Student Account Services Representative (part time)

Posting Details

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Position Information



Working Title Student Account Services Representative (part time) Department Student Account Services Compensation Title Position Number 30016778 Position Status Regular, Regular, Regular Work Schedule
5 hours per day 4 days week or 4 hours per day 5 days a week

Requires minimal additional hours as needed to cover vacations and each semester start-up. Hours per Week 20-22 hrs per week Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

• Provide exemplary customer service and maintain positive interactions resulting in high customer satisfaction.
• Independently handle complex student inquiries based on a deep understanding of all Student Account Services functions and provide specific point of contact referrals for students requiring additional support from other student service offices.
• Provide office support functions involving in depth customer service, cashiering, record-keeping, billing/payments, departmental deposits, and data entry.
• Serve as a ‘resource consultant’ for office staff and other internal and external customers.

Primary Responsibilities
1. Provide excellent customer service using an understanding and practice of exemplary customer service skills.
2. Respond and monitor office phones, office emails, and customer service chat rooms.
3. Ability to understand student accounts in SAP and provide customer service and address inquiries.
4. Assist students in understanding their account balances and help in determining methods of payment.
5. Accurately process daily office deposits received in overnight drop box, mail and in person payments.
6. Follow daily cash desk procedures and prepare bank deposits using strong understanding and practice of basic math and accounting skills. Qualifications
Skills:

• Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.
• Perform mathematical functions and advanced bookkeeping, accounting, record-keeping with accuracy with close attention to detail.
• Communicate effectively with a diverse customer population.
• Use computer software, reporting tools and systems.
• Demonstrate excellent organization and analytical skills.

Work Experience:

• Experience in customer service required.
• Two years of full-time higher education administrative service(s) experience preferred.
• Any equivalent combination of education, training and experience, which provides the required knowledge, abilities and skills, may be considered.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Minimum Education Acceptable Equivalency Preferred Education Bachelor's Degree Minimum Experience 2 years Salary $19.04/hour Pay Grade S68

Posting Detail Information



Requisition Number 2022S1553 Job Open Date 05/05/2022 Job Close Date Open Until Filled No Quick Link https://jobs.nku.edu/postings/11455 Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application
2. References