowledge of college processes, procedures, rules and
regulations, problem-solve with students around progression
challenges and barriers. Ensure students know their next step after
seeking assistance. Respond to unexpected situations with
creativity and composure by assessing college resources for a
- Provide welcoming and friendly environment that focuses on
positive interactions. Work directly with LBCC staff and faculty to
ensure students’ academic needs are meet. Must be friendly,
empathetic and encouraging in order to assist a diverse spectrum of
students to navigate college processes. Display flexibility and
creativity in supporting student needs. Display openness and
commitment to inclusiveness, equity, and universal design.
- Provide collegial assistance and mentorship to student
workforce (Student Ambassadors) while working in First Resort
Student Help Center. Model excellence in employment skills and
customer service; demonstrate and coach student employees in their
interactions. Provide staff expertise to student employees when
- Participates in the set-up, maintenance, and/or administration
of databases, web pages, and other system tools.
- Connects students to appropriate faculty member or manager for
counseling, problem solving, advising, and/or immediate
intervention and referral. Assists students in self-management
until other services are available.
- In cooperation with the Transcripts office, performs transcript
intake and evaluations for incoming students.
Supports faculty and management for variety of Academic Foundations
First Resort Specialist/Navigators may be assigned one or
several of the following job duties, based on strengths and
experience of the individual in the position. The Dean will clearly
communicate which of these job duties will be required with the
- Assists faculty in learning the College’s email/calendar,
website and other college systems such as Moodle and Aviso.
- Uses Banner system to enter and update data.
- Coordinates website updates for Academic Foundations
Career and Advising support: Develops processes and relationships
to design and deliver career development, academic planning and
skill-building services to LBCC students and prospective students,
in partnership with LBCC faculty and community partners/employers.
Trains students on processes and procedures of career tools,
skills, and resources. Provides guidance on employment search
skills and process. Reviews and critiques resumes for students.
Seeks out graduating students and offers support on transition to
workforce. Models self-directed, self-aware, decisive behaviors and
other employability skills.
Content and graphic communication: Serves as creative assistant as
assigned by Dean, creating media materials (infographics,
informational videos, etc) and communication materials
(newsletters, updates, etc). Develops tutorials for students and
staff on how to complete key activities and processes related to
Technology Support: Perform lead role in systems functionality for
Aviso retention software, student support platforms (LiveChat,
Infusionsoft, et al). Helps train college staff on system use, and
guides students through system features. Develops, runs, and
interprets results of specialized reports. Contributes to the LBCC
advisor assignment process, which includes assigning all students
upon enrollment and transferring advisor assignments from advisor
to advisor based on student progress and changes. Updates advisor
information in Banner.
Basic Needs and Emergency Funding: Develops and maintains community
partnerships to which students can be referred and receive
assistance for basic needs.
- Uses technology tools (such as SingleStop software) to
systematically connect students to sustainable, long-term solutions
for challenges related to basic needs (food security, housing
security, transportation reliability, etc).
- In collaboration with the LBCC Foundation, serves as the
primary point of contact for students in need of emergency
financial assistance for a variety of school related needs such as
textbooks, car repair, technology needs, overdue balances,
- Tracks and reports progression of students who utilize services
and recommends to the Dean areas for adjustment and improvement.
Works with the Dean and Registration to review Petition for Late
Refund petitions in order to connect students to appropriate basic
needs resources that may be applicable for students seeking
- Serves as primary human resource for additional affordability
measures that the college wishes to implement in order to affect
student retention and success.
- Works collaboratively across all relevant college departments
to promote affordability resources to students and to actively
connect students to those resources.
Performs other related duties as assigned.
Please complete the online application and upload or attach the
following required documents:
- Cover Letter
- Academic Transcript
Transcripts from institutions outside of the United States must be
accompanied by an international credential agency evaluation. Click
for a list of agencies who perform these services.
Applications are reviewed for minimum qualifications. In order to
be considered, your application must clearly show you meet the
minimum qualifications for this position.
U.S. Veterans must attach proof of honorable discharge (Form
DD-214, Copy 4) to their application to qualify for veteran’s
Proposed Start Date:
Full-time or Part-time
Full-time, 1.0 FTE, Fiscal Year (Contracted with Benefits)
Number of hours/week:
Open Until Filled:
Starting annual salary is $44,434 for a 245 day annual schedule,
. Salary will be prorated for remaining
days in the year.
Required fields are indicated with an asterisk (*).
- * How did you learn about this position? Please select one.
- Latinos in Higher Education
- HERC-Higher Education Recruitment Consortium
- Chronicle of Higher Education
- State Employment Department
- LBCC Employment Opportunities Website
- Other (specify below)
- Linked In
- If you selected other above, please specify the website or
other resource from which you learned of the position.
(Open Ended Question)
- Academic Transcript
- Cover Letter
- U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4