SOFTWARE SUPPORT ANALYST

Hiring Department

Division of Information Technology

Job Description

This position provides operational support and testing of custom mobile and web applications. It will also monitor and attempt to resolve bugs and/or feature requests routed to Apps Dev through email or the Cherwell system. It will provide customer assistance, in a Tier 2 capacity, for the custom applications developed by Apps Dev.

Provides on call support of the Apps Dev Cherwell group during normal business hours. If possible, resolves the incident. If not, escalates the incident to a Database Programmer Analyst.
Assists Development Team(s) by writing user story acceptance criteria alongside Database Programmer Analysts and testing/verifying the acceptance criteria once functionality is built.

Creates user acceptance testing scripts and provides support during User Acceptance Testing phase of project development.

Salary

$35,193 - $65,000 Commensurate with experience

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

Familiarity with desktop software applications, operating systems, and web applications. Excellent communication skills (written and verbal). Excellent organizational skills and the ability to multi-task. Strong customer service skills. Must be very detail oriented.

Preferred Qualifications

ASP.NET, C#, MSSQL, Java, Javascript, Swift, HTML, CSS, XML, Cherwell, and Gitlab

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

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