Analyst I – HR and Payroll

Title: Analyst I – HR and Payroll

Number of Positions: 1

Position #: 100490

Type of Appointment: Full-Time

Department: Application Programming Support (APS)

FLSA Status: Exempt

Required Documents Needed to Upload at Time of Application:

· Resume

· Unofficial Transcripts

· Three Professional References (See below)

Reference check requirements:

· Non-supervisory roles: three (3) current or former supervisors

· Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.

In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational goals. If this is something that aligns with your values, we encourage you to apply.

Culture and Diversity

Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women’s suffragist Lizzie Crozier French was active in the ratification of the 19^th amendment and was born and raised in Knoxville.

The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville https://www.visitknoxville.com , the Beck Cultural Exchange Center https://www.beckcenter.net , the Knoxville Urban League https://thekaul.org , Knoxville City https://knoxvilletn.gov , Knox County https://knoxcounty.org , My Knox Village http://myknoxvillage.com/business-directory/wpbdp_category/special-needsdisability-services/ , Knox Pride https://knoxpride.com/equality , Centro Hispano de East TN https://www.centrohispanotn.org , and Knoxville chamber https://www.knoxvillechamber.com

Position Summary: The overall purpose of this job is to provide technical support for the college’s administrative software systems. This position is the technical subject matter expert for all college Human resources (HR) and Payroll operations and development, including supporting and maintaining the appropriate modules in the production environment, test environment, ongoing development, upgrades, and enhancements. This position provides problem-solving support, analysis, and security maintenance for administrative users using the Banner software HR and Payroll modules.

Essential Functions:

30% Monitor/maintain the Banner HR and Payroll software modules as well as other purchased applications software and locally written modules supporting the various college administrative processes such as student information, financial, HR, payroll, college advancement, and HR and Payroll systems. Identify, troubleshoot and rectify HR and Payroll related problems and establish timelines for processes and participate in planning of business needs.

20% Analyze and resolve user problems with the administrative systems, associated databases, and applications.

30% Design, create, and implement computer processes and associated documentation based on user requirements. Write or modify computer programs, reports, and user interfaces, test computer systems/programs, and train users in their use. Coordinates the operation of those programs/processes and responds to problems by diagnosing and correcting errors in logic and coding.

5% Serve as liaison between user departments and TBR for TBR supplied programs and information exchange with other TBR institutions. Participate in training and professional meetings.

5% Develops, integrates, maintains, and operates ACA Hours reporting calculations and storage in the Banner system.

5% Develops, integrates, maintains, and operates NCOA address reporting calculations and updates to the Banner system.

5% Develops new and modifies existing workflow processes for the efficiency of college operations.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements:

Bachelors and two years of related experience or associates and four years of related experience or high school diploma and six years of related experience in Programming and analysis experience with medium to large-scale computer systems AND/OR technical skills in HR and Payroll disciplines.

Part-time work experience is calculated at 50% credit of full-time work experience

Skills and Abilities:

Analytical thinking skills are critical to be successful in this job.

Expertise in writing simple & complex SQL commands

In-depth knowledge of SQL for querying data and for data manipulation

Experience with computer-based reporting tools

Report writing skills using a variety of technologies and software programs

Knowledge of computer and database applications

Knowledge of HTML

Ability to read and understand PLSQL

Highly developed quantitative skills in data analysis

Ability to problem solve and make daily routine decisions

Proficiency with the Microsoft Office Suite

Ability to adapt and learn various software and business systems

Outstanding attention to detail and excellent problem solving skills

Ability to communicate effectively orally and in writing and to be able to work with a team to find solutions to problems

Proficient in presenting information, and the ability to articulate verbally and in writing.

Ability to prioritize tasks and effectively manage time

Skilled in serving the customer

Skilled in working independently with frequent interruptions

Ability to problem solve and make daily routine decisions

Ability to handle confidential information in a discreet manner

Ability to work productively, patiently, and cooperatively with other individuals and teams.

Ability to work a flexible schedule

Key Result Areas: Continued accessibility of Banner HR and Payroll processes. Providing productive solutions by implementing and automating new Banner HR and Payroll processes that alleviate the burden of manual verification and error elimination for various stare grants programs. This includes performing a wide range of complex programing, analytical and technical duties related to HR and Payroll. User satisfaction that problems are being solved in a timely manner and the analyst is proposing continuous improvements to better utilize the software.

Complexity & Creativity: Programming and analysis experience with medium to large-scale systems. Continuous analytical, technical and creative thinking are necessary to carry out the responsibilities of this position. Resolution of each new problem requires an in-depth knowledge of the HR and Payroll modules of Banner as well as a general knowledge of all Banner software. This position requires an in-depth knowledge of SQL and strong problem-solving skills.

Magnitude of Impact: The decisions made by the employee are crucial to keeping the HR and Payroll Banner software running successfully and efficiently which directly affect mission, goals, and objectives of the college. Offices impacted would be: HR Office, Payroll Office, and Business Office.

Responsibility for Accuracy: There are no “typical” kinds of errors. Each error is a unique situation. Errors are most often caught by system users.

Judgement and Decisions: The employee makes most decisions without consulting the supervisor. If there are questions or concern about the impact of a decision on other areas of the college, the employee will consult with the supervisor.

Nature of Contacts: The employee regularly contacts HR and Payroll Directors, Functional Support Technicians and coordinators to ensure all HR and Payroll processes run smoothly. The nature of interactions with other departments includes soliciting information, providing information, discussing and seeking understanding, suggesting improvements for software utilization, and gaining understanding of the college’s policies and procedures Constant communication with users and other co-workers in finding resolutions and troubleshooting situations. Outside of department employee contacts: Network & Technical Staff, Bursar, IEAP director, TBR IT staff, 3^rdparty application vendors.

Physical Demands: Normal office activities are required. Employee must be able to skillfully use a keyboard.

Pay Rate: $49,090 - $61,020.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu .

If you are interested in this position, click on the link to the left to apply.

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