OFFICE SUPPORT ASSISTANT IV

Hiring Department

Registration and Degree Audit

Job Description

Nature of Work
Provides general/routine administrative and office support that includes a broad range of duties.
Understands how tasks/activities relate to others on the team and how the team integrates with other related, similar teams.
Organizes and completes structured assignments according to priorities.
Recognizes and solves typical problems that occur in own work area without supervisory approval.
Evaluates and selects solutions from established options/procedures.
Impacts own team through the quality of the services or information provided.
Communicates through the regular exchange of information.

Key Responsibilities
Provide support and customer service to students, alumni, faculty, staff, administrators and community constituents.
Maintain and process transactions related to the student record such as grade modifications, grade changes, academic renewals, transcripts, student program plan changes, and various enrollment transactions including those through the registrar application, and student waitlists.
Responsible for conducting the roster verification process to comply with Federal Financial Aid regulations.
Conduct degree verifications to potential employers regarding job opportunities for graduates.
Residency –Respond to telephone calls, walk-ins and email and other electronic inquiries. This position will assist with residency petition collection, review of petition materials and processing.
Process special program applications (Senior Express, ACP, Visiting, Succeed).
Data Entry (test scores, name and address changes).
Assist other team members with office and administrative task as needed.
Support the office by ordering supplies, and troubleshooting and/or reporting office equipment issues as appropriate.
Assist constituents across various communication mediums (email, zoom, chat, etc.).
Willingness to take on any and all projects with enthusiasm and an entrepreneurial spirit.

Shift

9am -6pm Monday, Tuesday: 8am – 5pm Wednesday - Friday

Salary

Pay commensurate with education and experience.

Pay Range: $13.27 - $18.00 hourly

Grade: GGS-006

University Title: Student Records Assistant

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Excellent oral and written communication skills
Possess a vibrant personality and be able to handle difficult situation with tact
Previous office experience with focus on service.
Experience with PeopleSoft Campus Solutions a plus

Application Materials

Application with Resume

Other Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Inclusive Excellence Statement

As one of the most culturally and ethnically diverse campuses in Missouri, UMSL is committed to maintaining a climate where all students, faculty, staff and visitors can explore their interests, refine their talents and flourish. Inclusive excellence is embedded in our strategic plan which focuses on actions to recruit and retain diverse students and employees and promote activities that encourage civil and constructive discourse, reasoned thought and sustained dialogue in an environment of inclusion, respect and appreciation.

Benefit Eligibility

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance. For more information about our benefits, please visit:

https://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

English Version

EEO is the Law Spanish Version

EEO is the Law Chinese Version