Contact Tracing Coordinator

Contact Tracing Coordinator

Job No: 496974
Position Type: part-time
Location: Off Campus
Categories: Human Resources

The Contact Tracing Coordinator will use a web-based platform to document all students, faculty and staff, diagnosed with COVID-19 and their identified close contacts, determine exposure, acquire a list of close contacts, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Contact Tracing Coordinator will maintain ongoing communication with close contacts to ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracing Coordinator is required to follow set scripts and adhere to policies and procedures.
This position will also comply with University and CDC policies regarding confidentiality of personal information.

Intermittent hours between 7 to 20 hours per week, Monday through Sunday can be expected, based upon volume.

This position will report through the Learning and Development Manager.

Job Duties:
Maintain familiarity with CDC and University guidelines as it relates to the pandemic as modified and updated.

Participate in regularly scheduled meetings with Bucknell's isolation team to remain educated on COVID-related issues, particularly as they relate to students.

Maintain appropriate contact with key members of the isolation team as required by individual cases.

Collaborate with key members of Athletics and Recreation for COVID cases involving student athletes.

Initiate contact tracing for newly confirmed positive student, faculty and staff cases which includes telephone and/or email outreach, data entry and communication through the University's TeamDynamix ticketing system.

Complete other electronic forms and compile/report data to share with key campus individuals and leaders. Participate in meetings with the Dashboard Team.

Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

Collect and record information on symptoms and needs into the database system with accuracy.

Provide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to University guidelines. May make referrals to relevant support resources.

Responsible for informing contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

Assist in creating and sending campus communications related to the testing program or other pandemic requirements.

Monitor the University's contact tracing email.

Assist in managing the University's COVID-19 reporting app, Aura, which could include:
● Prepare file of new employees/contingent workers/Parkhurst employees to upload into Aura
● Send welcome email to new employees/contingent workers/Parkhurst employees
● Terminate employees/contingent workers/Parkhurst employees in Aura
● Track Parkhurst and Contingent Worker vaccinations in Workday (if applicable) and Aura
● Monitor past positives
● Maintain employee/contingent worker/Parkhurst employee vaccination and booster status in Workday
● Enter outside positive tests in Aura
● Compliance monitoring regarding weekly testing of unvaccinated employees

Minimum Qualifications:
High school diploma, or equivalent required.

Exceptional customer service skills including tack and diplomacy to interact with individuals who may be anxious or upset.

Requires confidentiality and the ability to deal with sensitive information.

Experience with computer data entry on web-based platforms, and familiarity with spreadsheets and documents.

Work times will vary throughout the day and may be sporadic between the hours of 8am and 8pm

Work Type:
part-time


To apply, visit https://careers.bucknell.edu/en-us/job/496974/contact-tracing-coordinator jeid-5d39df5787888545b00210c812ae0374