Veterinary Client Service Representative Supervisor

Classification Title:

Vet Client Services Supervisor

Job Description:

The University of Florida Pet Emergency Treatment Services (UF PETS) is seeking a Veterinary Client Service Representative Supervisor to become part of our team. This role requires experience in Client Services and leadership.

The CSR Supervisor is responsible for the supervision of personnel, training, managing customer service operations as well as working in conjunction with the Practice Manager on budgets and general hospital procedures.

Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts on treatments, procedures, and even food for all our employees’ pets. We encourage you to join our team and grow with us to make a difference.

• Extensive Benefits
• Retirement Programs
• Shift Differentials
• CE Opportunities
• Paid Time Off & Paid Holidays
• Opportunities to teach others and shape the future of veterinary medicine

This position is considered essential personnel and requires a post-offer health assessment.

Expected Salary:

$20.00 - $26.00 per hour; commensurate with education and experience

Minimum Requirements:

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor client service representatives.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume, and reference letters.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a time-limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes