Office of Financial Aid
BASIC FUNCTION AND RESPONSIBILITY
Responsible for managing and coordinating processes and procedures
related to processing federal, state, and institutional aid, while
also providing excellent customer service and guidance to financial
aid applicants and their families throughout the financial aid
application process. Assists in working, troubleshooting, and
improving processing reports vital to standard financial aid office
operations under the direct supervision of the Assistant Director.
The Coordinator must have excellent process-improvement and
documentation skills, and have the ability to work effectively as
part of a team to meet the needs of a diverse student
- Provides accurate and responsive advising throughout the
financial aid process to prospective, new, and current students and
their families to ensure exceptional customer service to a diverse
community of students.
- Specializes in maintaining current knowledge and understanding
of federal program requirements (such as Pell, R2T4, Direct Loans)
and compliance with federal, state, and institutional regulations.
Updates leadership on policy and regulatory changes and provides
solutions and plans for implementing changes to ensure continued
- Prepares and compiles reports, as requested.
- Works collaboratively with internal and external partners to
manage programs, such as R2T4, scholarships, etc. and ensures
- Works to ensure policies and procedures meet the University’s
strategic enrollment and student retention goals.
- Assists with the analysis of data, processing of reports, and
coordinating improvements to mass packaging, application review,
scholarship processing, and federal work-study procedures.
- Exercises great attention to detail when completing
- Maintains knowledge of policies of other departments
(Registrar, Cashiers, Human Resources, Academic Units, etc.) and
understands the impact of them on a student’s financial aid
- Maintains student confidentiality in accordance with FERPA
- Completes assigned duties with a high degree of accuracy to
ensure compliance while experiencing multiple interruptions.
- Prepares presentations on policy, regulatory, and procedural
updates for staff and assists in training on updates and new
- Seeks opportunities to gain knowledge and implement more
effective and efficient processes.
- Other duties as assigned by the Assistant Director and/or
Administer and coordinate one or more major federal, state, and/or
institutional aid programs
May be responsible for coordinating and maintaining financial aid
records for a specific or multiple aid programs
May be required to advise students, prospective students, and
parents regarding financial aid
May need to recommend policy and operating procedures for financial
aid administration to Financial Aid Leadership
Prepare reports reflecting status of various financial aid
Make financial need determinations and award aid
Provide processing and functional support to various financial aid
programs, including (but not limited to) state, institutional, and
Attend professional meetings both virtually and in-person
Participate on various financial aid and institutional
A Bachelor's degree or an equivalent combination of education and
experience and at least 2 years of experience from which comparable
knowledge and skills can be acquired is necessary
Experience in academic, financial aid counseling, and/or accounts
Full Time/Part Time
Full-time, benefit eligible
$16.92/hr - $18.50/hr. Commensurate with experience, education, and
June 12, 2022
Applicants must combine all application materials (cover letter,
resume, and list of five references with contact information) into
one PDF or Microsoft Word document and upload as a resume
Limit document name to 50 characters. Maximum size limit is 11MB.
Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (800)
Note, you must provide a description of job duties for each Work
Experience entry on your application. Please carefully review the
application instructions section of our Careers page prior to
submitting your materials.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, protected veteran status, or any other status
protected by applicable state or federal law. This policy shall not
be interpreted in such a manner as to violate the legal rights of
religious organizations or the recruiting rights of military
organizations associated with the Armed Forces or the Department of
Homeland Security of the United States of America. For more
information, call the Vice Chancellor - Human Resources at
Reasonable accommodations may be made to enable individuals with
disabilities to perform the duties and functions of this job. If
you believe you may have difficulty performing any of the duties or
functions of this job, please contact the Office of Affirmative
Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use
the following links:
UMKC Statement on Diversity
Diversity, equity and inclusion are central to the UMKC mission as
an urban-serving institution. Kansas City is a particularly diverse
city, including African, African American, Asian, German, Irish,
Italian, Latino, Mediterranean, Middle Eastern, Native American and
Slavic communities. Such ethnic diversity, in addition to our
thriving neighborhoods of the Westside, Northeast Kansas City and
the Eastside, fosters creativity, connection and innovation, which
is showcased across the region. Major attractions such as the
Annual Ethnic Enrichment Festival, the Negro Leagues Baseball
Museum, the Filipino Cultural Center, the American Jazz Museum,
Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are
a small sample of the many ways our diverse city enriches us.
For the reasons enumerated above, UMKC’s strategic plan prioritizes
our commitment to multiculturalism, globalism, diversity and
inclusion. The university’s values call upon its faculty, staff,
students and community to position themselves as global citizens
who seek out, embrace and celebrate the many benefits of diversity.
UMKC received the Higher Education Excellence in Diversity (HEED)
Award in 2019 in recognition of our continued commitment to equity
and inclusion. Such commitment is demonstrated across teaching,
service and research. We welcome applicants to share in our
commitment to these core values and know that you will quickly
understand the beauty of calling Kansas City your home.
Please visit these pages to learn more about UMKC’s engagement in
diversity, equity and inclusion .
Roos Advocate for Community Change
Division of Diversity and Inclusion
We offer full benefits that start day one, generous paid time off,
paid winter break, and continuing education benefits. Visit our
page to learn more.
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considering a career with the University of Missouri (UM) System.
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