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Administrative Support Associate

Employer
University of North Carolina, Wilmington
Location
North Carolina, United States
Salary
Salary Not Specified
Date posted
May 11, 2022

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Posting Details

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for tuition waivers for up to four (4) paid university classes per year including the application fee and book rental, a free membership to the Campus Recreation Center, free flu and vaccine shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy , Skillport , and the employee assistance program , many of which are offered free of charge.

Recruitment Range

$31,200-$37,000

Vacancy Number

S01732

Position Title

Administrative Associate

Working Title

Administrative Support Associate

Competency Level

Journey

Dept/School

Student Health Center - 40210

Primary Purpose of Organizational Unit

The Counseling Center is the main student mental health resource on campus and a key partner in the University’s efforts to advance health and wellbeing for all students.

The Center is firmly rooted in a student affairs / developmental tradition and it is a strong collaborator with other student affairs and academic affairs departments. University Testing Services provides paper-based and computer based testing and proctoring services (high, medium, and low stakes testing) to the campus and regional community. The service operates a satellite testing center located aboard the Marine Corps Base-Camp Lejeune.

College

Student Development Services - 40200 College

College/School Information

The Division of Student Affairs consists of fourteen functional departments, each of which is responsible for providing a variety of student support, service, and educational programs which are accessible to all members of the university community. The staff members are dedicated individuals known for their passion and commitment to implementing programs and services that affect student development over the course of a lifetime. Student Affairs provides excellent delivery of student services that are responsive to student needs and promotes the quality of life and education both inside and outside the classroom. We build institutional traditions and lifelong affiliations through creative programs, vibrant student organizations, and a living/learning environment built on core values and uncompromising principles. The Division is a leader and primary spokesperson for students.

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Administrative Support Associate works with the Counseling Center team in the UNCW counseling center.

This position reports to the Director, Counseling Center & University Testing Services. The Counseling Center Administrative Associate functions as support of the clinical and administrative staff in a fast- paced college counseling center.

The Administrative Support Associate duties include:
  • Responsible for greeting patients and visitors, answering the phone, scheduling appointments, checking in patients
  • Effectively communicates with students, families, visitors and UNCW Campus Police, Health Center providers, staff and faculty both in person and on the telephone
  • Provides accurate information regarding Counseling Center services, including intake appointments, programs and groups
  • Maintains a positive, professional and respectful manner with a focus on customer service and respect patient confidentiality; being able to explain why confidentiality is essential as well as what are the exceptions
  • Develops and maintains proficiency and accuracy in using Titanium scheduling and medical records system. Scans client documents into the Titanium medical records system
  • Able to function equally well as part of a team as well as independently
  • Shows flexibility when faced with multiple competing priorities while functioning in a fast paced work environment where interruptions are frequent
  • Attends to all medical records requests and incoming faxes in a timely and accurate manner
  • Assists with special projects
  • Provides assistance to 15 psychological providers/staff activities with data entry, mail distribution, and registration of students
  • Other duties as assigned
Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred education, professional skills and experience
  • Previous experience working in a college health setting or a medical office
  • Previous experience working with Banner and/or a medical appointment system
Required Certifications or licensure

N/A

FTE

1.0 (40 hours per week)

Months Per Year

12 Months

Work Days

Monday - Friday

Work Hours

8:00AM- 5:00PM

Type of Position

Permanent

Anticipated Ending Date if Time-Limited

Position Number

1910

Job Posting Date

05/11/2022

Posting Close Date

05/25/2022

Number of Openings

Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ’Work History’ section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

You will be required to attach a cover letter and resume to successfully apply for this position. In the cover letter, candidates should speak specifically to the ways their professional knowledge, skills, and experience will contribute to supporting equitable, diverse, and inclusive communities.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting

https://jobs.uncw.edu/postings/24400
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have previous experience working in college health or a medical office?
    • Yes
    • No
  2. * Do you have experience with Banner software or a similar program? If your experience is with Banner, please indicate which areas of the system you have used and your level of experience in each area.

    (Open Ended Question)

  3. * How did you learn of this opportunity with UNCW? (2022)
    • UNCW Website
    • UNCW LinkedIn Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • UNCW Instagram Account (UNCW_jobs)
    • UNCW Job Alert
    • Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women in Higher Education
    • Craigslist
    • Other


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