BUSINESS SUPPORT SPECIALIST II

Hiring Department

Business Support Specialist II
Department of Physical Therapy
School of Health Professions
University of Missouri - Columbia

Job Description

First point of contact for clinics supported by the Department of Physical Therapy. This position will be a scheduler for the Physical Therapy department. This position is front line staff and duties include, customer service, scheduling patients, arriving patients, arranging return visits, building schedules, updating patient information, confirming insurance, ordering charts, new patient chart prep, posting payments, working with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit. Additionally, this position will assist department faculty on various projects/task in support of their teaching and research duties.

Job Responsibilities

• Scheduling and registration of patients and handling day to day operations for multiple clinics with each clinic having its own process and following separate policies and procedures. Answering phones and providing customer service for multiple clinics simultaneously.
• Oversee clinic documentation in billable clinic such as pre-certification, prior authorization, Medicare tracking, plans of care, referrals, accurately manage copay collections, prepare accurate billing, effectively utilize computer applications such as Cerner, etc.
• Oversee clinic documentation in Pro Bono clinic, such as referrals, patient registration, managing arrivals, medical record requests, effectively utilize computer applications including building and maintaining access database.
• Create and maintain waiting list for clinics. Prepare correspondence to send to physicians regarding the status of their patients in regards to our waiting list.
• Conduct department surveys, data collection, and data entry for clinic and research activities. This could include activities such as distributing and compiling results from PhysZOU clinical instructor feedback surveys, critical thinking research data collection, entry and de-identification, and data entry from other research data collection forms.
• Maintain calendar for clinic space working with teaching faculty, research faculty and therapists to reserve space and ensure that it does not get double booked for labs, research projects and patients. Problem solve space issues and help find other solutions when multiple groups need to use gym space.
• Help plan, coordinate, and execute special events and projects; serve as a liaison to the central staff.
• Other duties as assigned.

Salary

Salary Range: $15.29 - $26.11 per hour
Grade: GGS 007
University Title: Business Support Specialist II
Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.

Shift

Monday – Friday
8:00am – 5:00pm
Shift may vary depending on clinic needs/hours and will be agreed upon based on discussion between employee and supervisor.

Minimum Qualifications

An Associate’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience in health care and medical terminology is preferred.

Application Materials

Completed online application, cover letter, and resume/cv.
Applications should be submitted on-line through the University of Missouri website: https://hr.missouri.edu/job-openings (select the appropriate link under Staff Positions and search for Job Opening 41834).

Application Deadline

Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.

Other Information

The MU School of Health Professions (SHP) is the University of Missouri system’s only school of health professions and the state’s only public health program located on a health sciences campus. Its mission is to improve the health and well-being of others. Every day, SHP faculty, staff, and students work towards changing lives through the integration of teaching, service and discovery. https://healthprofessions.missouri.edu/about/

With programs in rehabilitation, diagnostic and imaging sciences, public health. and social work, graduates of the School of Health Professions fill critical roles in health care. The school is comprised of eight departments and 13 disciplines, each with their own specialized accreditation processes. The school also hosts a satellite program of the University of Missouri-Kansas City College of Pharmacy.

Health professions account for more than 60 percent of the total U.S. health care workforce. Jobs in health professions are projected to grow at least through 2026, according to the Bureau of Labor Statistics. The school is an important member of the University of Missouri Health System. Other members include the Sinclair School of Nursing, the School of Medicine, University Hospitals and Clinics and University Physicians.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

Vaccination Statement

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.

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