Admissions & Recruitment Customer Service Counselor (SSP II)

Customer Service Counselor
(SSP II)

Compensation and Benefits

Anticipated Hiring Salary Range: $4,304 per month

Full classification Salary Range: $4,304 - $6,120 per month

• This is a full-time, probationary, exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Under general supervision and reporting to the Associate Director of Admissions and Recruitment (AR) the Customer Service Counselor will work on moderately complex professional work in which assignments typically require the application of both knowledge and judgment. The incumbent provides customer service to staff, students, and the public for the department of Admissions and Recruitment. The incumbent provides one on one Recruitment and Admissions Counseling, for prospective students for pre-evaluation counseling sessions. This position also supervises the Admissions and Recruitment Customer Service Team and manages all functions and services related to admissions and recruitment inquiries from internal and external sources

Key Qualifications

• Excellent interpersonal skills, demonstrated professionalism, and ability to work as part of a team and contribute to a collegial environment.
• Effectively organize and manage multiple tasks in a fast-paced team-oriented environment and maintain flexibility in response to changing priorities.
• Demonstrated ability to conduct workshops, presentations, and training.
• Understand and abide by the Family Education Rights and Privacy Act (FERPA) and State of California policy regarding the confidentiality of records
• Be responsive, innovative, results-oriented, and student-centered in helping students fulfill their academic program requirements and meeting campus goals.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
  • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Equivalent of two years of professional experience in one of the student services program areas or in a related field.
  • A master’s degree in a job-related field may be substituted for one year of professional experience.

Deadline & Application Instructions

Applications received by 5 /20/2022 will be given full consideration by the search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.



Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

Vaccination Interim Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csufresno.edu .

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: 06 May 2022 Pacific Daylight Time
Applications close: 20 May 2022 Pacific Daylight Time