Academic Counseling Technician

Academic Counseling Technician

Salary: $47,920.00 - $58,376.00 Annually
Job Type: Classified Staff
Job Number: 015
Closing: 6/2/2022 11:59 PM Pacific
Location: Santa Barbara, CA
Department: Counseling

Basic Functions

Under the direction of the Academic Counseling Center Coordinator with consultation from the Academic Counseling department chair(s), perform a variety of duties in support of the academic counseling center operations and activities, provide information and assistance to students, parents, prospective students and the general public regarding academic counseling policies and procedures, programs and functions. Assist with departmental events and screening of students to determine appropriate counseling services. Assist with the counseling to student interface in-person and online, department website maintenance and social media.

Representative Duties

ESSENTIAL DUTIES:

Perform a variety of technical and clerical duties in support of the Academic Counseling Center operations and activities; perform routine office duties at the Department's front desk such as answering phones and responding to email, assisting and directing students to appropriate academic counselors or services as appropriate. Make appointment reminder phone calls.

Participate in promotional activities to enhance student knowledge of academic counseling and assigned primary academic counselor.

Serve as an informational resource to students, parents, perspective students, staff and the public concerning academic counseling functions; respond to inquiries and provide information concerning related forms, degree applications, guidelines, policies and procedures.

Assist with departmental events and activities for the purpose of counseling including but not limited to; class planning, local high school coordination and activities, tabling, classroom presentations, week of welcome events. Assist with Associate degree campaigns. Be familiar with running Degree Works audits in order to assist students with completing degree applications. Assist counselors with Articulation Office Transcript Evaluation Request form and attach course descriptions from College Source.

Assist students with enrolling in class planning via in person and webinar. Screen students for eligibility for class planning. Assist students with technical issues related to registering for class planning in Starfish. Manage and assists students with the Transfer Student Intake form.

Assist incoming new transfer and returning students with scheduling an appointment to meet with an academic counselor until students matriculate into SBCC.

Assist students with completing prerequisite forms as needed. Assist with communicating to students who have received flags in Starfish. Assist with faculty communication regarding Starfish flags follow-up and outcomes. Assist with communicating to students who are not in good academic standing. Assist with communicating to students who have received starfish referrals to academic counseling. Contact students who are in need of completing academic counseling SBCC promise requirement.

Assist with sending weekly First Year Experience emails to new to college students.

OTHER DUTIES:
Perform related duties as assigned.

Education and Experience
Any combination equivalent to: graduation from high school supplemented by college level coursework in social services or related field and three years of increasingly responsible experience involving experience working with high school or college students.

Sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability, and ethnic backgrounds of Community College Students.

DESIRED/PREFERRED QUALIFICATIONS:
Strong customer service skills.
Strong student-centered philosophy.
Attention to detail.
Experience working with diverse populations of students.
Strong belief in the mission of diversity and equity at SBCC.

LICENSES AND OTHER REQUIREMENTS:
Valid California driver's license.

WORKING HOURS:
General hours will be between Monday-Friday 8:00 am - 6:00 pm; may include some evening shifts. Hours may vary, 12 months per year, plus fringe benefits; 6-12 month probation period depending on employee classification. All work schedules and work assignments are subject to change based on the needs of the college.

SALARY INFORMATION:


The current salary schedule range for the Academic Counseling Technician is Salary Table 29, Range 25, $47,920-$54,206. Nine step salary range continues to a maximum of $58,376. Initial placement based on experience with annual advancement to the next higher step.

Knowledge and Abilities
KNOWLEDGE OF:
Standards, practices, goals, objectives and procedures of college advising and counseling services relating to student success.
Practices, procedures, standards, requirements and techniques involved in college counseling and advising programs.
Sensitivity to the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students.
College organization, operations, policies and objectives.
Policies and objectives of assigned programs and activities.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Principles and practices of supervision and training.
Operation of a computer and assigned software.
Record-keeping and report preparation techniques.
Public speaking techniques.
Public relations and customer service techniques.

ABILITY TO:
Participate in providing consultation and assistance to prospective and current students, parents and the public concerning academic counseling programs and services.
Assist counselors with class planning implementation activities on campus, online, and at local high schools.
Participate in the preparation and distribution of correspondence and a variety of promotional and informational materials for the development of Student Educational Plans.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Meet schedules and timelines.
Attend to details.
Plan and organize work.
Work independently with little direction.
Operate a computer and assigned software.
Participate in the preparation and maintenance of various records and reports.
Sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability, and ethnic backgrounds of Community College Students.

WORKING CONDITIONS:
ENVIRONMENT:
Indoor and outdoor work environment. Driving a vehicle to conduct work.

PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Seeing to read a variety of materials and view a computer monitor.
Hearing and speaking to exchange information.
Setting up and breaking down of tables, chairs, boxes, and display cases at events.

REQUIRED APPLICATION DOCUMENTS:

(The following required documents must be submitted electronically via the online application system.)

1. Online District Application form at https://www.schooljobs.com/careers/sbcc
   
2. Within the online application is a required supplemental question on diversity. The committee will be reviewing your answer as part of the screening process. Please take your time and answer the question thoroughly.
   
3. Letters of reference are not required for this recruitment. Please do not submit reference letters within your online application.
   
4. Within the online application, there is a required section to list five references. These references will be contacted if you are selected as a finalist for the position. These references should be able to critically assess your work qualifications and job performance
   

Additional Instructions:
If you experience technical difficulties attaching any of your documents electronically, please contact Human Resources for instructions. If you do not have a scanner, there are commercial facilities available to assist you with this process. All required documents must be submitted with your electronic application by the application deadline or your application will be considered incomplete and will not be considered.

Application Procedure:
To be considered for this position, a complete online application including all required application documents (listed above) must be submitted via https://www.schooljobs.com/careers/sbcc by the application deadline (please see instructions to applicants). It is important that the online District Application form (Item #1) be complete and specific to fully indicate the education, experience and other qualifications of the applicant. "See Resume" is not acceptable.

If you apply for more than one position, copies of all the required documents must be attached separately for each position. Applications and all documents submitted become the property of SBCC and are retained electronically.

Selection Procedure:

The selection committee, who will recommend candidates for personal interviews at SBCC, will initially review online applications. After the initial interviews have been conducted, the committee will recommend the top candidates to the hiring manager for a final interview. The successful candidate's name will then be presented to the Board of Trustees for final approval and authorization to hire. Candidates will participate primarily in remote interviews and in some instances final interviews may be conducted in person while observing all health and safety protocols as approved by the Santa Barbara County Health Department.



To apply, visit https://www.schooljobs.com/careers/sbcc/jobs/3547599/academic-counseling-technician


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