Dean of Students Office OPS CARE Assistant

Classification Title:

OPS

Job Description:

Customer Service

• Welcome and direct visitors to the area.
• Respond to inbound calls for the Dean of Students Office.
• Complete outbound calls on behalf of Dean of Students Office.
• Support the creation and dissemination of student-focused communications.
• Assist students with understanding the medical petition process.
• Respond to Medical Petitions emails within in timely manner.
• Enhance community engagement within the Collegiate Veterans Success Center.
• Perform other duties as assigned.

Record Keeping

• Create and maintain student records related to reports of concerns.
• Assist in the maintenance and collection of medical petition data.
• Support the creation of and maintenance of sensitive documentation for campus partners.

Process Improvement

• Collaborate with DSO staff to enhance student support.
• Identify improvements to enhance the medical petition portal functionality for students and internal DSO users.

Assist in the creation and editing of CARE documentation and training materials. Expected Salary:

$17.00 per hour

Minimum Requirements:

• High School degree or GED equivalent.
• Ability to demonstrate detail orientation, problem solving and customer service skills.
• Demonstrate professional etiquette in the office, on the phone, and in person.

Experience with MS Word, Outlook and Excel

Preferred Qualifications:

One year of experience using University of Florida Student Information System

Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: No